external hard drive causes usb devices to disconnect and reconnect when installing on steam

[steve1x]

i need help when i install my game on steam on my external hard drive it disconnects all my usb devices and i have been trying to fix this for a day now.

[Iceira]

It aient a steam problem if you have a pc issue or cable or harddisk issue even USB driver issue, or worse a defect port ( wrong usb port support 1 2 or 3 or 3,+)

ps.
this is why steam dont recommend any external device.
im sure you did not want such reply, but you need to figure out where is the issue.

[Cathulhu]

Nothing to do with Steam if you have an unstable external HDD or internal USB controller.

[steve1x]

Originally posted by |<- Iceira ->|:

It aient a steam problem if you have a pc issue or cable or harddisk issue even USB driver issue, or worse a defect port

ps.
this is why steam dont recommend any external device.
im sure you did not want such reply, but you need to figure out where is the issue.

thats the thing i cant find what the issue is

[Iceira]

Originally posted by steve1x:

Originally posted by |<- Iceira ->|:

It aient a steam problem if you have a pc issue or cable or harddisk issue even USB driver issue, or worse a defect port

ps.
this is why steam dont recommend any external device.
im sure you did not want such reply, but you need to figure out where is the issue.

thats the thing i cant find what the issue is

hmm spare pc or friends pc might help to narrow it down.

[steve1x]

i have just tried plugging the external hard drive cable into another usb port and when i am downloading games it doesnt seem to disconnect my usb devices

[wuddih]

i recommend a more tech sophisticated place to ask, like linus tech tips forum.

[steve1x]

the only annoying thing about it was that when i tried to play one of my games when i didnt know about this problem it happened so it said i had to reinstall the game

[Iceira]

Originally posted by steve1x:

i have just tried plugging the external hard drive cable into another usb port and when i am downloading games it doesnt seem to disconnect my usb devices

so own pc or cable even. atleast you proof it device do work , this still dont ruleout all the other point made at post, Main pc might need check for all Driver and BIOS update, again not a steam issue , and you just proof it then it work on other pc. assume cable is not a bend issue or damage.

but you are on the right path in faulthy finding.
do note transfer speed in top of this, dont have new game title that might need faster speed then usb2.0

do note i have even games on usb2.0 device so it is possible. but not recommended

[steve1x]

Originally posted by |<- Iceira ->|:

Originally posted by steve1x:

i have just tried plugging the external hard drive cable into another usb port and when i am downloading games it doesnt seem to disconnect my usb devices

so own pc or cable even. atleast you proof it device do work , this still dont ruleout all the other point made at post, Main pc might need check for all Driver and BIOS update, again not a steam issue , and you just proof it then it work on other pc. assume cable is not a bend issue or damage.

but you are on the right path in faulthy finding.

yes i thought it was a steam problem because it only happened when i installed games on steam but it could be the external hard drive problem

[Iceira]

Originally posted by steve1x:

Originally posted by |<- Iceira ->|:

so own pc or cable even. atleast you proof it device do work , this still dont ruleout all the other point made at post, Main pc might need check for all Driver and BIOS update, again not a steam issue , and you just proof it then it work on other pc. assume cable is not a bend issue or damage.

but you are on the right path in faulthy finding.

yes i thought it was a steam problem because it only happened when i installed games on steam but it could be the external hard drive problem

there is tweak install on local first then move content to it, but i cant say that will work
and do know the diffrence in usb2.0 and 3.0 speed can be the issue with install and start of games.

but not recommended by steam

we dont work for steam but as gamers we do many things not so simple to explan and as you said failed install, cant say what thats about then i can install some games to it.

are you on Full perfrormance on that Laptop ( i assume it is )
another ague or debat things here at forum ( depned on how stong your laptop is, but again wont be a problem with a usb3.0 device, ( sorry if this is tech crap you dont need , but with no spec or idea what you have and what you support this is still your problem for not tell that.

[Iceira]

other idea dont have unit attached to a hub, even that can be a issue with other usb unit in the external hub.

[steve1x]

now my external drive is not showing up as a drive after i put it in another usb port

[Iceira]

thats not the cause , its you main pc, all from USB Driver ot even the port issue, most here will agree on that, reboot pc and see if that help.

[steve1x]

ok now im getting a fatal device hardware issue with my external hard drive i dont know what is going on

[Iceira]

atleast you get it now, better then before , with odd failing and not knowing.

Check Brand pc support page or if custom build pc then its that Brand mortherboard support page, check drivers and BIOS, and if you dont know how, get a IT-tech person that can. or friend that might can.