Purchases Were disabled for my account

[Temperance]

okay so i recently tried to purchase CS:GO on steam upon doing so i received a message saying purchases were disabled on my account but i dont know why, the only reason i could think of was when i charged back for fallout 4 when it kept crashing and i couldnt play it, this was a while back and why is it happening now? please help

[Cathulhu]

Because of the fraudulent chargeback.

[Temperance]

its not a fraud i couldnt play the game that i bought so i called a chargeback it was a perfectly fair reason, whats the point of paying for a game that you cant even play?

[Cathulhu]

Of course it is fraud. A chargeback is for when you pay for something and don't get the goods you paid for.
You paid for Fallout 4 and got the game. What you did was fraud and Valve can effectively file charges and sue you. That was a clear criminal act.
Reverse the chargeback and write a very big apology to Valve.

Valve is not responsible for issues with the game itself. Valve did not develop the game, that was Bethesda.

You don't go to Walmart and demand them to fix a bug in a game you bought there, right?

[shiel]

What Cathulhu says is correct. If you couldn't play the game you should have used the refund system to get your money back. When you did a chargeback, Valve was forced to pay back the money for the game, as well as fees on top of that (which can end up in the hundreds of dollars). What you did didn't only go against the ToS you agreed to with Valve, it was also illegal.

As you are over the 9 weeks you had to reverse the chargeback your account is most likely permanently locked in its current state. If I we're you I'd open a ticket with Steam Support explaining yourself and asking if there's anything that can be done if you reverse the chargeback.

[wuddih]

normal:
you buy something in a store, you pay with credit card, you take it home and find out that you do not like it.
you go back to the store and tell an employee your problems with it.
they will then see what they can do for you and what the refund conditions are for different items are and then they might consider it.

you:
you buy something in a store, you pay with credit card, you take it home and find out that you do not like it.
you do a chargeback on your credit card for that purchase, and out of pure naivity you think they will come to you to get their stuff back, you already got you money back, everything is fine until the police knocks on your door and you find yourself in jail.

a refund is not your sole privilege. it always involves 2 parties to make this decision and you are never the king in this.

what you did is a criminal act, fraud. the account suspension is just a glimpse of what you could expect when they go full lawyerblood on you.

contact steam support, give them their money back by reversing the chargeback and they might let your account free for no extra fees and hey, you will get the cool game back.

[Temperance]

but i cant even play the damned game for christs sake! and how am i supposed to reverse the chargeback if the money i charged back is already spent?!

[Glimmer]

If you couldn't play the game you should have refunded it. Chargebacks and refunds are two entirely different actions.

[FFL2and3rocks]

X Ward Infinity eredeti hozzászólása:

but i cant even play the damned game for christs sake!

That's what the refund policy is for, you should've asked Valve for a refund instead of doing a chargeback.

http://store.steampowered.com/steam_refunds/

X Ward Infinity eredeti hozzászólása:

and how am i supposed to reverse the chargeback if the money i charged back is already spent?!

Call your bank. If you don't have enough money in your bank account to pay it back, well, that's your problem.