Games crashing after 5 minutes of playing

[seleghan]

Hello, recently I noticed my games are crashing. I don't know why is that because my pc is really new. I built it like one or two months ago and it just randomly started to happen. My specs are: ryzen 5 7500f, rtx 4060, 32gb of g.skill ram and 500w bequiet psu. My pc is definetely not overheating, I checked it today. My cpu and gpu were around 60 degrees when played minecraft on shaders and mods. The games that crash are: Minecraft, Roblox, Mirror's Edge Catalyst and WWI Tannenberg.

[seleghan]

Elucidator původně napsal:

RPG Gamer Man původně napsal:

What intel chip generation do you have on your pc?

The OP stated:

natuu #savetf2 původně napsal:

ryzen 5 7500f

This is not Intel at all, its AMD.

----

@OP
Crash logs. Can you look through the Windows Logs and find the error?
Can you also see into the C:\Users\%USERNAME%\AppData\Local\ folder
and see if you can find a crash dump or crash log file for the game there? (usually they go in there somewhere, or in My Documents, if it isn't the game's installation folder itself)

Honestly, what you should do depends on the cause of the crash. The error messages might help figure this out. You shouldn't really be trying random stuff, but some of the options don't hurt to try I suppose.

In case you can't figure out where the crash logs are:
Can you try and see if updating the BIOS firmware does anything? It might be long shot, but still.

Can you also run software like MSI Afterburner to measure the power consumption of the GPU when you play a game? (It can display this in a graph)

The GPU can at most eat 300 Watt. One mentioned cause for the crash could be a shortage in power; which is still possible through a broken or wrongly connected cable.
You can see within the graph if the GPU can reach 100% Power usage.

How can I send you the crash dumps?

[RPG Gamer Man]

They told you right here:

"@OP
Crash logs. Can you look through the Windows Logs and find the error?
Can you also see into the C:\Users\%USERNAME%\AppData\Local\ folder
and see if you can find a crash dump or crash log file for the game there? (usually they go in there somewhere, or in My Documents, if it isn't the game's installation folder itself)"

If your on windows 11, the appdata folder is hidden, so you need to make it not hidden. Had this issue with another game where i needed to find the crash file under appdata.

[seleghan]

RPG Gamer Man původně napsal:

They told you right here:

"@OP
Crash logs. Can you look through the Windows Logs and find the error?
Can you also see into the C:\Users\%USERNAME%\AppData\Local\ folder
and see if you can find a crash dump or crash log file for the game there? (usually they go in there somewhere, or in My Documents, if it isn't the game's installation folder itself)"

If your on windows 11, the appdata folder is hidden, so you need to make it not hidden. Had this issue with another game where i needed to find the crash file under appdata.

Im asking how can I send them here so Elucidator can check what's going on.

[RPG Gamer Man]

You would need to copy them, then paste them on here if you want to post them on here.

[seleghan]

RPG Gamer Man původně napsal:

You would need to copy them, then paste them on here if you want to post them on here.

I can't do that.

[RPG Gamer Man]

natuu #savetf2 původně napsal:

RPG Gamer Man původně napsal:

You would need to copy them, then paste them on here if you want to post them on here.

I can't do that.

Why not? It is quite easy to do. Ive done it before in the past. The only other way you could do is do a print screen, paste it in paint, then save it as a JPEG, then upload it as artwork to your account. Then you post it on here.

[seleghan]

RPG Gamer Man původně napsal:

natuu #savetf2 původně napsal:

I can't do that.

Why not? It is quite easy to do. Ive done it before in the past. The only other way you could do is do a print screen, paste it in paint, then save it as a JPEG, then upload it as artwork to your account. Then you post it on here.

Even though I copied it, it just doesn't let me paste it into the reply.

[RPG Gamer Man]

natuu #savetf2 původně napsal:

RPG Gamer Man původně napsal:

Why not? It is quite easy to do. Ive done it before in the past. The only other way you could do is do a print screen, paste it in paint, then save it as a JPEG, then upload it as artwork to your account. Then you post it on here.

Even though I copied it, it just doesn't let me paste it into the reply.

Ok ,well can you upload it as artwork to steam? As i said, make a copy in paint, save as a jpeg file, and then go make it artwork, then you can copy a artwork image of it on here.

Here is a example of a dump file i posted on steam as artwork:

https://steamcommunity.com/sharedfiles/filedetails/?id=3021234045

I basically had massive crashing in AC Valhalla, but i figure out the newer driver versions for my graphics cards were causing it. Downgrading it fixed my issue.

[seleghan]

RPG Gamer Man původně napsal:

natuu #savetf2 původně napsal:

Even though I copied it, it just doesn't let me paste it into the reply.

Ok ,well can you upload it as artwork to steam? As i said, make a copy in paint, save as a jpeg file, and then go make it artwork, then you can copy a artwork image of it on here.

When I open this crash dump it just shows some rubbish. Like that: "Ţó D"

[RPG Gamer Man]

natuu #savetf2 původně napsal:

RPG Gamer Man původně napsal:

Ok ,well can you upload it as artwork to steam? As i said, make a copy in paint, save as a jpeg file, and then go make it artwork, then you can copy a artwork image of it on here.

When I open this crash dump it just shows some rubbish. Like that: "Ţó D"

Not sure about that. Maybe you saved the wrong file or changed it to a different language or something. Maybe at this point someone else can help you out. Sorry.

[seleghan]

RPG Gamer Man původně napsal:

natuu #savetf2 původně napsal:

When I open this crash dump it just shows some rubbish. Like that: "Ţó D"

Not sure about that. Maybe you saved the wrong file or changed it to a different language or something. Maybe at this point someone else can help you out. Sorry.

I managed to get the information!
WW1 Game Series by WW1 Game Series [version: Unity 2019.4.29f1_0eeae20b1d82]

GameAssembly.dll caused an Access Violation (0xc0000005)
in module GameAssembly.dll at 0033:3e6c0616.

Error occurred at 2024-09-27_234346.
D:\Gry\steamapps\common\WW1GameSeries\Tannenberg\Tannenberg.exe, run by mikol.

37% physical memory in use.
32503 MB physical memory [20199 MB free].
5681 MB process peak paging file [5662 MB used].
2430 MB process peak working set [2394 MB used].
System Commit Total/Limit/Peak: 18037MB/34551MB/18091MB
System Physical Total/Available: 32503MB/20199MB
System Process Count: 220
System Thread Count: 4208
System Handle Count: 117518
Disk space data for 'C:\Users\mikol\AppData\Local\Temp\WW1 Game Series\WW1 Game Series\Crashes\Crash_2024-09-27_214343183\': 498662670336 bytes free of 593772933120 total.

Read from location 000001EFDD56FB88 caused an access violation.

Context:
RDI: 0x000001f0afa8a920 RSI: 0x0000000000000006 RAX: 0x0000000000000006
RBX: 0x000001f0aefb4420 RCX: 0x000001f0ae436900 RDX: 0x000001efdd56fa00
RIP: 0x00007ffb3e6c0616 RBP: 0x000000bd3d19f080 SegCs: 0x000001ef00000033
EFlags: 0x0000000000010206 RSP: 0x000000bd3d19f020 SegSs: 0x000001ef0000002b
R8: 0x000001ef06067be0 R9: 0x0000000000000001 R10: 0x000001eec00028f0
R11: 0x000000bd3d19f010 R12: 0x000001f0aefb445c R13: 0x000001f0aefb4420
R14: 0x000001f0afa95740 R15: 0x000001f0af59a200


Bytes at CS:EIP:
48 8b 82 88 01 00 00 48 89 44 24 40 c6 44 24 38

No mono DLL path set. This app is either running IL2CPP, or the crash occurred before mono was initialized.
Below all of this there's just some numbers.

[Elucidator]

This is incomplete debug information, but it does contain some.

natuu #savetf2 původně napsal:

GameAssembly.dll caused an Access Violation (0xc0000005)
in module GameAssembly.dll at 0033:3e6c0616.

Read from location 000001EFDD56FB88 caused an access violation.

This indicates that ... something odd happened.
Basically a piece of memory was being read even though there wasn't much waiting for it there.
The question is why.

I looked on the game's forums and found out that there is another file with very interesting information:
Apparently there is a file called "output log"
It is located in C:\Users\%Username%\AppData\LocalLow\WW1 Game Series\WW1 Game Series
It might provide more information on why this happened.
You can use a site like pastebin ( https://pastebin.com ) to share larger text files.
(feel free to remove sensitive information from it; I'm just interested in the mechanics, not your username or whatever)

Apparently once the game detects a crash, it will print "Crash!!!" within this output file. So you can see stuff from just before this crash as well, and it also contains the whole debug data seemingly.

[RPG Gamer Man]

Maybe their page file is too small? i had to increase mine when i played some games.

[seleghan]

Iceira původně napsal:

Did OP even bother with hes BIOS update. ( either i miss the info where he tell he is updated. )

Not the first time Brand board has fix memory issue, dont think he reply back, or know what he is doing.

I think most AMD new pc users, seem to not have learn this, so many steam post across all steam forum with things not kept in check from brand pc board own support page.

I will say it again, steam and game devs is not going to fix your board issue, then its not a companys problem that you do not update and Maintain pc to latest update.

cya.

I know you can update bios but I decided not to. My mobo is pretty new so I thought it’s not worth it. I guess I could do that.

[seleghan]

Elucidator původně napsal:

This is incomplete debug information, but it does contain some.

natuu #savetf2 původně napsal:

GameAssembly.dll caused an Access Violation (0xc0000005)
in module GameAssembly.dll at 0033:3e6c0616.

Read from location 000001EFDD56FB88 caused an access violation.

This indicates that ... something odd happened.
Basically a piece of memory was being read even though there wasn't much waiting for it there.
The question is why.

I looked on the game's forums and found out that there is another file with very interesting information:
Apparently there is a file called "output log"
It is located in C:\Users\%Username%\AppData\LocalLow\WW1 Game Series\WW1 Game Series
It might provide more information on why this happened.
You can use a site like pastebin ( https://pastebin.com ) to share larger text files.
(feel free to remove sensitive information from it; I'm just interested in the mechanics, not your username or whatever)

Apparently once the game detects a crash, it will print "Crash!!!" within this output file. So you can see stuff from just before this crash as well, and it also contains the whole debug data seemingly.

Found it. I can't paste it to pastebin though. It says that some kind of SMART filters have found some offensive or questionable content.