Spray&Pray Apr 16, 2022 @ 10:17am
My profile picture turned into black
Hello everyone!
My profile picture turned into black(when I preview my account), and as I understand it's because of my avatar frame, which for some reason looks different than usual (smoke added around, a new design for an item?? Sounds really weird)
If I disable the frame avatar, there is no issue with the profile picture.
I noticed that using my Steam app, not sure yet about PC side.

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Showing 1-12 of 12 comments
zaphodikus Apr 16, 2022 @ 10:32am 
You want to verify that in a browser, may be a cache issue..... belay that, yes, the frame is borked.
Exactly which frame are you using?
FFL2and3rocks Apr 16, 2022 @ 10:52am 
Whoever made that frame probably forgot to make the background transparent... :bear:
Spray&Pray Apr 16, 2022 @ 1:21pm 
Originally posted by zaphodikus:
You want to verify that in a browser, may be a cache issue..... belay that, yes, the frame is borked.
Exactly which frame are you using?
I checked, it's the same, I guess they changed the design of an existing item, which is really weird..
It's called "the ship is on fire"
Spray&Pray Apr 16, 2022 @ 1:22pm 
Originally posted by FFL2and3rocks:
Whoever made that frame probably forgot to make the background transparent... :bear:
It's an old frame which worked properly the previously (2 months at least)
Spray&Pray Apr 16, 2022 @ 4:33pm 
Response from Steam support
"Hello.

Thank you for contacting the Steam support.

I'm sorry you are having issues with your avatar frame however please try to log in to Steam Chat (https://steamcommunity.com/chat/).

Once you've logged into chat, the avatar should update to be displayed correctly.

If the issue persist please let us know.

Thank you for using Steam.
Santiago H"
What should I say! Typical customer service, OMG
wuddih Apr 16, 2022 @ 5:38pm 
it was changed about 16-18 hours ago.
contact the dev/pub of the game where the item is from.
Spray&Pray Apr 16, 2022 @ 5:41pm 
Originally posted by wuddih:
it was changed about 16-18 hours ago.
contact the dev/pub of the game where the item is from.
Thanks!
Can you help me with a link?
rawWwRrr Apr 16, 2022 @ 5:42pm 
Originally posted by Spray&Pray:
What should I say! Typical customer service, OMG
The problem is really for the developer/publisher of the game's points shop assets to fix. As you can see, they are aware of the issue and plan to look into it on Monday.
https://steamcommunity.com/app/552990/discussions/1/4924132112050784967/
Spray&Pray Apr 16, 2022 @ 5:44pm 
Originally posted by rawWwRrr:
Originally posted by Spray&Pray:
What should I say! Typical customer service, OMG
The problem is really for the developer/publisher of the game's points shop assets to fix. As you can see, they are aware of the issue and plan to look into it on Monday.
https://steamcommunity.com/app/552990/discussions/1/4924132112050784967/
Thanks!!!!
zaphodikus Apr 16, 2022 @ 9:19pm 
Sweet, glad someone found and did the sleuthing. Nice spot there gang.
Spray&Pray Apr 16, 2022 @ 9:26pm 
Originally posted by zaphodikus:
Sweet, glad someone found and did the sleuthing. Nice spot there gang.
Indeed!
Vlad2022 Apr 16, 2022 @ 9:51pm 
switch it
Showing 1-12 of 12 comments
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Date Posted: Apr 16, 2022 @ 10:17am
Posts: 12