Refund, bought more than 14 days :/

[GhostbusterCZ]

I saw that its possible to refund a game bought more that 14 days , but you need a good reason, i have a game that i bought 2 months ago and its played for 11 minutes.
So what should i write to support to accept my refund, any ideas? :)

[76561198218426745]

Why would you not refund it for 2 months?

[Kesac]

Tell them the truth on why you're refunding it?

If it's beyond 14 days / 2 hours, it's on a case-by-case basis. So you'll need a reason why you waited 2 months.

[GhostbusterCZ]

Well, when i downloaded the game i played it for 11 mins when refresh login window appeared, and since then my account was in hijackers hands :/

[gwait]

Originally posted by Cryptence:

I saw that its possible to refund a game bought more that 14 days , but you need a good reason, i have a game that i bought 2 months ago and its played for 11 minutes.
So what should i write to support to accept my refund, any ideas? :)

You shouldn't, because it won't get accepted. "game bought more than 14 days" doesn't mean 2 months, it means time that isn't significant such as 15 days.

[76561198218426745]

Tell Steam that, it will be up to them whether they refund.

[GhostbusterCZ]

I did, and i hope for the best now :)

[GhostbusterCZ]

It's 60e and i really need it for winter sale, hope they will accept it soon

[76561198218426745]

I wouldn't count on the money being returned in time for the sale, it takes between 7 to 14 days.

[GhostbusterCZ]

Oh... well i hope they will, because most of that money will go to them anyway :D

[gwait]

Could have potential, when it first came out I got multiple games refunded which were up to 5 months old since purchase, but the system is probably more stricter now but still give a try.

[wuddih]

you can request refund for up to 6 months via the refund system

go here:
https://help.steampowered.com/#HelpWithPurchase

look for the transaction, click it then you purchased this product by accident, choose the refund thing and give a proper reasoning statement.

[GhostbusterCZ]

Originally posted by wuddih:

you can request refund for up to 6 months via the refund system

go here:
https://help.steampowered.com/#HelpWithPurchase

look for the transaction, click it then you purchased this product by accident, choose the refund thing and give a proper reasoning statement.

I already did, but thanks anyway :D