Will Steam contact you on Skype?

[syncx86]

I have been contacted by an user that they have been scammed in CS GO, and supposedly my account is the "main account" of that someone.

They gave me a Skype Link, so that I should speak with Steam to prove my innocence.
Now they ask me my birthday, and a screenshot of my purchase history on Steam and so on.

What should I do? Is this some type of scam so that they get my personal data? I am not sure now.

[V3LTA]

Never...

[Hi Im Swat]

This is a very obvious phishing attempt. A user would have to be blind to not know it was a scam

[syncx86]

Thank you, I thought so after talking with them, so I didn't send them any details.
I have already reported them to Steam to be sure.

[Muppet among Puppets]

Pattern of scam:

Bait, story, steps


If you want to talk with a support of anything, you look up on your own how to do that on the original homepage. Never trust random things.

[syncx86]

I have opened a ticket for Steam ~7 hours ago, including the user and the Skype ID who messaged me, but they didn't reply anything yet. Is it normal that the Steam support doesn't answer for such a long time?

[Runkel]

Ursprünglich geschrieben von syncx86:

I have opened a ticket for Steam ~7 hours ago, including the user and the Skype ID who messaged me, but they didn't reply anything yet. Is it normal that the Steam support doesn't answer for such a long time?

Valve (Steam) will NEVER use services like Skype or Discord (it's a scam) and yes, getting an answer from the actual support (again, Valve Support DOES NOT USE SKYPE OR DISCORD) can take some time, steam has ~132 Million users. It takes time to process support tickets.

[Cinemax]

They want the PII to take over the account using account recovery, if they can't get you to submit or change the p/w outright. You'd have to have severe brain damage to fall for this and yet people do every day. They pull the same ♥♥♥♥ in steam DMs as well. Yet Valve does sweet FA to ban the compromised accounts that they use to scam other accounts, leaving the problem to spread like herpies.

[Lithurge]

Ursprünglich geschrieben von syncx86:

I have opened a ticket for Steam ~7 hours ago, including the user and the Skype ID who messaged me, but they didn't reply anything yet. Is it normal that the Steam support doesn't answer for such a long time?

Short answer yes. Also don't expect much beyond a thanks for the info when they do. You won't be informed of whatever steps they take.

[crunchyfrog]

Simple rules to remember:

Valve will NEVER EVER contact you via any means outside of Steam, no matter how hard the person tries to claim otherwise.

There's ONE way only to talk to Steam staff. You click on support and initiate a support ticket. Then you wait and they respond via that system.

That's it. So you can be confident anything else is a scam.

[RPG Gamer Man]

Do not trust people asking you on Discord either. There are alot of scammers on there too that pretend to work for steam/valve and saying they will shut down your account and such. It is also fake.

[J4MESOX4D]

Ursprünglich geschrieben von syncx86:

I have opened a ticket for Steam ~7 hours ago, including the user and the Skype ID who messaged me, but they didn't reply anything yet. Is it normal that the Steam support doesn't answer for such a long time?

Double check the ticket is still open because if it isn't, you're credentials have already been phished and the scammers were running part 2.

[RPG Gamer Man]

Ursprünglich geschrieben von J4MESOX4D:

Ursprünglich geschrieben von syncx86:

I have opened a ticket for Steam ~7 hours ago, including the user and the Skype ID who messaged me, but they didn't reply anything yet. Is it normal that the Steam support doesn't answer for such a long time?

Double check the ticket is still open because if it isn't, you're credentials have already been phished and the scammers were running part 2.

True, if the ticket is deleted, the horses are already out of the barn, and you need to do some maintenance on your pc. I suggest running MALWAREBYTES in safe mode on your pc to see what nasty things are hiding on it.

[syncx86]

Ursprünglich geschrieben von J4MESOX4D:

Ursprünglich geschrieben von syncx86:

I have opened a ticket for Steam ~7 hours ago, including the user and the Skype ID who messaged me, but they didn't reply anything yet. Is it normal that the Steam support doesn't answer for such a long time?

Double check the ticket is still open because if it isn't, you're credentials have already been phished and the scammers were running part 2.

It is still open, I didn't give them any details so I doubt they could phish anything.

[J4MESOX4D]

Ursprünglich geschrieben von syncx86:

Ursprünglich geschrieben von J4MESOX4D:

Double check the ticket is still open because if it isn't, you're credentials have already been phished and the scammers were running part 2.

It is still open, I didn't give them any details so I doubt they could phish anything.

99.9% of users don't realise they've been phished until it's too late. This type of scam is common because scammers usually approach users they've already compromised to facilitate and complete the rest of the scam which requires user-input. If the ticket is still open then you are likely safe and the scammers were using a more ancient confidence-based scam but most of the time, users in these scams are already halfway to being rinsed.

[RPG Gamer Man]

Ursprünglich geschrieben von J4MESOX4D:

Ursprünglich geschrieben von syncx86:

It is still open, I didn't give them any details so I doubt they could phish anything.

99.9% of users don't realise they've been phished until it's too late. This type of scam is common because scammers usually approach users they've already compromised to facilitate and complete the rest of the scam which requires user-input. If the ticket is still open then you are likely safe and the scammers were using a more ancient confidence-based scam but most of the time, users in these scams are already halfway to being rinsed.

Just in case though, i suggest you run malwarebytes on your pc. It cannot hurt. It is free so just google it. It may even find other nasty stuff on your pc, like adware.