REFUND A STEAM KEY :: Help and Tips

gwait Sep 15, 2017 @ 8:08am

No.

#1

Dionysus 🐭 Sep 15, 2017 @ 8:08am

No, not from Steam. You will have to contact the place of purchase.

#2

Baum Sep 15, 2017 @ 8:09am

Possibly over the site you have purchased it from, but not over Steam

#3

gwait Sep 15, 2017 @ 8:12am

Originally posted by Baum:
Possibly over the site you have purchased it from, but not over Steam

...implying you haven't actually activated the key yet.

Last edited by gwait; Sep 15, 2017 @ 8:13am

#4

bLanK Sep 15, 2017 @ 8:12am

Thx

#5

Dionysus 🐭 Sep 15, 2017 @ 9:32am

Originally posted by gwait:
Originally posted by Baum:
Possibly over the site you have purchased it from, but not over Steam

...implying you haven't actually activated the key yet.

Some sites do refund Steam keys that you have activated. Humble does.

#6

Spawn of Totoro Sep 15, 2017 @ 9:36am

Originally posted by aaronth07:
Originally posted by gwait:

...implying you haven't actually activated the key yet.
Some sites do refund Steam keys that you have activated. Humble does.

https://support.humblebundle.com/hc/en-us/articles/203662804-Can-I-have-a-refund-for-my-purchase-

No, they don't.

"However, do note that games which have been played or keys which have been revealed/redeemed are likely ineligible for a refund, as are Humble Monthly bundles."

An authorized 3rd party seller can not revoke a key, so they do not offer refunds on game keys.

Last edited by Spawn of Totoro; Sep 15, 2017 @ 9:38am

#7

Dionysus 🐭 Sep 15, 2017 @ 9:41am

Originally posted by Spawn of Totoro:
Originally posted by aaronth07:
Some sites do refund Steam keys that you have activated. Humble does.

https://support.humblebundle.com/hc/en-us/articles/203662804-Can-I-have-a-refund-for-my-purchase-

No, they don't.

"However, do note that games which have been played or keys which have been revealed/redeemed are likely ineligible for a refund, as are Humble Monthly bundles."

An authorized 3rd party seller can not revoke a key, so they do not offer refunds on game keys.

Well I know I have gotten refunds for multiple games I have redeemed and played. They must have changed it in the past 6 months.

#8

Spawn of Totoro Sep 15, 2017 @ 9:44am

Originally posted by aaronth07:
Well I know I have gotten refunds for multiple games I have redeemed and played. They must have changed it in the past 6 months.

As they have never been able to revoke keys, that is unlikely. It may have been for a key you did not reveal, as per the support article. I've used HB since the begining and that policy has always been there in reguards to no refund of keys.

Otherwise people would have simply scammed them for the keys, then requested a refund.

Last edited by Spawn of Totoro; Sep 15, 2017 @ 9:45am

#9

Muppet among Puppets Sep 15, 2017 @ 9:47am

If they sell you something, and after activation it shows something not described, you have a valid complaint.
They refunded and removed the key from steam.

Last edited by Muppet among Puppets; Sep 15, 2017 @ 9:47am

#10

Dionysus 🐭 Sep 15, 2017 @ 2:35pm

Originally posted by Spawn of Totoro:
Originally posted by aaronth07:
Well I know I have gotten refunds for multiple games I have redeemed and played. They must have changed it in the past 6 months.

As they have never been able to revoke keys, that is unlikely. It may have been for a key you did not reveal, as per the support article. I've used HB since the begining and that policy has always been there in reguards to no refund of keys.

Otherwise people would have simply scammed them for the keys, then requested a refund.

No, it was for a key that I redeemed on Steam and played. They gave me a full refund and a day later the game was removed from my Steam account.

#11

shiel Sep 15, 2017 @ 2:38pm

Originally posted by aaronth07:
Originally posted by Spawn of Totoro:

As they have never been able to revoke keys, that is unlikely. It may have been for a key you did not reveal, as per the support article. I've used HB since the begining and that policy has always been there in reguards to no refund of keys.

Otherwise people would have simply scammed them for the keys, then requested a refund.
No, it was for a key that I redeemed on Steam and played. They gave me a full refund and a day later the game was removed from my Steam account.

How did you obtain the refund? Through your bank or through HB?

#12

Satoru Sep 15, 2017 @ 2:45pm

Refer to that other place you got the game from for a refund

#13

Teksura Sep 15, 2017 @ 2:58pm

Originally posted by Spawn of Totoro:
Originally posted by aaronth07:
Well I know I have gotten refunds for multiple games I have redeemed and played. They must have changed it in the past 6 months.

As they have never been able to revoke keys, that is unlikely. It may have been for a key you did not reveal, as per the support article. I've used HB since the begining and that policy has always been there in reguards to no refund of keys.

Otherwise people would have simply scammed them for the keys, then requested a refund.

I've actually got an email chain from 2013 between myself and Thomas Glenn (Humble Support Ninja) about the issue with Cellar Door Games selling preorders through Humble via false advertising (They promised a mac/linux version on release date, and then refused to deliver that for several months. During which time they instead focused on adding more features to the windows version, literally saying they were ignoring it to make sure their Mac/Linux pre-orders got the best possible experience). Needless to say, I felt pretty screwed over since I only preordered it because Cellar Door Games had promised the mac version upon release, and then changed their webpage the day of the release to say it would come "later". After 3 months and the only word from Cellar Door games being "We're not working on the cross platform support right now because it was coded from the start to not have that in mind even though we promised it, but here we're putting it on sale at a price lower than what Mac/Linux users paid for their preorder" I got mad.

Thomas seemed fully willing to do a full refund for me but also noted that they did not have the ability to actually remove the key. I didn't think that seemed right (or fair), so I instead offered the idea of a partial refund (to basically price match the new sale price) since then that at least addresses the whole issue of having been screwed by false advertising to pay a higher price for the game they said I could play on day 1. At least with the partial refund, it'd be as though they were more up front and honest about it and given the information that would have made me choose to wait until the Mac version came out.

Now, this was a pretty extreme case and I did decline the full refund and instead opted to take a partial refund instead since the key couldn't be removed. So you're right. It takes an unlikely case for Humble to issue a refund.

That said, I've also seen other third party stores who outright ignore their own refund policy *cough*Gamersgate*cough* and deny it even when I qualify (Wasn't a Steam game at all, wasn't downloaded, was within their "no questions asked" return period. Still denied with no reason given). So it's something that depends on where you got it and why you want a refund.

Last edited by Teksura; Sep 15, 2017 @ 3:01pm

#14

Dionysus 🐭 Sep 15, 2017 @ 3:41pm

Originally posted by shiel:
Originally posted by aaronth07:
No, it was for a key that I redeemed on Steam and played. They gave me a full refund and a day later the game was removed from my Steam account.
How did you obtain the refund? Through your bank or through HB?

I contacted Humble about it. They're the ones who refunded it, not my bank. It did get transfered back to my bank account.

#15

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