Selvator Nov 21, 2016 @ 1:28pm
Steam support response time
I was wondering if anyone knows the average response time for Steam/Valve for a ticket.

Now I need their help to add ESO to my account and I created a ticket.
Last time I contacted them was over 2 years I think and a reply took 2 weeks....
I am kinda wondering if that has been improved somewhat...
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Showing 1-7 of 7 comments
Black Blade Nov 21, 2016 @ 4:00pm 
No better way to know then try :D:
The Giving One Nov 21, 2016 @ 5:01pm 
Originally posted by Selvator:
I was wondering if anyone knows the average response time for Steam/Valve for a ticket.
Easily researched by using the search here....

"How long Steam support" (the most asked question in the history of mankind)

http://steamcommunity.com/discussions/forum/search/?gidforum=882959061466924237&include_deleted=1&q=%22how+long+Steam+support%22
Selvator Nov 21, 2016 @ 7:05pm 
Originally posted by The Giving One:
Originally posted by Selvator:
I was wondering if anyone knows the average response time for Steam/Valve for a ticket.
Easily researched by using the search here....

"How long Steam support" (the most asked question in the history of mankind)

http://steamcommunity.com/discussions/forum/search/?gidforum=882959061466924237&include_deleted=1&q=%22how+long+Steam+support%22

Yes well those are not really posts from the last couple of months.
Thanks for the reply anyway, I am going to wait and see how long it takes.
I will respond here so others know what to expect in the future for average response time :)
The Giving One Nov 21, 2016 @ 7:10pm 
Originally posted by Selvator:

Yes well those are not really posts from the last couple of months.
Thanks for the reply anyway, I am going to wait and see how long it takes.
I will respond here so others know what to expect in the future for average response time :)
You can filter them by "time" now, seen in the window selectable in the top right of the search result.

EDIT...and you can also try different search terms than I used. ;)
Last edited by The Giving One; Nov 21, 2016 @ 7:12pm
Selvator Nov 21, 2016 @ 7:30pm 
Originally posted by The Giving One:
Originally posted by Selvator:

Yes well those are not really posts from the last couple of months.
Thanks for the reply anyway, I am going to wait and see how long it takes.
I will respond here so others know what to expect in the future for average response time :)
You can filter them by "time" now, seen in the window selectable in the top right of the search result.

EDIT...and you can also try different search terms than I used. ;)

Right you are, now I see there are replies more recently then at least half a year ago :P
Well I will just patiently await for a response then, thanks again.
Dracon Nov 21, 2016 @ 8:11pm 
They did respond to my request after 1 day.
deepskyspy Nov 21, 2016 @ 8:20pm 
3-5 business days, but it can be longer if the ticket volume is high -- creating additional tickets will not bump any other tickets to the front of the line.
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Date Posted: Nov 21, 2016 @ 1:28pm
Posts: 7