help with contacting support about a friend stolen laptop.

[Me262Schwalbe1]

I want to be able to notify support so they can work with the authorities in my state in maybe pinpointing a location of the laptop and recovering it for my friend.

how to go about this?

[[wan-clan.org] Gordy Freeman]

Contact the police first, then they will contact Valve Software if required.

[SpawnCap]

Also, you won't be able to open a case with the police, or Steam for that matter. Your friend, the owner of the computer, has to do it.

In most cases when a computer is stolen it isn't to get access to your steam account, vast majority of thieves couldn't care less about Steam. Most of them just pawn the computer, and pawn shop just reformats the hard drive, or thieves try and get information to steal your identity (the bigger threat when it comes to computer theft).

[wuddih]

Steam does not know where the laptop is.

if he cares about his Steam account then he had Steam guard enabled. he can login on any other computer and deauth every other device here:
https://store.steampowered.com/twofactor/manage

everything else, local police.

Originally posted by Gordy Freeman (Hardware Girl):

then they will contact Valve Software if required.

lol no, they won't.

[[wan-clan.org] Gordy Freeman]

I've already had the local law enforcement contact Valve on my behalf...

[Me262Schwalbe1]

well,the thing is he left his bag at the table at a soup kitchen many times and one day someone grabbed it...his login was open ,form what he told me..so I am just trying to find a way to help him recover his tolen belongings..he already filed a report with local police..he does not have the mac address or ip address saved anywhere else...and he was not prepared...

[Me262Schwalbe1]

however mine is setup with prey and I have a smartphone also....and a guest accoutn for any possible thive to use...to track it...so i am prepared....but I just dont know how he or I can help with locating his lost stuff with only a laptop model number...

[Me262Schwalbe1]

funny thing is for the last couple of days i have been seeing jared4481 online and then later on it shows that he hasnt logged in for over 35 days...very strange..

[Me262Schwalbe1]

Originally posted by Gordy Freeman (Hardware Girl):

I've already had the local law enforcement contact Valve on my behalf...

HP Pavilion 15-BA079DX this is the model laptop he owned...it is the same model laptop I have when I bought mine on the 4th of jully sale last year...I told him about it and he bought it..

[Winged One]

Valve really can't do anything to help, it's not like they have a GPS locator in it..

Tell your friend to report the theft to the police, and check out some local pawnshop.. That's all can be done

[Cassidy]

Ask your friend to log in on Steam and change password. This will log the account out on all devices.

Then deauthorize all other devices here: https://store.steampowered.com/twofactor/manage

That's all we can help your friend regarding securing his Steam account. He should do the same for any other accounts currently logged in on that laptop.