Is the reliability of Razer products really as bad as people say?

[Orphan]

I'm building a new PC soon and was thinking about getting a Razer Blackwidow and Razer Deathadder or Naga. I need to know if their reliability is as bad as some people say it is or if they maybe just got a bad one from the batch. Will they last me a few years or will i have to get a replacement after a few months?

[Trevor]

I use razer products alot, i just think you pay too much for the use you get out of them, thats the only flaw i see

[Orphan]

Have they ever stopped working? and if they have does it happen often?

[Energy]

I have had both a Razer BlackWidow and a Naga for a little over a year and a half. Both of my products have worked just fine with no problems that I can think of.

[wuddih]

Razer Boomslang = cable break, button inconsistency after some months.
Razer Krait = cable break, wheel grating non existant after a year.
Razer Diamondback = cable break, unable to operate on steelseries qck if it gets a bit wet from sweat.

i would not trust anything from them with a cable, especially not if you are lowsens player.

currently on my 2nd sharkoon mouse and overall for 4 years, just changed it for a change, 1st one is still in use somewhere, and i could hang myself with the cables, they have a woven textil coating.

[TombRaiser]

I had a Razer Naga wired mouse and about 10 months later it malfunctioned. There was something wrong with the wiring, when the mouse remained plugged into the computer, it would shutdown the computer as if the computer were taking a surge or something. Anyways, I was able to RMA the mouse and get it replaced, with a new one, but if something happens to this one, you can be sure I won't buy another Razer product.

[Orphan]

So judging from these replies they seem to be really hit and miss. Is Razer atleast decent with their customer service? How are their warranties? Sorry about all the questions I'm just really unsure. (leaning towards not getting them though)

[TombRaiser]

They have a 1 year manufactur warranty and that's what I used. For me, all that was needed was a copy of my receipt where I bought the product, an image of the serial number, and they also asked me to cut the wire off of the mouse and send them a picture of it as validation that the mouse is non-working, so that I didn't have to send the product back to them. (Of course I explained my issue to them first before cutting the wire). I did this all via the Internet and it was quick. I got my replacement in about a week or so. So, I would say they are easy to deal with in this regard.

[Astraea Kisaragi]

I have a Razer Imperator 4G since a year. Best mouse I ever had, precise in games and in my graphic design work too.
The only issue is that the left button shows a little wear - but thats pure cosmetical, assuming I have days when I spend 16 hours in Photoshop.

Unlike others, didn't found a problem with the cable, this model has a textile coating. However some adult males might perhaps find the mouse too small. (what made it ideal for me)

[Orphan]

Wow you have all been really helpful, thanks :D. I think i'll get them, if they malfunction/break sounds like Razer should be pretty easy to deal with.

Opprinnelig skrevet av TombRaiser:

They have a 1 year manufactur warranty and that's what I used. For me, all that was needed was a copy of my receipt where I bought the product, an image of the serial number, and they also asked me to cut the wire off of the mouse and send them a picture of it as validation that the mouse is non-working, so that I didn't have to send the product back to them. (Of course I explained my issue to them first before cutting the wire). I did this all via the Internet and it was quick. I got my replacement in about a week or so. So, I would say they are easy to deal with in this regard.

I wonder what they make you take a picture of if you get their wireless Naga? lol

[TombRaiser]

Yeah, I'll give them that. They have good customer support.

I'm guessing that with a wireless mouse, they'll ask you to return the defective product. :P

[Rekt.]

I had a Razer Deathadder and loved it.

Then a baby sat on it and destroyed the scroll wheel so I then bought the Razer Orobourous and loved it even more.

[KIDDY # BlueMoon]

Been using deathadder for more then a year, , everything works fine for me !