My profile picture turned into black

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Spray&Pray Apr 16, 2022 @ 3:17am

Hello everyone!
My profile picture turned into black(when I preview my account), and as I understand it's because of my avatar frame, which for some reason looks different than usual (smoke added around, a new design for an item?? Sounds really weird)
If I disable the frame avatar, there is no issue with the profile picture.
I noticed that using my Steam app, not sure yet about PC side.

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Showing 1-12 of 12 comments

zaphodikus Apr 16, 2022 @ 3:32am

You want to verify that in a browser, may be a cache issue..... belay that, yes, the frame is borked.
Exactly which frame are you using?

FFL2and3rocks Apr 16, 2022 @ 3:52am

Whoever made that frame probably forgot to make the background transparent...

Spray&Pray Apr 16, 2022 @ 6:21am

Originally posted by zaphodikus:
You want to verify that in a browser, may be a cache issue..... belay that, yes, the frame is borked.
Exactly which frame are you using?

I checked, it's the same, I guess they changed the design of an existing item, which is really weird..
It's called "the ship is on fire"

Spray&Pray Apr 16, 2022 @ 6:22am

Originally posted by FFL2and3rocks:
Whoever made that frame probably forgot to make the background transparent... :bear:

It's an old frame which worked properly the previously (2 months at least)

Spray&Pray Apr 16, 2022 @ 9:33am

Response from Steam support
"Hello.

Thank you for contacting the Steam support.

I'm sorry you are having issues with your avatar frame however please try to log in to Steam Chat (https://steamcommunity.com/chat/).

Once you've logged into chat, the avatar should update to be displayed correctly.

If the issue persist please let us know.

Thank you for using Steam.
Santiago H"
What should I say! Typical customer service, OMG

wuddih Apr 16, 2022 @ 10:38am

it was changed about 16-18 hours ago.
contact the dev/pub of the game where the item is from.

Spray&Pray Apr 16, 2022 @ 10:41am

Originally posted by wuddih:
it was changed about 16-18 hours ago.
contact the dev/pub of the game where the item is from.

Thanks!
Can you help me with a link?

rawWwRrr Apr 16, 2022 @ 10:42am

Originally posted by Spray&Pray:
What should I say! Typical customer service, OMG

The problem is really for the developer/publisher of the game's points shop assets to fix. As you can see, they are aware of the issue and plan to look into it on Monday.
https://steamcommunity.com/app/552990/discussions/1/4924132112050784967/

Spray&Pray Apr 16, 2022 @ 10:44am

Originally posted by rawWwRrr:
Originally posted by Spray&Pray:
What should I say! Typical customer service, OMG
The problem is really for the developer/publisher of the game's points shop assets to fix. As you can see, they are aware of the issue and plan to look into it on Monday.
https://steamcommunity.com/app/552990/discussions/1/4924132112050784967/

Thanks!!!!