Can't send Steam Support ticket

[Silenthunder52]

Anyone else unable to send tickets to Steam Support? I have been trying for the past three days to send a support ticket for my Index but I keep getting;

"CONTACT STEAM SUPPORT

There was a problem submitting your help request to Steam Support. Please wait a few minutes and try again.

If you are attempting to add large attachments please try to submit without them and add them to your request after submitting."

[Dr.Shadowds 🐉]

So what the problem? Did you send a ticket, or not?

[Silenthunder52]

I'm trying! but the quoted message is all I get.

[Silenthunder52]

Lol, the problem is that it doesn't submit the ticket.

[wuddih]

https://help.steampowered.com/en/wizard/HelpRequests
how many tickets there?

[Silenthunder52]

Zilch

[Dr.Shadowds 🐉]

If you can't submit a ticket, then either you need to clear your cache, connection issues, or server issues.

[Silenthunder52]

I attempted to use my phone's data to hotspot, same issue.
Using a browser yields the same message.
Using my phone itself gets me a message that says "Denied (003)" I think was the number.

[Silenthunder52]

How would one clear the cache, which cache and where? Please and thank you.

[wuddih]

steam settings -> webbrowser -> delete cache.

[Silenthunder52]

Thank you! Appreciate it.

[Dr.Shadowds 🐉]

On client, top left click on "Steam" click on "settings" click on "Web broswer" Delete cache. If not working on client, just try using your broswer instead to see if that changes anything.

- Another possible thing is if you're connecting to a DNS service, if so either use a public one that good like cloud flare, 1.1.1.1 or change to default.

- Could try restarting modem, unplug it, wait 10 seconds, then plug it back in, and test again.

- If using VPN may cause problems.

- If using any anti virus, or data management software that hooks into applications, or manage incoming, or outgoing connections, may consider looking if it's causing interfere.

- Can try flushing your network, open command promt as admin, and give this a try.
netsh winsock reset
netsh int ip reset
https://m.youtube.com/watch?v=O4qOzFngjys

If not working still try these in order, then restart, and test.
ipconfig /release
ipconfig /flushdns
ipconfig /renew

[Silenthunder52]

I'll give those a go, and if any of them work I'll post back here.

[SketchParker]

Same for me, support is currently down it seems.

There was a downtime reported, this is likely server side as things aren't stable in the platform right now. I was charged for a game that didn't get deposited to my account, so purchases are also affected. Too bad I can't file a support request via their support ticket system...

[Dr.Shadowds 🐉]

I should've probably pointed this before Tuesday is maintenance day. So server can go down randomly, or things may not function for period of time.

[Silenthunder52]

Ok, so I was able to send a support ticket by connecting my computer to my phone's data.

Unplugging the ethernet cable, disconnecting from the WiFi then restarting the router seemed to have resolved the issue as I was able to send a support ticket via my home internet again.