How do you contact a real human on steam support?

[OWNI277]

I have an issue that requires a real person to respond to it. The automated support denies me every time.

[cSg|mc-Hotsauce]

What issue? A refund?

[mimizukari]

https://help.steampowered.com/en/accountdata @ bottom "Contact Steam Support".

[cSg|mc-Hotsauce]

Originally posted by ロザリンド:

https://help.steampowered.com/en/accountdata @ bottom "Contact Steam Support".

Which isn't the correct way to request refunds.

[mimizukari]

Originally posted by cSg|mc-Hotsauce:

Originally posted by ロザリンド:

https://help.steampowered.com/en/accountdata @ bottom "Contact Steam Support".

Which isn't the correct way to request refunds.

:qr:

Steam community mods of the past have said that you need to contact them manually if you're trying to get a refund outside of the normal windows and have a valid reason for doing so, the automated system will always deny you otherwise. Besides, they didn't specifically say it was for a refund.

[Spawn of Totoro]

Originally posted by OWNI277:

I have an issue that requires a real person to respond to it. The automated support denies me every time.

If this is about a refund then for a manual ticket -
In the Steam Client, go to: Help > Steam Support > Purchases > (name of game) > I have a question about this purchase.

If it is some other kind of support, then there it depends on what the issue is and may need a bit more explaining. Keep in mind that support is mainly for billing and account issues.

[Teksura]

Also keep in mind that Support uses pre-written replies for nearly all issues. These are replies that have been vetted by multiple different teams to ensure they correctly communicate the necessary information in a non-offensive way. It also incidentally helps them save a little time because they don't have to write a new reply for the same issue every time.

Some people look at these stock responses and just assume because it is a stock response then that somehow means that no human saw the ticket. The only part of Support that is fully automated is the first tier of the refund system, which will only check to see if you qualify under their refund terms and approve or deny the refund based on that. All other contact with Support is speaking with a human.

[dj_stevo60]

Hi I recently bought two £20 gift cards and when my son went to redeem them all what came up when entered the codes was invalid code.so I took them back to Lidl where I purchased them and they told me to contact yourselves

[Wolf Knight]

Originally posted by dj_stevo60:

Hi I recently bought two £20 gift cards and when my son went to redeem them all what came up when entered the codes was invalid code.so I took them back to Lidl where I purchased them and they told me to contact yourselves

you contact steam support thru the ticket system, not thru the forums

[jb3792308]

I need a human to help with an issue but this platform is not user friendly, even after they have taken your money!

[Teksura]

Originally posted by jb3792308:

I need a human to help with an issue but this platform is not user friendly, even after they have taken your money!

If you're going to hijack someone else's thread, at least have the decency of describing your issue.

[.ARpudgy #RacistKid #ImCheating]

nrxy

[Leg3nd]

I did a manual ticket to see if I can get a refund for helldivers 2.

[cSg|mc-Hotsauce]

Originally posted by Leg3nd:

I did a manual ticket to see if I can get a refund for helldivers 2.

Only if Sony allows refunds for playing too long and owning it for too long.

[Viridian]

Does anyone know why steam keeps launching me into games with a black screen and then when I stop it freezes on stopping? How do I fix this? I've been trying to fix it for two days now and I've found no answers

[Mike]

This thread was quite old before the recent post, so we're locking it to prevent confusion.