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Exactly which frame are you using?
It's called "the ship is on fire"
"Hello.
Thank you for contacting the Steam support.
I'm sorry you are having issues with your avatar frame however please try to log in to Steam Chat (https://steamcommunity.com/chat/).
Once you've logged into chat, the avatar should update to be displayed correctly.
If the issue persist please let us know.
Thank you for using Steam.
Santiago H"
What should I say! Typical customer service, OMG
contact the dev/pub of the game where the item is from.
Can you help me with a link?
https://steamcommunity.com/app/552990/discussions/1/4924132112050784967/