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To prove the ownership of your Steam -account; resort to this: https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762
http://support.steampowered.com
http://steamcommunity.com/discussions/forum/1/618463738402060121/#c618463738402133797
EDIT: E-mail does state your last 4 digits in receipts.
Apply the information to the ticket. (Add Attachment > Browse > ... > Attach)
Then you wait. You'll hear a response eventually, as long as the ticket is open.