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Foreign currencies support is not what I wanted.
I sent the following to steam support, thought it was worth the while to post it in here and see if I have any sympathizers who are having the same issue with this whole currency conversion mess:

"I will make this as short and sweet as possible. I DO NOT want my steam store to be in Costa Rican Colones. I know that in your FAQ it clearly states that "The Costa Rican Colón is the currency that is available for purchases made in Costa Rica.", but that PR response isn't gonna cut it with me.

I have multiple reasons for why I wanna keep shopping in USD:
1) You guys do not specify the exchange rate with which you're making the conversion. I much rather have my bank be charged with USD where they clearly state the exchange rate.
2) Having the store in USD actually gives me a better notion as to how much money I'm spending in games and how much of a bargain "50% discount!" means. Where as I find it alienating shopping for videogames in my currency.
3) The Colon is a very unstable coin, and can experience dramatic changes in short periods of time. I have very little faith in Valve's ability to keep up with the proper updating of these fluctuations regarding game prices considering how little they care for quality control in their front store.

If in alternative is not provided to us users who prefer shopping in USD, I'm afraid I'll have to put my money where my mouth is and support certain other retailers."

I don't know about you guys, but if I didn't know any better, this just seems like an explotative move. Just another way to squeeze out a few more pennies from the foreigner market. Having control of their own exchange rate cannot have any good results what so ever, ESPECIALLY considering how Steam is pretty much a monopoly. "at a conversion rate dictated by market value"... yeah right.
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16-30 / 68 のコメントを表示
Emma Stone の投稿を引用:
Just leave the store as it was before the foreign currency support, that was in USD and the prices never changed. If they really wanna add CRC support, then add a multiplier with their exchange rate at the side and bam, you get what you want, I get what I want.
But then they are not changing the currency just the view of what you see of it
Valve wants to add local currency, and i mean really add that
Emma 2017年11月14日 9時01分 
Black Blade の投稿を引用:
But then they are not changing the currency just the view of what you see of it
Valve wants to add local currency, and i mean really add that

I'm not entirely sure if you understand how shopping in different currencies work. Let's go back to the Amazon example. They give me 2 choices, and those 2 choices is exactly what I'm asking for.

1) Charge my card in USD. Amazon sends the request to my bank to subtract x amount of USD from my account. The bank processes the request, and with their own exchange rate (determined by the local banks and the government regulations) they subtract from my account what equals that USD amount in CRC. They then send USD to Amazon, and my purchase is complete.

2) Charge my card in CRC. Amazon sends the request to my bank to subtract x amount of CRC from my account (the amount of CRC is determined by Amazon and their own exchange rate that they determine themselves). The bank processes the request, and then subtract from my account that same x amount of CRC. They then send CRC to Amazon, and my purchase is complete.


I don't know how much more clear I can explain this process. But you can clearly see how Amazon having their OWN exchange rate can be bad for me, because it's determined by THEM, not by my local government. If i check Amazon right now, I'm sure that $1 = somewhere along 606 CRC, where in my bank it costs around 575 CRC. THAT is a problem on it's own, but I just tick the box that says USD and be done with it. When did it become a sin to wanna pay in USD? It is benefitial for me, Amazon gets their profit. We're both happy! Why can't Steam be the same?
John 2017年11月14日 9時14分 
i wont buy any game in any currency that isnt USD
if steam wont change this i wont buy anymore on steam, and be a consumer that uses resources but doesnt give any income
Emma 2017年11月14日 9時18分 
John の投稿を引用:
i wont buy any game in any currency that isnt USD
if steam wont change this i wont buy anymore on steam, and be a consumer that uses resources but doesnt give any income

I don't blame you at all. In fact it's where my mind is at the moment. I just find it interesting how many people don't see the issue with it.
Emma Stone の投稿を引用:
I'm not entirely sure if you understand how shopping in different currencies work. Let's go back to the Amazon example. They give me 2 choices, and those 2 choices is exactly what I'm asking for.

1) Charge my card in USD. Amazon sends the request to my bank to subtract x amount of USD from my account. The bank processes the request, and with their own exchange rate (determined by the local banks and the government regulations) they subtract from my account what equals that USD amount in CRC. They then send USD to Amazon, and my purchase is complete.

2) Charge my card in CRC. Amazon sends the request to my bank to subtract x amount of CRC from my account (the amount of CRC is determined by Amazon and their own exchange rate that they determine themselves). The bank processes the request, and then subtract from my account that same x amount of CRC. They then send CRC to Amazon, and my purchase is complete.


I don't know how much more clear I can explain this process. But you can clearly see how Amazon having their OWN exchange rate can be bad for me, because it's determined by THEM, not by my local government. If i check Amazon right now, I'm sure that $1 = somewhere along 606 CRC, where in my bank it costs around 575 CRC. THAT is a problem on it's own, but I just tick the box that says USD and be done with it. When did it become a sin to wanna pay in USD? It is benefitial for me, Amazon gets their profit. We're both happy! Why can't Steam be the same?
Ok I think I get it then, so i will point out your original post again with what i understand now

1) You guys do not specify the exchange rate with which you're making the conversion. I much rather have my bank be charged with USD where they clearly state the exchange rate.
There is none, there is not like your Amazon one, they have a set price set by the publisher/developer and that is the price in your local currency, there is no there is no "exchange rate"

2) Having the store in USD actually gives me a better notion as to how much money I'm spending in games and how much of a bargain "50% discount!" means. Where as I find it alienating shopping for videogames in my currency.
These i can honestly understand going to have the same for a while i think, but i assume its something one will learn over time, and get fine on it in local, but that is beside the point, i do get these on any case (AKA i don't have anything against these one, and kind of agree on it)

3) The Colon is a very unstable coin, and can experience dramatic changes in short periods of time. I have very little faith in Valve's ability to keep up with the proper updating of these fluctuations regarding game prices considering how little they care for quality control in their front store.
As in the first, it's not changing from USD the price is set in your local currency, therefore it is not suppose to change as that is the price it does not need to compere to other currency

So basiclly as long as i did not miss something 1 and 3 are basiclly things that assume that Valve dose the same as Amazon, that they do not, the prices are set, and changes between USD and local currency, do not need to change that (again as long as the dev/pub dose not decide to change the price them self)

2 is the only point that is i think really relvent for how the system works, and i can only say i some what agree with it
Emma Stone の投稿を引用:

Just leave the store as it was before the foreign currency support, that was in USD and the prices never changed. If they really wanna add CRC support, then add a multiplier with their exchange rate at the side and bam, you get what you want, I get what I want.

In RU store - the prices don't change; even the new titles come at reasonable price - e.g. FO4...
Emma 2017年11月14日 9時32分 
Black Blade の投稿を引用:
So basiclly as long as i did not miss something 1 and 3 are basiclly things that assume that Valve dose the same as Amazon, that they do not, the prices are set, and changes between USD and local currency, do not need to change that (again as long as the dev/pub dose not decide to change the price them self)

Here's the problem with your argument. Valve is an US Company, who pays taxes in the US. The US currency is the USD. Therefore, all of the prices of games that are in the Steam Store front, are "equivalent" to their price tag in USD. Regardless of publishers, developers, whatever. Valve has to work with USD. Alright?

Now, what happens if all of a sudden, my CRC ends up actually becoming more and more valuable? To the point that with what I could buy 1 USD, now I can buy 2 USD. That would be amazing right? BUT, given your argument, the store won't change prices. Because it's always gonna be that same amount. It doesn't make sense. The prices WILL CHANGE depending on how much is worth the local coin. NOTHING changes that very specific fact. It is undeniable. And so it means that Steam needs an exchange rate. So that they earn what's worth for them in CRC what the games they're selling are worth in USD.

And so 1 and 3 become very scary. Once you understand that fact, that very simple fact, you cannot be on Valve's side. You just can't.
Emma Stone の投稿を引用:
1) Charge my card in USD. Amazon sends the request to my bank to subtract x amount of USD from my account. The bank processes the request, and with their own exchange rate (determined by the local banks and the government regulations) they subtract from my account what equals that USD amount in CRC. They then send USD to Amazon, and my purchase is complete.

2) Charge my card in CRC. Amazon sends the request to my bank to subtract x amount of CRC from my account (the amount of CRC is determined by Amazon and their own exchange rate that they determine themselves). The bank processes the request, and then subtract from my account that same x amount of CRC. They then send CRC to Amazon, and my purchase is complete.


I don't know how much more clear I can explain this process. But you can clearly see how Amazon having their OWN exchange rate can be bad for me, because it's determined by THEM, not by my local government. If i check Amazon right now, I'm sure that $1 = somewhere along 606 CRC, where in my bank it costs around 575 CRC. THAT is a problem on it's own, but I just tick the box that says USD and be done with it. When did it become a sin to wanna pay in USD? It is benefitial for me, Amazon gets their profit. We're both happy! Why can't Steam be the same?

The thing there is the same item on Amazon next week might cost you a lot more, or a lot less depending on exchange rate fluctuations between your currency and the USD. When Steam converts to your currency it means the games are actually priced in your countries currency and stay the same no matter what happens to the exchange rate. So the price you pay next week and three months from now will be the same as today (minus any deliberate pricing changes/sales) rather than changing every day.

Obviously from the buyers point of view it means you can't wait for your currency to strengthen against the USD and get games cheaper, but equally when the exchange rate falls you won't suddenly be paying more than before. For countries like Costa Rica and Poland, due to the relatively lower cost of living/median wages, the prices likely will end up cheaper once prices have settled down and more publishers/developers have got around to pricing the games appropriately for these regions (or give a price at all in many cases), but unfortunately it may take a little while to transition given these aren't particularly large markets that are going to be a priority to update. When the UK version of the store started working in GBP rather than USD (which was a fair while ago) it was a bit expensive for a while, but now tends to match the USD prices reasonably closely in most cases (but not every publisher/developer does keep up with any changes, so there are always some aberrations).

From the publishers point of view it is attractive because it helps them protect "bricks and mortar" retailers in your country, which particularly the large publishers often rely on to advertise their next big new games - if prices on steam are in the local currency it means the local stores don't keep getting dips in physical sales of these games whenever the local currency is relatively strong (and thus buying online is much cheaper), which is not as easy for such stores to deal with (as they keep paying rent and wages no matter how few people come through the door each month).
Emma 2017年11月14日 9時39分 
sfnhltb の投稿を引用:
The thing there is the same item on Amazon next week might cost you a lot more, or a lot less depending on exchange rate fluctuations between your currency and the USD. When Steam converts to your currency it means the games are actually priced in your countries currency and stay the same no matter what happens to the exchange rate. So the price you pay next week and three months from now will be the same as today (minus any deliberate pricing changes/sales) rather than changing every day.

Obviously from the buyers point of view it means you can't wait for your currency to strengthen against the USD and get games cheaper, but equally when the exchange rate falls you won't suddenly be paying more than before. For countries like Costa Rica and Poland, due to the relatively lower cost of living/median wages, the prices likely will end up cheaper once prices have settled down and more publishers/developers have got around to pricing the games appropriately for these regions (or give a price at all in many cases), but unfortunately it may take a little while to transition given these aren't particularly large markets that are going to be a priority to update. When the UK version of the store started working in GBP rather than USD (which was a fair while ago) it was a bit expensive for a while, but now tends to match the USD prices reasonably closely in most cases (but not every publisher/developer does keep up with any changes, so there are always some aberrations).

From the publishers point of view it is attractive because it helps them protect "bricks and mortar" retailers in your country, which particularly the large publishers often rely on to advertise their next big new games - if prices on steam are in the local currency it means the local stores don't keep getting dips in physical sales of these games whenever the local currency is relatively strong (and thus buying online is much cheaper), which is not as easy for such stores to deal with (as they keep paying rent and wages no matter how few people come through the door each month).

I wanna thank you for very detailed response. But it just fails to convince ME as a customer. It sure is attractive for Steam and publishers if what you say is true, but for me, it means that not only I have to deal with those "aberrations", it means that I have to paitently wait until the market settles for me. When I could just be throwing money at Steam and publisher RIGHT NOW, for games that I want and I can gladly pay in USD. It just really confuses me how it is such a huge thing to ask for a tick box.

And like I said on a previous comment, if my coin ends up having dramatic changes in short periods of time (which it can and it has), the game value will end up being missmatch, therefore there will defenitly be and exchange rate involved in all of this. And Valve is determining it. They clearly say it in the FAQ.
Emma 2017年11月14日 9時43分 
Black Blade の投稿を引用:
And as said before if you going to contact Valve, Contact Valve not Support:
http://www.valvesoftware.com/company/people.html

"For all issues related to Valve's games, technical support, or Steam™, please visit the Steam Support Site."

All the other emails or contact information are for things unrelated to Steam™, so therefore I actually submitted a ticket in the right place! Tyvm.
最近の変更はEmmaが行いました; 2017年11月14日 9時43分
Emma Stone の投稿を引用:
Now, what happens if all of a sudden, my CRC ends up actually becoming more and more valuable? To the point that with what I could buy 1 USD, now I can buy 2 USD. That would be amazing right? BUT, given your argument, the store won't change prices. Because it's always gonna be that same amount. It doesn't make sense. The prices WILL CHANGE

No, not exactly that way. We have experience with RU shop and Ruble - when it was introduced the rate was 1USD=30RUB (+-3..5), then it fell down to over 70RUB/USD. Then rose to under 60RUB/USD. Most of the prices didn't change. The prices are set by the publishers - and those *censored* often have some sort of "price setting guide" which they follow. Like set 1199 and not 1200. And some recommendations like "set the price according to this rate" which differs from normal exchange rate.

After all - I plainly will not buy some games if I consider their price tag expansive or inadequate.
Emma 2017年11月14日 11時18分 
TorMazila の投稿を引用:
No, not exactly that way. We have experience with RU shop and Ruble - when it was introduced the rate was 1USD=30RUB (+-3..5), then it fell down to over 70RUB/USD. Then rose to under 60RUB/USD. Most of the prices didn't change. The prices are set by the publishers - and those *censored* often have some sort of "price setting guide" which they follow. Like set 1199 and not 1200. And some recommendations like "set the price according to this rate" which differs from normal exchange rate.

After all - I plainly will not buy some games if I consider their price tag expansive or inadequate.

It's just hard to believe that publishers would have Valve grabbed by their balls and ordered them to implement different currencies support. It's not believable considering how Steam is at the moment the one and only SIGNIFICANT platform when it comes to online videogame distribution. You have to think of this as a move to benefit Valve and Valve only.

I think the only conclusion that I can get from this discussion is that most people are okay with the change? Or indifferent with it? But I still don't get why having the option to shop in USD is such a far-fetched idea. Customer options never killed anyone.
最近の変更はEmmaが行いました; 2017年11月14日 11時18分
Emma Stone の投稿を引用:
I wanna thank you for very detailed response. But it just fails to convince ME as a customer. It sure is attractive for Steam and publishers if what you say is true, but for me, it means that not only I have to deal with those "aberrations", it means that I have to paitently wait until the market settles for me. When I could just be throwing money at Steam and publisher RIGHT NOW, for games that I want and I can gladly pay in USD. It just really confuses me how it is such a huge thing to ask for a tick box.

And like I said on a previous comment, if my coin ends up having dramatic changes in short periods of time (which it can and it has), the game value will end up being missmatch, therefore there will defenitly be and exchange rate involved in all of this. And Valve is determining it. They clearly say it in the FAQ.
I think you are missing it, no, the prices will not change if your coin will go higher or lower if the price is set at your local price
True that Valve is likely getting USD in the end, but that dose not mean the prices will change

Also to remind you most games on Steam are not owned by Valve, Valve is not selling them, they are only selling the platform and their own games

Prices are set by the publisher, that can be basically anywhere from one side of the world to the other, and they do stuff in their local currency

In the end, you very basic base here is wrong
Valve does not price the games, and I can repeat that over and over again but you don't seem to want to listen to that
I am a Steamworks partner I get the email about setting prices and the like

Emma Stone の投稿を引用:
It's just hard to believe that publishers would have Valve grabbed by their balls and ordered them to implement different currencies support. It's not believable considering how Steam is at the moment the one and only SIGNIFICANT platform when it comes to online videogame distribution. You have to think of this as a move to benefit Valve and Valve only.

I think the only conclusion that I can get from this discussion is that most people are okay with the change? Or indifferent with it? But I still don't get why having the option to shop in USD is such a far-fetched idea. Customer options never killed anyone.
They likely did not, but what benefits Valve is what benefits users and devs/pubs as that gets them more users from both sides to join in here, that in turn give more money

I can see advantages for some users by it, like if the currency change and drop dramatically the user will remain in the same ability to buy the same games and all as the price will "drop" with it
For Devs/Pubs i guess is that they can fine the market better and try to sell on prices that are likely to get more profit overall (higher prices for countries that can pay more, lower prices for countries that can pay less)
like anything it has advantages and disadvantages to both sides
Emma Stone の投稿を引用:
For all we know, Valve it's still and it will always be an US company being taxeted there.
Not really.

Steam operates on Europe as Steam S.A.R.L. and taxes VAT for all EU users. Similarly they implement sale taxes on an increasing number of countries where they're required for digital sales (Switzerland, Japan, S. Korea, Australia, Taiwan, India, South Africa....) They also comply with and follow foreign regulations (EU distance sales regulation, for example, or applying the local user VAT instead of the VAT rate of the company site)

More than often, digital purchases bought with dollars are sidestepping local regulations (Not paying VAT in Europe or customer protection laws, for example) and countries are getting up to date in that regard. It's not just Steam. Other sites like Humble, follow the same route (and now charge VAT for EU customers aside purchasing in €)

International business are complicated.

And OTOH I cannot purchase digital games on Amazon in dollars unless I lie telling them I actually live in the US.
Emma 2017年11月14日 14時59分 
Black Blade の投稿を引用:
I think you are missing it, no, the prices will not change if your coin will go higher or lower if the price is set at your local price
True that Valve is likely getting USD in the end, but that dose not mean the prices will change

Also to remind you most games on Steam are not owned by Valve, Valve is not selling them, they are only selling the platform and their own games

Prices are set by the publisher, that can be basically anywhere from one side of the world to the other, and they do stuff in their local currency

In the end, you very basic base here is wrong
Valve does not price the games, and I can repeat that over and over again but you don't seem to want to listen to that
I am a Steamworks partner I get the email about setting prices and the like

They likely did not, but what benefits Valve is what benefits users and devs/pubs as that gets them more users from both sides to join in here, that in turn give more money

I can see advantages for some users by it, like if the currency change and drop dramatically the user will remain in the same ability to buy the same games and all as the price will "drop" with it
For Devs/Pubs i guess is that they can fine the market better and try to sell on prices that are likely to get more profit overall (higher prices for countries that can pay more, lower prices for countries that can pay less)
like anything it has advantages and disadvantages to both sides

If this is all to be true 1) their FAQ is really missing a ton of detail put into it and 2) it just reiterates my point of how adding the option between currencies wouldn't hurt them nor us. You have to understand also that publishers do not publish in Costa Rica. They publish to the entirity of Latin America and I believe part of South America for that matter. So forgive my skepticism for doubting them and Valve being able to handle all of those different currencies and their fluctuations.

If it really frustrates you that much how hard it is for me to accept the fact that now I have to use CRC to make all of my purchases, you clearly just don't understand yet why it upsets me. I really wanna thank you for your very detailed responses tho. It does give me a clearer point of view from Valve's and some publishers' perspective, but it is my opinion that it doesn't excuse them for being so restrictive about it.
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投稿日: 2017年11月14日 7時42分
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