Valve "support" defrauds steam deck customers.

[MechaMike]

Multiple times for months now. I have put in support tickets regarding issues with a LCD steam deck. Every single time the ridiculous frauds in support start in on the same time wasting script and as I go through answering the troubleshooting questions then they close the ticket rather than letting me follow up to the troubleshooting answers.

They just did it again today.

It's obvious to me at this point that their entire purpose is to waste people's time, forcing people to put tickets in again and again and again, rather than servicing something that should have been serviced under warranty months ago.

[cSg|mc-Hotsauce]

Originally posted by mikeahlf:

Valve is a criminal company that defrauds steamed deck customers.

Multiple times for months now. I have put in support tickets regarding issues with a LCD steam deck. Every single timex the ridiculous frauds in support starting on the same time wasting script and as I go through answering the troubleshooting questions then close the ticket rather than letting me follow up to the troubleshooting answers.

They just did it again today.

It's obvious to me at this point that their entire purpose is to waste people's time, forcing people to put tickets in again and again and again, rather than servicing something that should have been serviced under warranty months ago.

What issues are you experiencing?

Have you asked for help in the Steam Deck forum?

[rawWwRrr]

Was there a suggestion?

[MechaMike]

Issue is repeated crash-to-reboot problems. Any game that uses 3d graphics is vulnerable.

All of the requested troubleshooting has been tried over and over and over again. Deck has been factory reset, bios reset, tested on and off power adapter with multiple different power adapters (both Valve official and 3rd party capable of 65W). Different version levels of Deck bios and steam client. No plugins.

EVERY STINKING TIME I get partway through their time wasting script and then they close the ticket behind my back rather give the warranty support they should have given MONTHS ago.

[76561199540158642]

i believe that one of the issues you might be having is that, while you did a factory reset the steam deck requires countless updates to function after a reset.

you might also face some wifi issues with the wifi not loading, many users opt to get a dock to update and patch the steam deck.

its common to understand that while steam deck is fundimentally a PC it is not running on standard Pc software any and all patchs are removed when you do a factory reset, you are resettting to back to before anything was updated.

please make sure you install and run all updated content.

keep in mind that the steam deck is still for all purposes considered early access hardware and has been known to require hours of trouble shooting in the event of a error.

[MechaMike]

Originally posted by Golden Unicorn:

i believe that one of the issues you might be having is that, while you did a factory reset the steam deck requires countless updates to function after a reset.

you might also face some wifi issues with the wifi not loading, many users opt to get a dock to update and patch the steam deck.

its common to understand that while steam deck is fundimentally a PC it is not running on standard Pc software any and all patchs are removed when you do a factory reset, you are resettting to back to before anything was updated.

please make sure you install and run all updated content.

keep in mind that the steam deck is still for all purposes considered early access hardware and has been known to require hours of trouble shooting in the event of a error.

Everything has been tried. Over and over and over again. Every factory reset is followed by full updating that takes DAYS followed by testing time only for Valve's criminal employees closing the ticket without giving time for the testing.

Steam "support" repeatedly close the tickets trying to avoid servicing and give nothing but a fraudulent runaround.

[Spawn of Totoro]

https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498

May want to check that FAQ out. It may help with support.

[MechaMike]

Originally posted by Spawn of Totoro:

https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498

May want to check that FAQ out. It may help with support.

This is a joke right? You're just trolling.

Latest ticket was abusively closed by a criminal steam employee after I replied yesterday.

[76561199540158642]

im sorry for your loss, its possibly that you fried the Graphic chip on the steam deck, its been a known issue for a year or more that in the event of overheating and complete battery drain that the graphic chip will cease to function properly for games.

while its likely a hardware issue within your steam deck, a bad chip , a broken sd card, try to remove the sd card before booting, also you might want to get a new m.2 mini

i am not able to help you more then to issue my deepest condolences on the loss of function of your steam deck. It is unacceptable to be treated in such a way.

i would suggest trying Ifixit website and gather more information about the steam deck an its build and parts in a attempt to fix it yourself.

this is ultimately why i disliked the mail order shipment method an steams own intent to sell directly while having such dodgy support.


in any case i wish you good luck in getting your steam deck to work, there is also the option of selling it as broken disclosing that i doesn't work might get you a small amount of money back from the purchase. there are some people in the world that would buy a broken steam deck off you for parts or to attempt to fix it themselves.

[MechaMike]

Originally posted by Golden Unicorn:

im sorry for your loss, its possibly that you fried the Graphic chip on the steam deck, its been a known issue for a year or more that in the event of overheating and complete battery drain that the graphic chip will cease to function properly for games.

while its likely a hardware issue within your steam deck, a bad chip , a broken sd card, try to remove the sd card before booting, also you might want to get a new m.2 mini

i am not able to help you more then to issue my deepest condolences on the loss of function of your steam deck. It is unacceptable to be treated in such a way.

i would suggest trying Ifixit website and gather more information about the steam deck an its build and parts in a attempt to fix it yourself.

this is ultimately why i disliked the mail order shipment method an steams own intent to sell directly while having such dodgy support.


in any case i wish you good luck in getting your steam deck to work, there is also the option of selling it as broken disclosing that i doesn't work might get you a small amount of money back from the purchase. there are some people in the world that would buy a broken steam deck off you for parts or to attempt to fix it themselves.

This is how Valve treats Steam Deck customers. They repeatedly and abusively close tickets at random during testing.

This morning they send THIS after refusing to refer to the earlier tickets going back MONTHS.

"Thank you for following up with us.

I do apologize for the negative experience that has occurred and understand your frustration regarding this situation.

I'm forwarding your comments on to the appropriate department.

If you wish to share an opinion, suggestion, or idea with the community as well, please visit the Suggestions/Ideas section of the Steam Discussion forums.

This forum is regularly read by Valve's development team.

Unfortunately, we are unable to assist you further with this issue. We have provided all the information we have for your issue, since there is nothing more that I can say or do, I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.

Steam Support
Jean-Pierre"

[Crazy Tiger]

Where are you making the ticket? A general help ticket or actually via the Steam Deck pages in the Support pages?

It sounds as if you're doing the former, so I want to check it. I ask because a few Steam friends of mine had issues with their Decks and they got handles rather quickly.

[13119205187913161]

Originally posted by mikeahlf:

Multiple times for months now. I have put in support tickets regarding issues with a LCD steam deck. Every single time the ridiculous frauds in support start in on the same time wasting script and as I go through answering the troubleshooting questions then they close the ticket rather than letting me follow up to the troubleshooting answers.

They just did it again today.

It's obvious to me at this point that their entire purpose is to waste people's time, forcing people to put tickets in again and again and again, rather than servicing something that should have been serviced under warranty months ago.

so

just to get all the info

you got a hold of them about a problem

they walked through the known steps to try and fix it

it is not fixed?

if so, that blows

but i am curious,

and not knowing the full conversations,

what is it you wanted them to say?

it may be that they just cannot fix your problem

is there a reason you did not request an rma/refund?

[Spawn of Totoro]

Originally posted by mikeahlf:

Originally posted by Spawn of Totoro:

https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498

May want to check that FAQ out. It may help with support.

This is a joke right? You're just trolling.

Latest ticket was abusively closed by a criminal steam employee after I replied yesterday.

I suggest checking, just in case. Doesn't hurt to be safe on the matter and can be a huge help if it turns out to be right.

Then there also may be the matter of it not being something they can fix and/or may not be under warranty.

[MechaMike]

Originally posted by KalCuey:

Originally posted by mikeahlf:

Multiple times for months now. I have put in support tickets regarding issues with a LCD steam deck. Every single time the ridiculous frauds in support start in on the same time wasting script and as I go through answering the troubleshooting questions then they close the ticket rather than letting me follow up to the troubleshooting answers.

They just did it again today.

It's obvious to me at this point that their entire purpose is to waste people's time, forcing people to put tickets in again and again and again, rather than servicing something that should have been serviced under warranty months ago.

so

just to get all the info

you got a hold of them about a problem

they walked through the known steps to try and fix it

it is not fixed?

if so, that blows

but i am curious,

and not knowing the full conversations,

what is it you wanted them to say?

it may be that they just cannot fix your problem

is there a reason you did not request an rma/refund?

THEY REPEATEDLY ABUSIVELY CLOSED THE TICKETS TO PREVENT FILING AN RMA AND RUN PAST THE WARRANTY

[13119205187913161]

Originally posted by mikeahlf:

Originally posted by KalCuey:

so

just to get all the info

you got a hold of them about a problem

they walked through the known steps to try and fix it

it is not fixed?

if so, that blows

but i am curious,

and not knowing the full conversations,

what is it you wanted them to say?

it may be that they just cannot fix your problem

is there a reason you did not request an rma/refund?

THEY REPEATEDLY ABUSIVELY CLOSED THE TICKETS TO PREVENT FILING AN RMA AND RUN PAST THE WARRANTY

don't yell at me, partner

i was just trying to get the straight info

it is obvious you are angry

but i am not your punching bag

good luck with customer service

[Spawn of Totoro]

Originally posted by mikeahlf:

THEY REPEATEDLY ABUSIVELY CLOSED THE TICKETS TO PREVENT FILING AN RMA AND RUN PAST THE WARRANTY

Then file another ticket, reference the previous ticket numbers, and request and RMA.

But make sure the issue isn't a compromised account first.