Right click + refresh temporarily crashes/freezes my laptop

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WinterGale Apr 17, 2020 @ 5:53am

The problem started after the automatic windows update and nVidia Game Ready Now Driver update (yes, I updated both that same morning). What happens is whenever I right click refresh (or even pressing F5), my laptop would freeze for a minute or two. If there is a window open, I would get the "Not responding" notification.

I tried sfc /scannow and there were no problems. Next I booted to safe mode and the problem was gone. After doing a clean boot, I found out that nVidia was causing the problem. Using Shell Extension Manager, I disabled nVidia CPL context menu extension and that seemed to "fix" the problem.

I would be grateful if others have found a way to solve this issue without disabling nVidia CPL. Thanks!

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Showing 1-11 of 11 comments

Dr.Shadowds 🐉 Apr 17, 2020 @ 5:59am

Why not roll back the video driver?

WinterGale Apr 17, 2020 @ 6:00am

Originally posted by Dr.Shadowds 🐉:
Why not roll back the video driver?

I did that too using device manager. No such luck.

WinterGale Apr 17, 2020 @ 6:02am

Weird though that it doesn't really affect laptop's performance during gaming. Its just annoying that it takes more than a minute to refresh and crashes every open window while at it. Also, boot time takes significantly longer because the icons takes a long time at the desktop.

Dr.Shadowds 🐉 Apr 17, 2020 @ 6:02am

Wait why would you be using device manager for roll back of your video driver?

WinterGale Apr 17, 2020 @ 6:04am

Originally posted by Dr.Shadowds 🐉:
Wait why would you be using device manager for roll back of your video driver?

Device manager -> Display Adapter -> NVIDIA Geforce GTX 970 -> Properties -> Driver -> Rollback Driver

Dr.Shadowds 🐉 Apr 17, 2020 @ 6:08am

I know, but I'm asking why would you be doing it that, instead of doing it correctly by wiping the driver, then reinstall the driver.

By doing what you did, may, or may not fix your problem that was caused by the driver problem, that why I'm asking.

WinterGale Apr 17, 2020 @ 6:11am

I haven't thought about that. I'll try it and see if it works. Thanks!

wuddih Apr 17, 2020 @ 6:14am

Originally posted by WinterGale:
Originally posted by Dr.Shadowds 🐉:
Wait why would you be using device manager for roll back of your video driver?

Device manager -> Display Adapter -> NVIDIA Geforce GTX 970 -> Properties -> Driver -> Rollback Driver

ay ay ay, thats not how you roll back gpu drivers. that is how you break them for sure.

ddu driver and fresh install latest one.

Dr.Shadowds 🐉 Apr 17, 2020 @ 6:15am

Download DDU, Display Device uninstaller, then download older Nvidia drivers you know that works, unpack the DDU, run in Windows safemode, run DDU it should automatically detect your Nvidia, if not then select Nvidia, use the clean and restart recommended, once it done it job, and boot back into windows, install your Nvidia driver you downloaded.