This account appears to have been used for fraudulent activity. Steam Support has flagged your account as potentially having been used for fraudulent activities. Please contact Steam Support so that we can assist you. Contact Steam Support This accoun

[OH LAWD HE COMIN]

hey this is anay here and i wanted to let you know that i have contacted support but they haven't reverted back, its been 13 hours since and i'm getting worried as i've spent like $800 on this steam account, so long story short i was at my cousins house and he decided to buy me steam credit and even the purchases that were made by me were reverted can someone help me im scared ♥♥♥♥♥♥♥♥ rn i've had 2 mental breakdown episodes already, i provided them with last 4 digits of the card and name of the cardholder and explained the story to them but they still haven't reverted back, its been 13 hours

[ReBoot]

Patience is a virtue.

That, and your 800$ are safe. Worst case, your account will get booted out of the store. But not out of your library. I know that Zuckerberg does such things with Oculus (violate Facebook community guidelines & you'll lose all your Oculus purchases) but Valve ain't immoral so even if there has been a fraud and your account gets booted out of the store, the library remains.

However, that "purchases were reverted" part is most likely the key. Were they reverted by you? If not, call your bank and tell them to unrevert the transactions.

[OH LAWD HE COMIN]

alright bro i'm gonna contact my cousin to tell him to contact the bank thank you so much <3

[Zekiran]

Yeah any chargebacks that were made, that take money out of Steam's system and 'back' into any bank account - that's fraud. Purchases were made, so taking the money back means Steam is being made to pay multiple fees already.

They'll have to give the money to steam.

Also, "the name of the card holder"...

That needs to be either you, or this cousin with the bank account associated. Not their parent, not your parent, or some guy on the street. That reeks of 'I used dad's card oops'.

[muckymucks]

13 hours is amateur hour. Steam Support is awful even in the best of times. Give them a couple of DAYS to get back to you.

[OH LAWD HE COMIN]

Originally posted by Zekiran:

Yeah any chargebacks that were made, that take money out of Steam's system and 'back' into any bank account - that's fraud. Purchases were made, so taking the money back means Steam is being made to pay multiple fees already.

They'll have to give the money to steam.

Also, "the name of the card holder"...

That needs to be either you, or this cousin with the bank account associated. Not their parent, not your parent, or some guy on the street. That reeks of 'I used dad's card oops'.

yeah it was my cousin because he has his own card and i do not

[OH LAWD HE COMIN]

Originally posted by muckymucks:

13 hours is amateur hour. Steam Support is awful even in the best of times. Give them a couple of DAYS to get back to you.

alright bro thank you

[ReBoot]

Originally posted by DABABY:

Originally posted by Zekiran:

Yeah any chargebacks that were made, that take money out of Steam's system and 'back' into any bank account - that's fraud. Purchases were made, so taking the money back means Steam is being made to pay multiple fees already.

They'll have to give the money to steam.

Also, "the name of the card holder"...

That needs to be either you, or this cousin with the bank account associated. Not their parent, not your parent, or some guy on the street. That reeks of 'I used dad's card oops'.

yeah it was my cousin because he has his own card and i do not

Did your cousin issue a chargeback, by any chance? Or was it genuinely the bank itself which falsely detected credit card fraud?

[OH LAWD HE COMIN]

Originally posted by ReBoot:

Originally posted by DABABY:

yeah it was my cousin because he has his own card and i do not

Did your cousin issue a chargeback, by any chance? Or was it genuinely the bank itself which falsely detected credit card fraud?

he hasn't requested any refund i think his debit balance wasnt enough

[J4MESOX4D]

The fraudulent activity detectors can be quite sensitive on Steam so if you use a card that isn't yours and there is a mismatch in terms of your details and the card, the alert can be triggered but thankfully it's usually cleared up in the first response instance by Support. If this is the case then it's best to stick with your own payment methods or only receive gifted funds that have been cleared either through an external retail purchase or through a digital gift card.

[wuddih]

your issue takes time and multiple people to look into even if just one person answers in your ticket. not everyone at Steam support has access to financial information.
and Steam is quite early on the shutdown trigger for possible fraud.

you can still play your owned games in the meantime, relax and give Steam support any possible information(jus not passwords or full credit card numbers) to help you. explain your situation and everything will be fine.
they are not as bad or slow as some haters make them sound.

[OH LAWD HE COMIN]

hey everyone steam has contacted me and i had used over 4-6 cards in my lifetime and half were discontinued because my dad lost the cards and i have no idea what to do now i have explained them the whole situation and have provided details for the ID and every other detail needed just not the last 4 digits of all the cards, please do let me know what happens if they do not accept these

[Zekiran]

They aren't YOUR cards.

So, yeah, that's 100% fraud.

If it's not in your name, the name of the account holder, dude, you have been stealing from someone else in the eyes of the law...

Maybe they'll understand, but... dude. If you didn't have the bank account under your name and the card in your name, that's *literally* theft.

[OH LAWD HE COMIN]

Originally posted by Zekiran:

They aren't YOUR cards.

So, yeah, that's 100% fraud.

If it's not in your name, the name of the account holder, dude, you have been stealing from someone else in the eyes of the law...

Maybe they'll understand, but... dude. If you didn't have the bank account under your name and the card in your name, that's *literally* theft.

any idea what will happen now?

[Cathulhu]

Anything from "we will unsuspend the account but no longer accept that payment method anymore" up to "the account was used for fraudulent means and is permanently suspended with no appeal".

[ReBoot]

Have you reversed the chargeback/all chargebacks? Was the problem a chargeback in the first place?