Wont refund my game because of hours from free weekend

[Dollop]

I played ARMA 3 last year during a free weekend, left the game running, and racked up 11 hours. A few weeks ago I bought it on sale and didn't have time to play it and when I did, i didn't enjoy it at all. I now try to refund it and I can't because of those 11 free weekend hours last year. How can I contact a real person to help me with this?

[Jack Schitt]

The refund system automatically denies a refund request if a game has run on your account for 2 hours or more. It's automated. There's a chance that if you submit a support ticket they'll still approve the refund. Submit a support ticket, choose one of the support options that eventually allows you to manually type a message that produces a human reply.

[Silicon Vampire]

You don’t

Free weekend time counts

(Well, you can try but don’t get your hopes up)

[Dollop]

I'll submit a spupport ticket, thanks.
If the free weekend time counts, that's pretty ♥♥♥♥♥♥ up tbh

[Jack Schitt]

Originally posted by Jack Schitt:

There's a chance that if you submit a support ticket they'll still approve the refund.

Not a promise, not guaranteed they will approve it.

[Dollop]

Yeah, but it's worth a shot. I'm amazed that you have to cycle through menu after menu just to even be considered getting a human response to your problem. I really didn't know you could do this until I saw your comment.

[cSg|mc-Hotsauce]

Originally posted by Doi:

I'll submit a spupport ticket, thanks.
If the free weekend time counts, that's pretty ♥♥♥♥♥♥ up tbh

You had plenty of time playing and having fun on the free weekend to get past the 2 hours. I believe that is fair.

[Jack Schitt]

Originally posted by cSg|mc-Hotsauce:

Originally posted by Doi:

I'll submit a spupport ticket, thanks.
If the free weekend time counts, that's pretty ♥♥♥♥♥♥ up tbh

You had plenty of time playing and having fun on the free weekend to get past the 2 hours. I believe that is fair.

:qr:

I agree it's fair to count free weekend time played but if a person doesn't want a game after installing it, I know we've talked about this in other similar posts, they should be entitled to get a refund. Refunds go in to our wallet which can only be spent here so it's not like they're going to lose money. It's still going to eventually spent here. I do agree there should be a time limit for refunds, just a much longer one than 2 hours.

[Spawn of Totoro]

Originally posted by Jack Schitt:

I agree it's fair to count free weekend time played but if a person doesn't want a game after installing it, I know we've talked about this in other similar posts, they should be entitled to get a refund. Refunds go in to our wallet which can only be spent here so it's not like they're going to lose money. It's still going to eventually spent here. I do agree there should be a time limit for refunds, just a much longer one than 2 hours.

Refunds can also go to the original payment method, so yes, there is a loss. A company doesn't get compensated for the flat fee part of the transactions, from their payment processor either and depending on the payment method used, may not get compensated for the % fee of the purchase either (Some Credit cards charge as much as 4% of the amount charged + the flat fee).

Greater then two hours would allow people to finish more games, then refund the game. Then the developer also losses money as well. And seeing as most 2-4 hours games are indie games, those developers won't be around long as they can't afford to refund as much as a AAA developer.

[Satoru]

You have achievements from 2015.....

[雑•Nubi]

Originally posted by Satoru:

You have achievements from 2015.....

that is from a free to try weekend he mention, but recently he bought the game and try but not happy.
try refund but the free to try time exceed the refund amount.


op can try ask.

[Jack Schitt]

Originally posted by Spawn of Totoro:

Originally posted by Jack Schitt:

I agree it's fair to count free weekend time played but if a person doesn't want a game after installing it, I know we've talked about this in other similar posts, they should be entitled to get a refund. Refunds go in to our wallet which can only be spent here so it's not like they're going to lose money. It's still going to eventually spent here. I do agree there should be a time limit for refunds, just a much longer one than 2 hours.

Refunds can also go to the original payment method, so yes, there is a loss. A company doesn't get compensated for the flat fee part of the transactions, from their payment processor either and depending on the payment method used, may not get compensated for the % fee of the purchase either (Some Credit cards charge as much as 4% of the amount charged + the flat fee).

Greater then two hours would allow people to finish more games, then refund the game. Then the developer also losses money as well. And seeing as most 2-4 hours games are indie games, those developers won't be around long as they can't afford to refund as much as a AAA developer.

I still say it needs change. True, some indie games take 2 hours or sometimes less than that to finish. For those games...all good. Less time is good for games like that to deny approving a refund. Some games are way more complex and take more than an hour to learn how to play. The X series space sims are a good example (X2:The Threat, X3:Terran Conflict). Those games take many hours of play, even days, just to figure out how to play. I'm suggesting there should be a different set of rules for those kinds of games than a general rule for all games.

I've gotten a refund or 2 in the last 4 years. I was never given any options of where the refund went. The refunded amount was put in my steam wallet. Thankfully I didn't have an issue getting the refunds I asked for approved and I didn't mind that the funds went in to my wallet but the fact is that I wasn't given a choice but to spend it here again.

I'm not saying 'Steam should approve all refunds, always.' I'm suggesting there should be options for the consumer instead of leaving them stuck with a game they don't want and out of the entire amount of money they spent with no options at all on getting any of those funds back.

I'd love to be able to trade games. I have a bunch of Call of Duty titles that aren't for me that I'd like to just plain get rid of. It would be awesome if I could also get someting out of them so the money I put into them isn't completely poof. Like get different game somehow.

Maybe allow us to sell them back for a small % of the price of it at the time we want to sell it and only allow those funds to go in to our Steam Wallet....
SOMETHING.
Instead of leaving us stuck with something we don't want.

[The Giving One]

Originally posted by Doi:

I played ARMA 3 last year during a free weekend, left the game running, and racked up 11 hours.

"Left the game running" could actually be you playing it and enjoying it during that free weekend.

Not saying you would, but people would just lie and say they "left the game running" and abuse the refund system if that was all it took as an explanation. They can only tell that your playtime is over the limit.

If the .exe was running, you were "playing" it, and there is no way to prove otherwise.

[The Giving One]

Originally posted by 雑•Nubi:

that is from a free to try weekend he mention, but recently he bought the game and try but not happy.

That is not what was said.

Originally posted by Doi:

I played ARMA 3 last year during a free weekend, left the game running, and racked up 11 hours.

OP said "last year". Last year was not 2015. Hence this reply above, that you replied to.

Originally posted by Satoru:

You have achievements from 2015.....

In other words, the story does not add up already.

[Dollop]

Originally posted by Jack Schitt:

The refund system automatically denies a refund request if a game has run on your account for 2 hours or more. It's automated. There's a chance that if you submit a support ticket they'll still approve the refund. Submit a support ticket, choose one of the support options that eventually allows you to manually type a message that produces a human reply.

This got me the refund. Thanks!

Originally posted by The Giving One:

In other words, the story does not add up already.

I only said last year because I didn't know what year exactly I played it in smh. It seemed like a year, but I guess it was more.
You don't have to look at it like a crime case, jeez. It's a $20 refund for a game, not a first-degree murder trial. Frickin' nerd

[Jack Schitt]

Good to hear it was approved!

Originally posted by Doi:

Originally posted by Jack Schitt:

The refund system automatically denies a refund request if a game has run on your account for 2 hours or more. It's automated. There's a chance that if you submit a support ticket they'll still approve the refund. Submit a support ticket, choose one of the support options that eventually allows you to manually type a message that produces a human reply.

This got me the refund. Thanks!

Great! Glad it got approved, I was pretty sure they would.