I ripped of part of my steam gift card code. Any help ????

[Pickle E]

I submitted a request to steam support. does anyone know what happens after. has it happened to anyone ????

[Ettanin]

https://help.steampowered.com/en/faqs/view/78E3-7431-1E88-AD59#codedamaged

What if my Steam Wallet code is damaged or unreadable?
If a Steam Wallet code has been damaged or is otherwise unreadable, please contact Steam Support with a photo of the code attached to the ticket.

How to Send Wallet Codes For Steam Support

[Pickle E]

yeah thats what I did. Are they just going to send me back to the store or something or is there something they can do about it

[Ettanin]

Originally posted by Pickle E:

yeah thats what I did. Are they just going to send me back to the store or something or is there something they can do about it

They will add the denomination to your account in your stead if there's sufficient evidence for legitimacy.

[Pickle E]

interresting. thx so much man. if they want more i guess i will show them my receipt. is there a way to check if the card has been redeeemed from there perspective. like a specific code on the back. that will be all

[Jay]

Give me the code I might be able to decipher it


Jk,good luck and be carefully with gift cards

[Pickle E]

lol. thanks. steam support answered me. this is what they said :

Thanks for reaching out to Steam Support.

Unfortunately, I am unable to distinguish the necessary information in the attached screenshot.

Please reply with a digital photo or scan of the *complete back of the card*, ensuring that all logos and serial numbers are clearly visible.

Which means that they want a clear scan and not picture so they can see the serial numbers. i think they will check if the card is valid or not to make sure im not scamming them

[Ettanin]

yep, provide to them what Support asked for.

[Pickle E]

yeah i will scan it and send it to them. i dont have a scanner but i will go to the store today and scan my card. its only like 5 cents.

[Nike 胜]

What about using the app „Microsoft Lens“ on your phone?

You can scan anything using your phone with that app.

[Iceira]

Way back if i recall correctly then i bought steam card, the code was on the recipt bill from the store also as proof.

[Pickle E]

yep took scans of the card using this app on my phone and send it to them

[wuddih]

Originally posted by Nike 胜 | S>Points/Awards:

What about using the app „Microsoft Lens“ on your phone?

You can scan anything using your phone with that app.

support just needs a decent photo, nothing more. examples are even shown
https://help.steampowered.com/en/wizard/HelpWithDamagedWalletCode
any mobile phone of the past 4-5 years should be able to manage to take one.

[Pickle E]

First time i used pictures they said it wasnt clear so i downloaded an app which scans stuff
and now im waiting for a reply. i hope they will refund me

[Pickle E]

hi guys steam support answered me but i cant seem to get to the conversation
it says An error occurred trying to handle that request. Please give us a few minutes and try again.

[xAstroBoy]

Originally posted by Pickle E:

hi guys steam support answered me but i cant seem to get to the conversation
it says An error occurred trying to handle that request. Please give us a few minutes and try again.

The entire steam ticket system is completely broken.