What is our rights if publishers / sellers outside Steam revoking Steam keys bought from them?

[NOT FUFUFAFA]

I mean, I buy a game somewhere else. e.g Amazon, GOG, GG etc, and for some reason (for the sake of being a jerk) our legitly purchased game was cancelled by them.

Game key has been registered to our Steam account.

Money gone into thin air?

From recent issue.

[Delph]

You will lose the game from your steam account and will need to contact the seller to get your money back. Steam support will not get involved

[ChrisW]

What he said. When the publisher removes your key, which they have every right to do if you read the game license agreement, you no longer have any rights to the game.

[Satoru]

Please state what "recent issue" you are referring to?

[Spawn of Totoro]

If Amazon, GOG, GG etc. cancelled the purchase, they would have to have a reason to. If they had a reason, then it would be the same as if Steam cancelled it. The key is cancelled through the developer/publisher, not Steam. You would have to contact Amazon, GOG, GG etc. to resolve the issue and either they will contact the Developer/Publisher to re-enable the key or issue you a refund.

[NOT FUFUFAFA]

Bethesda and Borderland.

But speaking of publisher's right, it's going to be problematic if they revoke the completed order after 45 days, of which is the paypal's timeframe for dispute.

*I just checked paypal's FAQ

[Satoru]

Ok I figure that since I too robbed them blind initially while their servers were dying

Personally I figured the deal was " too good" anyway so the fact that they revoked it wasn't entirely surprising.

GG gave us a refund so I don't really see a problem, as long as the key revocation doesn't suspend my steam account.

[NOT FUFUFAFA]

They didn't give me refund yet they revoked my games from library. No email, no warning, no notice whatsoever.

This is particularly for Borderlands 2 order.
Flat out robbery. >_>

But hey, it's a digital world, after all.

[Legendary old man]

Originally posted by zeroxxx:

I mean, I buy a game somewhere else. e.g Amazon, GOG, GG etc, and for some reason (for the sake of being a jerk) our legitly purchased game was cancelled by them.

Companies do not revoke a game "for the sake of being a jerk". If they did they would be out of business and likely sued. Why don't you tell us what really happened, for the sake of having facts.

[NOT FUFUFAFA]

They promised they would send out the keys for these orders later in mid January since they ran out keys, but later broke their own promise by forcibly issuing a refund*.

*and ignored some orders' refunds, such as mine
*and they did it twice

If that's not for the sake of being a jerk I'm not sure what it is called.

[Satoru]

You should talk with GG. I got the same emails but I've received my refund already (would have preferred the game but hey what can you do, I mean 91% off of that Bethesda collection was an obvious mistake). Thisi s something you'd have to take up with GG but they'll give you the refund. Theyre not really being 'jerks'. Did you really expect them to honor those prices? For me it would have been a damn miracle if that 91% bethedsa deal went through.

In terms of GG's existing policy

8. Delivery of Products
GamersGate shall endeavor to deliver properly ordered products to you within a reasonable amount of time. However, on occasion, technical problems may delay or prevent delivery of the ordered product. Your sole remedy with respect to a product that is not delivered within a reasonable amount of time is to either receive a replacement of such product, or a refund of the purchase price paid for such product, as determined by GamersGate in its sole discretion.

[NOT FUFUFAFA]

One question, did you ask for refund explicitly? Through emails? Phone calls?

And I assumed you haven't redeemed any key from them?

[Satoru]

I did not ask for a refund. I received commjunications that

1) The keys may be given out in January
2) subsequent communication indicating the deal was in error and that they're giving me a refund with apologies and are considering what additional compensation they will give

Which all and all doesn't appear to be 'being ♥♥♥♥♥' in any way. So many people must have been buying them up it probably woudl bankrupt them to fufill all those orders (the 91% bethesda daeal alone was easily $75-100 loss per user even if put everything on a massive discount). I had a similar thing with American Apparel recently. They had a $5 free shipping coupon which I used to 'try' and buy up a bunch of weird $5 items for free. They cancelled all but one that magically went through but gave me another 1 time code to do the same thing 'legitimately'.

Which to me was fine since I was massively abusing both deals and I knew it.

I wasn't being 'ripped off' by the store.

I was ripping them off (yes their error but I was exploiting it)

They're giving you a refund (which you should already have gotten) so other than working that angle what more did you want from them? What they ddi was within their Terms as I outlined in my previous posting.

[NOT FUFUFAFA]

Unfortunately I received zero refund for my Bethesda and no notification except that keys running out of stock and going to be added later sometimes January. Additionally my Borderlands order was removed and credit card got charged, without another refund here and no communication again, at all.

All orders were one unit each, I wasn't greedy, I was just a casual buyer hearing a good deal from internet, like Amazon's Scribblenaut and Strategy packs.

I have tried to contact them but their contact page is down. So how to communicate with them? FB page doesn't respond, nor does their Twitter.

So tell me, how am I supposed to solve this? Wait until they get their ass together and paypal's timeframe expires, of which I can't dispute and additionally I can't get refund?

[Satoru]

I wasn't greedy either I only 'barely' managed to get the bethsda deal. as their servers were on their dying breaths.

I would wait until they get their support page up but I'd wait for the refund ot come through as well. In the end you won't be 'losing' anything.

Thoguh thier support is about as bad as Steam's. I asked tehm a relatively simple question about one of their xmas bundles and it took em a few days to get back to me. So patience is going to be a virtue.

[Kenny32673]

So far for me they only revoked and refunded Borderlands 2 which I had no keys for. The Bethesda pack is still on my account although I had revealed and redeemed all but one of the keys.

I'm kinda screwed if they do revoke the Bethesda keys too though since only one of the keys was actually activated on my own account. A couple were given away and a couple were traded (yes I know, trading outside the trading system = bad), I may end up having to somehow refund those I traded with :/