Steam support incident

[Kristian1205]

Have a nice day,

bought a FIFA game the 11th of December, and after 66minutes played I requested a refund. The request was accepted and nothing happened. Now when I try to do it again, it shows that it is after the 14 day refund window and that it can't be refunded, even when I tried just to pinoint the fact that I already tried to refund it the day it was bought.

Any further requests have been left unresponded.(Reddit/Multiple refund mails that just want to remind of the request sent more than month ago)

This is the account: -------------------------

Thank you for your time.

Best regards,
------------------


Sent this to supprt mail and got turned to "submit a support incident" but how do I click thorugh to the correct form? I need somethign else, I already filled the request throug the normal "request refund" but it just keeps telling me to ♥♥♥♥ off.

Is there absolutely nobody that can help/direct this one problem I had? like wtf, I just keep getting ping-ponged or ignored......

[Dr.Shadowds 🐉]

Are you replying to your ticket here, or somewhere else?
https://help.steampowered.com/en/wizard/HelpRequests

Steam support does not do emails, phone calls, live chat, voip, or etc, they only do Steam ticket, you can only make a ticket via Steam help section. Also are your tickets getting closed automatically with no reply from support?

If yes then you likely been visiting phishing sites then login using your steam details that got your account compromised, which there a bot on the account, and need to kick it off so nothing else happens. I list steps, or someone else will list 5 steps need to do in order kick off bot / scammer off your account.

If no, and if you been closing tickets, and remaking them over, and over, or kept spamming them new tickets that not gonna help, and was suppose to wait for support to reply back to you, as your ticket will close when they give you an answer.

[J4MESOX4D]

Doesn't sound like you've done this process properly at all.

[rawWwRrr]

Originally posted by Kristian1205:

Any further requests have been left unresponded.(Reddit/Multiple refund mails that just want to remind of the request sent more than month ago)

Not surprising as Support does not communicate through any other means than the Steam Support ticket system.

[Kristian1205]

okay, will try the link, the thing is I did the reques texactly as the guide says, even got a email confirmation it was taken into the database, and then everything went quiet for more than 3 weeks.

[Kargor]

If you sent this to a "support EMail" it just went nowhere, and you're way out of the refund period by now...

Don't follow random "guides" you found on the internet in the future.

[wuddih]

for the future
How To Request A Refund - Step-By-Step Instructions
https://help.steampowered.com/en/faqs/view/784C-923B-A4A1-C825

[Dr.Shadowds 🐉]

Originally posted by Kristian1205:

okay, will try the link, the thing is I did the reques texactly as the guide says, even got a email confirmation it was taken into the database, and then everything went quiet for more than 3 weeks.

- If doing this from Client: Open Steam > Click on Help top left > click on Steam Support > scroll to the bottom click on View my Steam Support help requests.

- If doing this from web browser like chrome, firefox, or etc: Visit Steam itself > > Click on Support at top > scroll to the bottom click on View my Steam Support help requests.

These are Steam web address.
steampowered.com
steamcommunity.com

[J4MESOX4D]

Originally posted by Kristian1205:

okay, will try the link, the thing is I did the reques texactly as the guide says, even got a email confirmation it was taken into the database, and then everything went quiet for more than 3 weeks.

If it went quiet and your ticket (assuming you did it properly like you say) was unanswered, then your account is probably shadow-hijacked. You have phishing sites in your name history for starters and scammers will bot-close any help requests made and this also amounts to refund requests on the accounts they hijack. The fact you could submit another request weeks later further shows this could very well be the case.

You should check as a matter of urgency your Steam Support ticket history and if yours was closed without response then you are likely hijacked as we speak.

If you sent an email to a general address instead then you've made an error and done something completely out of the process. You need to clarify exactly what you've done step by step so far.

[ТЮРЯГА Online]

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