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i believe steam refunds was not out at that time either that or i had no idea about it and regardless, no matter how many hours of "playtime" you have on a game if you can't handle it they should give you a refund... for example i got 52 hours of rust cause my computer could handle it before the "BIG" update then after the "BIG" update they changed the minimum requirements from windows xp 32-bit to windows 7 64-bit so i couldn't even start the game up.
It seems Steam or the publishers(or even both in tandem) are trying to lock down preorders permanently by bundling along beta/headstart/early access(not to be confused with steam's early access program) as "bonuses" to preorders.Now,it has never been questioned that preorders are entitled to refunds and Steam has never disputed this even before opening up their refund policy.
However,there has been an increasing number of preorder games that are being denied refunds from Steam on the basis that the headstart/beta/early access has been played for more than 2 hours.They are basically equating playing a headstart/beta as playing the released game even though it still has not been released.What gives?
Recent examples include the Black Ops 3 beta and the Sword Coast Legends headstart.
Could Steam please give their official stance on this?It seems dodgy that they suddenly and silently take a 180 degree turn on their preorder policy.
Pre-Order is in most cases when you cant even try the game, and then you can cancel at any time
If you play the beta\alpha, you all ready know more or less how the game is, so you refund time is too start...
So or so, how is the pre-oreder related to the refund?
Canceling a pre-oreder, is not refunding it, its 2 systems that work each on its own no?
When a preorder is made,a verification holding charge is usually made on the credit card of the person.It means that Steam holds a portion equivalent to the cost of the preorder on your card and prevents you from using it until the hold is cancelled or automatically lapses after certain period(varies from bank to bank).The money is STILL in your bank,just that you cannot use that amount.This is a common practice among retailers to ensure that you have enough funds on hand.The money is only taken when the game releases.
The issue is that Steam or the publishers or even both are attempting to mix them up together.A Beta/Headstart occurs before the game is released.During that time,the game IS STILL in the PREORDER stage.Those who played the beta and didn't like it attempted to cancel their preorder,thereby cancelling the holding charge on their card.However,Steam is NOT ALLOWING them to cancel their preorder as they claim that by playing the beta/headstart for more than 2 hours,they have been disqualified from cancelling their preorder.The 2 hour/2 week rule applies to released game.However Steam is now applying the same RELEASE REFUND rules to PREORDERS.That means they are saying that playing the beta/headstart is the same as playing the released game.See the issue here?
Game that is in preorder stage->Player plays preorder beta/headstart for more than 2 hours and decides he/she dosne't like it.->Player asks Steam to cancel preorder->Steam does not allow cancellation on the basis that more than 2 hours of the beta/headstart has been played even though the game still has not been released yet->Player is forced to wait and subsequently pay for the release even though he/she attempted to cancel their preorder before release.
This is an issue for games that use Steam as their chosen platform to hold the beta/headstart.Games that use methods outside of Steam(eg.Uplay) do not face this problem as their beta/headstart playtime is not tracked by the Steam client.
To give a FICTICIOUS example,let's use Fallout 4.
Let's say Fallout 4 is offering an exclusive beta 2 weeks prior to release for those that preorder.The beta has to be played through Steam.John Doe preordered Fallout 4 on Steam in the hopes of trying out the beta to get a better feel of the final product.He plays the beta for one week and decides that he dosen't like the game afterall.Note,at this point,there is still a week before Fallout 4 releases.John Doe decides to cancel his preorder but Steam does not allow it because he has played the Fallout 4 beta for more than 2 hours.John Doe has no choice but to wait and ultimately pay for a game he dosen't like.
No offense but *maybe* you could argue the point for a beta, but if you get a headstart and you play more than 2 hours why should you be allowed a refund over people who get it on release? Why should you have more refund rights simply because you got to play the same (full) game but earlier? Your preorder basically ends when the game is delivered to you. If you use the headstart, that is when it ends.
Steam nor the publishers made it clear that going into a headstart or beta for 2 or more hours constitute a waiver of preorder cancellation rights on the part of the customer.
Secondly,the steam support page on preorder refunds is still the same as before even before the recent changes in their release refund policies.Nowhere is it stipulated that the aforementioned disqualifies a customer from cancelling their preorder.
What you are suggesting is also dangerous territory to venture into.Disqualifying cancellation of preorders on the basis of having above 2 hours in the headstart.Unless Steam or the developers are willing to go into the legal committment of stating that the headstart IS THE SAME as the release version,we can never say that the headstart is the same as the release version.What if dishonest companies decide to label alpha builds as "headstart" to set preorders in stone,what then?If the headstart is the same as the release version,reviews(be it steam users or mainstream media) should be allowed to appear and not be embargoed till release.
I hve no issue about what you said if it has been stated clearly in black and white for the customer to agree to.No such thing has been done.A customer cannot be held to changes in contract policies when he/she has not been informed of them beforehand,much less agreeing to them.
It is as if they(be it devs,steam or both) are deliberately doing this to set preorders in stone by keeping mum from customers(letting them think that they can still cancel their preorder anytime as has been the norm).
They want to take this route,they should not be afraid to announce it out loud....unless they want to have their cake and eat it too.Luring customers into preorders on the false basis that they can cancel it anytime before release while having a different policy about it.
I personally find it rather clear, if you have more than 2 hours of gametime on the game you bought, through any means (even free weekends), you lose the right to refund.
Now if you want that made clearer, I can understand that, but I don't find they're being misleading about it, and especially in the case of a headstart I don't find you should get an exception, just because you get to play it earlier.
Is the beta one confirm to block canceling pre-order?
Abut the head start, i can see why that will block you, its the same if you like as when you get it on CD, and get a head start, when you get the CD in your hand, the pre-order is over, and the game is yours, you can start playing early and all, but you cant give it back then as well
From looking around the forums,two known cases are Black Ops 3 Beta and Might & Magic Heroes 7 Beta(those who preordered through steam).