Your credit card been declined by card company

[Keqs]

So i tried buying A game and i put in my visa card and did the thing tried buying it then an error message popped up "Your Credit Card has Been Declined by card company"
it was weird since i had money in the card so i tried it again and it also didn't work, i also tried changing the information and it also didn't work.

Then after giving up on buying it on steam i tried buying another game on my Playstation and it worked?

is it something wrong with my card or something wrong with steam

[rawWwRrr]

No one here can really tell you. You'd have to ask your card company why they declined the Steam purchases. At least that is where I would start.

[al neak]

there are two reason for the declined either your account different region than the card region or simply the card company declined it so you just have to call them if this doesn't help ask help from the steam support

[Teksura]

Call the number on the back of the card and ask them why they are declining your purchase.

[Lithurge]

It's most likely your card companies automated anti-fraud measures, they look to see if the transaction is outside your normal pattern, e.g. have you bought items there before, is your transaction coming from your usual place of residence etc.... If it decides it is suspicious it blocks it. There will be other reasons, but obviously they don't tend to publicise what they are.

Some companies are moving to doing a check first e.,g, they text your mobile to confirm the transaction is genuine.

[Supafly]

Also possible you entered the information wrong. For example if you entered the long card number wrong it wouldn't have been processed as your card. Either the system detected it didn't exist or it did exist and the rest of the information didn't match the card number. In either case what you entered wasn't your card and that is what got declined.

Try it again and double check the information is correct before completing. If it get declined again call the number on the card to ask them why

[Keqs]

Originally posted by Lithurge:

It's most likely your card companies automated anti-fraud measures, they look to see if the transaction is outside your normal pattern, e.g. have you bought items there before, is your transaction coming from your usual place of residence etc.... If it decides it is suspicious it blocks it. There will be other reasons, but obviously they don't tend to publicise what they are.

Some companies are moving to doing a check first e.,g, they text your mobile to confirm the transaction is genuine.

I never got a notification on my mobile about the purchase or anything so its kinda weird

[Supafly]

Originally posted by NickGer:

I never got a notification on my mobile about the purchase or anything so its kinda weird

Sounds like what I described in post #5. You got something wrong with the card data

[no154370]

from what others say, the best bet is to contact the "credit card company" that issues your credit card and asks them why they blocked you for online transaction on Steam Platform.

someone mentions that it is due to "fraudulent purchases" and i believe that to be true.

another reason for Fraudulent Purchases is that you are travelling outside of your home country.

p.s it is unlikely that OP enter the information of his credit card wrongly

[Supafly]

Originally posted by no154370:

p.s it is unlikely that OP enter the information of his credit card wrongly

Still possible.

We ALL make mistakes and catching a 6 when you mean 5 is entirely plausible. If OP called his card company they may tell them they didn't decline the transaction as they have no record of a transaction to Steam on that day.

I did it around xmas, 1 too many, when I called the bank the next day they had no card transaction completed or denied for several days on that card. I obviously made a typo when entering my card details.

[no154370]

the problem lies here is this

1) OP mention in his original post, he bought a game on his playstation using the same credit card.

there are 2 possibilities when he stated it

i) he enter the credit card info correctly when he went to buy a game on his playstation

ii) the credit card info is already stored on his playstation account

what we need is for OP to clarify this statement of his in his original post.

[Lithurge]

Originally posted by no154370:

the problem lies here is this

1) OP mention in his original post, he bought a game on his playstation using the same credit card.

there are 2 possibilities when he stated it

i) he enter the credit card info correctly when he went to buy a game on his playstation

ii) the credit card info is already stored on his playstation account

what we need is for OP to clarify this statement of his in his original post.

Why?

It's entirely possible for a card to be declined on one site and accepted on another even when the info is entered correctly on both sites. In the example of abnormal pattern I gave that could be because they've regularly used it to buy items through the Playstation store so it's a recognised part of their pattern. But they haven't used it to buy from Steam so it's not recognised.

[Lithurge]

Originally posted by NickGer:

I never got a notification on my mobile about the purchase or anything so its kinda weird

Does your card provider use notifications? As I said some are moving to do it, but it doesn't necessarily mean your is.

[no154370]

Originally posted by Lithurge:

Originally posted by no154370:

the problem lies here is this

1) OP mention in his original post, he bought a game on his playstation using the same credit card.

there are 2 possibilities when he stated it

i) he enter the credit card info correctly when he went to buy a game on his playstation

ii) the credit card info is already stored on his playstation account

what we need is for OP to clarify this statement of his in his original post.

Why?

It's entirely possible for a card to be declined on one site and accepted on another even when the info is entered correctly on both sites. In the example of abnormal pattern I gave that could be because they've regularly used it to buy items through the Playstation store so it's a recognised part of their pattern. But they haven't used it to buy from Steam so it's not recognised.

it is entirely impossible for the credit card to be declined on one gaming platform and accepted at a gaming console.

kindly provide concrete evidence to backup your claims before saying something that isn't possible at all.

[crunchyfrog]

If you get the "card declined" error this is NEVER any issue with the vendor. So contacting them is useless as they can't tell anything.

You ALWAYS contact your bank/payment provider when this happens. It demonstrates either an error with your balance, or your card itself. And only they can tell you.

It might be there's some activation needed before you can use it online so be sure to check everything and tell them what you intend to use the card for.

[crunchyfrog]

Originally posted by Lithurge:

Originally posted by no154370:

the problem lies here is this

1) OP mention in his original post, he bought a game on his playstation using the same credit card.

there are 2 possibilities when he stated it

i) he enter the credit card info correctly when he went to buy a game on his playstation

ii) the credit card info is already stored on his playstation account

what we need is for OP to clarify this statement of his in his original post.

Why?

It's entirely possible for a card to be declined on one site and accepted on another even when the info is entered correctly on both sites. In the example of abnormal pattern I gave that could be because they've regularly used it to buy items through the Playstation store so it's a recognised part of their pattern. But they haven't used it to buy from Steam so it's not recognised.

No not with that message.

It is entirely possible to have a "there has been some sort of error" message on one platform but not another, but NOT the card declined as that's something that is driven by what's going on at source - whether the card isn't valid or there aren't funds.