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It possible Theblaze has unfortunately had this happen to them or has seen other threads (of the millions there are pertaining to that nightmare, hacker heaven, of a game where people have been taken advantage of or had their account hijacked or items stolen or got scammed) and Valve is probably very busy with supporting instances of theft, accounts getting hijacked, trade and other items stolen, scams, game cheats, etc etc etc etc etc etc in CS:GO alone they may give some leniency with some policies. Keyword = may.
There's a chance that if you contact official support they'll return the stolen items the same way they override refund requests that were denied by the automated system.
Counter Strike has been hacker heaven since it was released. These kinds of things happen to people who play that game constantly. It's why I avoid that game like a plague because it is a plague of many things everyone should avoid.
You won't get hacked because you play CS:GO, that's not how it works.
Also, it is not the same as a refund, items are no longer restored because they get duplicated and can ruin the economies in certain games or strongly influence prices of the items in question. The hacker may also have traded it on to someone innocent. This is all mentioned in the link in post #1.
I never said a hijacked account is the same as requesting a refund. That's absurdly ridiculous!
All I said was there is a chance official support will help despite written policies. They override policies to help users often.
Simply playing the game will not compromise your account.
Giving away your login credentials including Steamguard code does.
Stop spreading misinformation.
This is 100% incorrect, please do not spread misinformation on the forums. You can see the policy here: https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003
Steam does not restore lost items anymore for several reasons:
1 (and possibly most important): It is not possible to "return" the original item, since by the time Valve gets the report it has already changed hands so many times, it would now be in the hands of a likely legitimate user. Returning the item would mean reverting a large number of trades, possibly opening things up for abuse and scams. Additionally, legitimate users will be upset when their trades get reverted.
2: Because of the above, Valve always had to instead duplicate stolen items to restore them to the original account. This causes havoc on the community economy and directly devalues the item for everyone because now there are more of them. Multiply this by how many items get stolen every day and you start to see it adding up.
3: To deal with this issue, Valve added a crap-ton of security features, including trade holds, the mobile authenticator, the self-locking tool, and more. I would like to remind everyone that before these features were added, there was a massive outcry from the community for Valve to do something. And so they did. Lots of people have forgotten that the community didn't just ask for these features, they outright demanded them. People still complain about these features when they are mildly inconvenient, and then also complain that Valve doesn't do enough mildly inconvenient security features when they don't pay attention and grant someone else access to their account.
4: By the way, account security and security of your items have always been your responsibility, not Valves. It is not possible for your account to be "hacked". It gets hijacked when you are lax with your account security and give access to someone else, usually through a phishing site that promises free items if only you log in through steam in this website that is totally not a fake login page.
Based on your logic=
You can also get hacked by using and participating in Steam. it happens daily to people who play games on Steam
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)
Most common reason people get accounts hijack for any service really are as followed.
- Sharing account infomation with others. <--- Very common with impersonators, pretending to be Steam admin / support.
- Logging in on phishing sites. <--- Very common with skin gambling sites.
- Downloading / Installing Virus / Keylogger on your system.
- Using public devices that has keyloggers, such as cyber cafe, school computers, and etc...
- Storing your login credentials on a unsecured service that others has access to view.
- Using same login credentials for all your things, or using same login credentials on another service that had a data leak. Yes it does matter because even if it not related to Steam, if using same login credentials, hijackers will try to use those credentials to see what services you use with those credentials. https://haveibeenpwned.com/
https://www.youtube.com/watch?v=9TRR6lHviQc
@Jack Schitt please don't spread misinformation.
It is also surely a fact that Valve's technical support gives a lot of leniency to their policies often. Refund requests are an example.
It's not going to destroy anyone's world if dannyvgd were to contact support and see what happens.
The worst that will happen is they'll stick to the policy. Their policies are in place, it seems, mostly to prevent abuse. They don't always follow written policies if you contact and speak to them. They're very lenient where they can be and generally care about the users that support them and try to do the human thing for people asking for help.
Playing the game does not cause it but giving out your account credentials to other people or sites or download malware.
However, the item restoration policy is clear, and makes no mention of exceptions.
They once did a one time restoration of items, but that ended a while back.
2. People that getting their account hijacked are as listed above what I posted in post #9 for most common reasons.
3. No one said OP can't contact support, we're telling OP his items will not return to save him a trip from being told from support themselves the same thing they tell every single person since this policy was place.
4. The refund which The Giving One explain nicely is true, support may make exceptions, but they're not to be expected, or used to demo games, as Steam support has the right to denied, or worse case blacklist the account from all future refunds due to abuse of refunds.
Imagine if one, single user went to support over lost items, and then the support person totally restored their inventory to the way it was before the hijack or scam, and then they came here, afterwards, and posted a copy and paste of the support ticket conversation where the support person said "here you go, have your items back".
Just what do you think would happen next ?
It would be a literal nightmare, as everyone would quickly find out about that, and then spam support, now wanting their items back also, from long ago or yesterday even, and it would never end from there.
And that is exactly what would happen, too. And we all know how many "I want my items back" threads we have seen here.
Also, not sure it was mentioned, but people can easily fake "item loss" and try to scam Valve over this. They once even tried, back when items were restored. Just move the items, fake an account hijack, ask support to restore them, and now there are two sets of items.
Sorry, but this is one policy that just should not have exceptions.
Would you also be arguing that Valve makes exceptions when people use cheats and does not, in fact, ban people when they are caught? Would you argue that they make exceptions when someone can not provide proof of account ownership and will just turn over an account to someone with no backing? Would you argue that they can/would remove trade cooldowns? If not, why not? It's the same logic you're using here.
Your argument is that because a totally different, unrelated policy (refunds) has a specific mention that support can and will make exceptions at their discretion, it should therefore be taken as evidence that they will make exceptions in other, unrelated policies which do not list that exceptions may be made (such as item restoration, VAC bans, account recovery, and trade cooldowns).
You have been corrected several times by several people, and at this point are just flatly spreading misinformation that is based on an absurd assumption and premise.