Unlocked but still locked

[Que Sera Sera]

I self locked the my steam account earlier, now I want to self-unlock it. In my email it says that has been removed. But I can still see that red thing on the upper right of the page saying "Support alert". Is my account still self-locked?

[wuddih]

the red thing was not because of the self-lock. that is an account suspension, click it and read the message and do what it says.
you never can self-unlock an account, you always need steam support for that anyway.

[Que Sera Sera]

but but but the I self-unlocked my second account successfully by clicking the email they sent when I self-locked my second account.

[★ Resh]

i actually don't know what i can say to help you

[Que Sera Sera]

I actually can't explain my situation clearly, but still thanks!

[ReBoot]

Originally posted by WayTooEZ:

but but but the I self-unlocked my second account successfully by clicking the email they sent when I self-locked my second account.

Great. Now you read that support alert. It tells you what to do.

[Que Sera Sera]

This account has been locked by its owner.

Steam's account locking tool allows the owner of an account to protect it from unauthorized actions if they suspect the account has been compromised. More information can be found here: Account Locking Tool


How to remove these restrictions:

Contact Steam Support and a support agent will verify that you are the owner of the account and restore full access to you. When submitting this message to Steam Support, please make sure that you include the account's login name and appropriate valid proof of ownership.

While waiting for support to review your request and to prevent a malicious user from stealing the account again, please ensure that your computer and email accounts are secure: Account Security Recommendations


For your security, the following features will be unavailable until Steam Support removes this lock:

Purchasing, gifting, trading, CD-Key activation, playing on VAC enabled game servers, and Steam Community access have all been disabled.



Still locked, But I got the email verification that I unlocked it

[ReBoot]

Originally posted by WayTooEZ:

Still locked, But I got the email verification that I unlocked it

Please post that "verification".

[Que Sera Sera]

Hello marionjed
The self-lock on this account has been removed
The following features have been unlocked: purchasing, changing password, changing email, and playing on VAC enabled servers.

Trading and the Community Market will continue to be restricted for seven days. If your account has not had any activity for more than two months, these restrictions will apply for 30 days.
If changing your password was not a part of recovering access to your account, you should do that now.

Change your password

Add a phone number to your account to make account recovery easier in the future.

[EmpiratVGABS]

Originally posted by wuddih:

the red thing was not because of the self-lock. that is an account suspension, click it and read the message and do what it says.
you never can self-unlock an account, you always need steam support for that anyway.

[Que Sera Sera]

But I still that have the alert that my account is locked

[Cathulhu]

Originally posted by wuddih:

the red thing was not because of the self-lock. that is an account suspension, click it and read the message and do what it says.
you never can self-unlock an account, you always need steam support for that anyway.

[Que Sera Sera]

I contaced steam support earlier as it says in the red thing and opened a ticket. I asked:"How can I unlock a locked account?"

It replied:
To recover an account without the assistance of Steam Support, please follow the instructions provided here: https://help.steampowered.com/#HelpWithLogin

If your account is locked or you are not able to recover it yourself, ensure you have provided adequate proof of ownership: https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762


We thank you for your patience, and will help as soon as possible.

Well it doesnt help me unlock my account, any suggestions? Thanks

[Cathulhu]

Originally posted by WayTooEZ:

If your account is locked or you are not able to recover it yourself, ensure you have provided adequate proof of ownership: https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762

Are you blind?

[Que Sera Sera]

Dude, I didnt buy anything, no credit cards,no bank transfers, no retail activation keys. What can I prove. All I have is the password and the email used in the Steam account.

[Tev]

https://support.steampowered.com/kb_article.php?ref=6416-FHVM-3982

What do I do after I lock my account?
If possible, please use Steam's Account Recovery tools to revert any unauthorized changes.

Once your account is secure, you can use the Unlock My Account link from your self-lock confirmation email to initiate the unlock process.

If you are unable to restore access to the account, you must contact Steam Support. A support agent will verify that you are the owner of the account and restore full access to you. When submitting this message to Steam Support, please make sure that you include the account's login name and appropriate valid proof of ownership.

So yes, OP is actually able to unlock his own account, seeing that failed for whatever reason, the outcome remains the same that he has to contact Steam Support.