HAD £200 WORTH OF SKINS GONE

[Blxnt]

Right so for the past few days I've contacted steam support on multiple occasions to say that i believe my account has been hacked they replied saying that my items are safe and can't be traded i come on today and i see that I've lost over £200 worth of cs skins anything i can do

[ReBoot]

Originally posted by Communist Stig:

Right so for the past few days I've contacted steam support on multiple occasions to say that i believe my account has been hacked they replied saying that my items are safe and can't be traded i come on today and i see that I've lost over £200 worth of cs skins anything i can do

You can find out WTF happened, what went wrong and preventing it from happening in future. I suggest you check your trading history. Do you use Steam guard over email or mobile app?

[nullable]

Secure you're account... I mean what else would you do? At worst it sounds like you should have done that days ago... it's not like you need Steam support's permission to do that.

[Roday]

tradeit.gg loot.farm

This happened

[wuddih]

https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003
aka "you do not get items back"

[J4MESOX4D]

Originally posted by Communist Stig:

Right so for the past few days I've contacted steam support on multiple occasions to say that i believe my account has been hacked they replied saying that my items are safe and can't be traded i come on today and i see that I've lost over £200 worth of cs skins anything i can do

If you believed you were 'hacked' then why wouldn't you secure your account then? Your items were safe but Steam Support weren't to know that you entered your credentials into a phishing site.

This is what happens when you use scam sites - you get scammed. I still can't get my head around why you contacted support instead of securing your account - that's like me leaving my front door wide open and then going to the police station saying I think I might be getting burgled right now.

[Blxnt]

So I found the trades in my history and they've all gone to some LOOTFARM bots then to an account that doesn't have their profile properly setup

[Blxnt]

the only thing i can do is lock my account as they've managed to change my email and phone number

[Blxnt]

I have also not used any sites or whatever to purchase my skins

[ReBoot]

Originally posted by Communist Stig:

So I found the trades in my history and they've all gone to some LOOTFARM bots then to an account that doesn't have their profile properly setup

Are you using Steam guard over email or mobile app? Anyway, you most likely gave access to your account to a phishing site.

[Blxnt]

Originally posted by ReBoot:

Originally posted by Communist Stig:

So I found the trades in my history and they've all gone to some LOOTFARM bots then to an account that doesn't have their profile properly setup

Are you using Steam guard over email or mobile app?

I was using the app but i was signed out of it and the number and email has changed. I keep trying to change it back but when you go to verify your password it just keeps saying an error occur

[ReBoot]

Originally posted by Communist Stig:

Originally posted by ReBoot:

Are you using Steam guard over email or mobile app?

I was using the app but i was signed out of it and the number and email has changed. I keep trying to change it back but when you go to verify your password it just keeps saying an error occur

What do you mean by "verify password"?

[Blxnt]

Originally posted by ReBoot:

Originally posted by Communist Stig:

I was using the app but i was signed out of it and the number and email has changed. I keep trying to change it back but when you go to verify your password it just keeps saying an error occur

What do you mean by "verify password"?

so where the email and phone number has been changed i can't use the number or email to change my account details it asks for my password I put it in and it keeps saying there is an error try again later I've been trying to change it for two days and it still says the same thing

[J4MESOX4D]

Originally posted by Communist Stig:

I have also not used any sites or whatever to purchase my skins

That doesn't matter - you've used two sites which are linked to phishing that are able to capture your credentials, log these into a real client and then take control of your account and API key used to control trades without your knowledge.

If they went to a bot from that site you've been using then they are the ones that scammed you.

[Niceman]

Originally posted by J4MESOX4D:

Originally posted by Communist Stig:

I have also not used any sites or whatever to purchase my skins

That doesn't matter - you've used two sites which are linked to phishing that are able to capture your credentials

These are legitimate trade services used by thousands of users.

Communist Stig's phone was hacked and steam keys stolen from Steam mobile application. This can be made very easy if you have access to the phone. Unfortunately, this is a new hack method used very often now.

[Cathulhu]

Nonsense. People give their SteamGuard codes away. Phones aren't hacked. Steam scammers aren't that sophisticated.