All Discussions > Steam Forums > Help and Tips > Topic Details
PotatoBroski Mar 27, 2020 @ 2:34pm
Responding to Steam Support
I recently asked for a refund and Steam Support asked me to respond to the ticket to see whether I want to proceed with the refund or not. The problem is, the only buttons are the ones that ask if my problem got solved. How do I respond to the Steam ticket?
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Originally posted by Dr.Shadowds 🐉:
There should be a button "Update my help request" / "No, I need more help" then type in the text box area.

If the ticket is closed, then you need to open a new ticket, depending on your question's, may result on what answers you will get from them.
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Showing 1-6 of 6 comments
Dr.Shadowds 🐉 Mar 27, 2020 @ 2:42pm 
Type in the text box area?
#1
PotatoBroski Mar 27, 2020 @ 2:45pm 
Originally posted by Dr.Shadowds 🐉:
Type in the text box area?
Or lack thereof??
#2
wuddih Mar 27, 2020 @ 2:51pm 
you click no and that you still need help.
#3
PotatoBroski Mar 27, 2020 @ 2:52pm 
Originally posted by wuddih:
you click no and that you still need help.
But it’s telling me that I need to respond to the ticket but there isn’t a text box.
#4
The author of this thread has indicated that this post answers the original topic.
Dr.Shadowds 🐉 Mar 27, 2020 @ 2:55pm 
There should be a button "Update my help request" / "No, I need more help" then type in the text box area.

If the ticket is closed, then you need to open a new ticket, depending on your question's, may result on what answers you will get from them.
#5
PotatoBroski Mar 27, 2020 @ 3:03pm 
Originally posted by Dr.Shadowds 🐉:
There should be a button "Update my help request" / "No, I need more help" then type in the text box area.

If the ticket is closed, then you need to open a new ticket, depending on your question's, may result on what answers you will get from them.
I didn’t even notice that, thanks!
#6
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Mar 27, 2020 @ 2:34pm
Posts: 6
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