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Raportează o problemă de traducere
Steam is not a bank.
Just imagine someone having $999 in wallet funds from scammed items and $1 on their debit card and then buying a Valve Index. They then opt to instantly refund and put the whole amount of $1000 on their card. That's EZ money laundering.
How this works I give you example.
- Game Assassin Creed as an example for $10
- Wallet has $5
- Paid the rest with credit card of $5
You wanted a refund, you're given two options:
A) Refund the whole $10 to Steam wallet.
B) Refund to back to how you paid such as credit card, what happens is the $5 you used from Steam wallet will refund back to your Steam wallet, and the other $5 you paid with credit card goes back to your credit card, and that's about it.
That's more then enough explain to you, and clear as possibe as well, there no misunderstanding either, it's either A), or B) for choice of how you want to be refunded, you can't change the amount how much you want to be refunded either.
There is a Ubisoft sale going on ATM, as well other games, maybe check your wishlist, something, or save the $30 for later time, and just wait for game you really wanted to go on sale.
Just login to your account that had the games?
No, the money went to their wallet. Courtesy aside don't expect it again, but ...
It's only if he used like bank transfer, or credit card that was directly related to his account that the specific funds can be refunded back exactly how he paid in the first place if from BT, or CC, in his case he said he used his mom credit card, so it was only possible for him to get that option.
Now sometimes support won't do the same refunds twice such as you choose to refund to Steam wallet, but really wanted to refund back to BT/CC, they may deny that request.