Aultema Mar 6, 2019 @ 2:22am
Steam & Steam Games make my computer lag/freeze
Okay so not sure what is going on here but whenever I go into steam, it lags before anything works (Im pretty sure its like that for everyone), but whenever I launch any kind of steam game, for some reason it lags really hard (I never had this problem before, and I know it's not my graphics card because every other game works just fine except for steam games), for example, when I tried to launch ark, it got to the main menu screen, froze, and crashed. I tried launching Warthunder and before I could get into it, it caused my computer to freeze up and I had to go to task manager just to quit the game. Finally, the one game that doesn't lag within the game (CSGO) crashes like 3-4 times every time I start it up before it even works. I know that I dont have a virus because my anti-virus says I dont, and im pretty positive that my drivers are up to date. I am on windows 10.

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Showing 16-29 of 29 comments
Aultema Mar 8, 2019 @ 4:32am 
https://imgur.com/a/OVoSbUo

https://imgur.com/a/daJsZb7

https://imgur.com/a/bIaVxMJ

I couldnt get images for step 2, the amount of stuff was just endless, I couldnt copy and paste it, I could expand the page, so it would have been like 5 more extra screenshots, but let me know if you really need those as well and I'll try and send them.
The Giving One Mar 8, 2019 @ 8:51pm 
Originally posted by DrakoniX:
https://imgur.com/a/OVoSbUo

https://imgur.com/a/daJsZb7

https://imgur.com/a/bIaVxMJ

I couldnt get images for step 2, the amount of stuff was just endless, I couldnt copy and paste it, I could expand the page, so it would have been like 5 more extra screenshots, but let me know if you really need those as well and I'll try and send them.
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That's why you have issues, because the amount of stuff is endless because you have too much junk running at the same time and it is causing problems on your PC with Steam/games.

You need to submit the other screenshots that were requested, please.

No wonder you have problems. Lots of conflicting software in just these shots alone. You have two antivirus programs, or parts of one and the other that is, and that alone is surely causing you problems. They can conflict with each other for one, and be problematic in of themselves also. You can't have more than one antivirus on your computer so you need to uninstall everything except for BitDefender, if that is the one you want to keep. Restart the PC after uninstalling software.

This is why we have to ask for screenshots :

avast(with VPN)

intel security(ex mcafee)

lavasoft web companion( possible adware with VPN)

utorrent 3.5.5(with embedded adware and runs in the background on boot and a known conflict)

nahimic 2 (incompatible with some games and with possible huge memory leak)

and other MSI bloatware, too.

You have lots of problematic software installed on that computer, and uTorrent alone is clearly covered on the page I have linked to you previously.

Originally posted by The Giving One:
See this :

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289
Peer-to-Peer (P2P) Clients & File Sharing Software

P2P programs have the potential to consume a large portion of your bandwidth or other system resources if not properly configured. This can prevent connections or traffic that Steam depends on, while also interfering with resources required by games. It is not recommended to have file sharing applications active while you are using Steam.
Aultema Mar 8, 2019 @ 11:34pm 
Okay thanks, I'll get to work on getting rid of all that you mentioned right away, as well as sending screenshots from step 2, I didn't notice that all those apps were causing problems, but I dont recall installing a second anti virus, it just kinda appeared on my computer.
Aultema Mar 9, 2019 @ 9:21pm 
I also deleted Avast, utorrent, nahimic 2 etc, restarted, went back into ark and nothing changed.
The Giving One Mar 9, 2019 @ 10:12pm 
There can be more steps to take, depending on any issues those programs may have caused. And there still could be other software that you have causing issues.

First, you have to restart your computer after uninstalling software from it to apply the changes.

Next, you have to verify the game files to be sure they are intact.

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

I still see some processes in msconfig from the shots you provided that could still be an issue.

And I think you only submitted the services tab shots, and not the startup tab (Task Manager) shots that were requested.

If you want us to look further, you are going to have to resubmit the screenshots, please.
Sorry, but as you said, you just have too much installed and after each change, it's going to take a fresh look to see the changes and try to narrow down where the issue is.

Your system is capable of running the game just fine, but not if there is software causing issues with those games running.

I can't say that is the only issue, but you won't know until you eliminate them from the possibilities.
Aultema Mar 10, 2019 @ 1:00am 
Here is a screenshot of the startup tab: https://imgur.com/a/itKBvQI , I didnt want to take a second one so if I were to scroll down in the screenshot then the remaining processes would be Adobe GC Invoker Utility and Spotify. I also tried to verify integrity cache for ark and it said that 4 files failed to validate and would be reacquired (I actually did this last night before you told me to and I tested ark this morning so thats how I know that it didnt work). Oh and just a quick point out: thanks for staying with me, I know I am stretching this out due to the distance in between my responses but I thank you for your patience.
Last edited by Aultema; Mar 10, 2019 @ 1:01am
The Giving One Mar 10, 2019 @ 1:38am 
What is the AVLaunch process for there in the screenshot ? Is that a leftover of Avast ?

Sorry if it was covered previously, but are you sure you have exceptions in Windows Defender for Steam and games ?

I am personally still concerned with the services tab shots since you uninstalled some programs and so now, new screenshots would show these changes. j

You surely don't need Spotify and Wondershare to play games, right ?

These programs just run and take up resources, and sometimes can conflict with Steam and/or games and just add to your boot times when set to auto run on start of your machine.

I don't think those two specifically would be a problem, but if you don't need then, why not disable them from startup ?

The support page says that some files may fail to verify and that is normal, but sometimes files need to be reaquired if there was an issue. For example, antivirus that quarantined an .exe file for a game as a false positive.

Each and every time you uninstall something or disable something, you should verify the game files to be sure that any changes will take affect if there was an issue caused by what you disabled or uninstalled.

Also, reading back over the thread, you seem to have said you "scanned both drives and did not find anything out of the ordinary". That seems to say you scanned them for infections.

That is not what I was suggesting. I was suggesting to scan them for errors using the tools explained in my link. If I am wrong, please excuse me and ignore this here, but scanning the hard drives using disk check was what I meant.

We have not even got to the device driver updates yet, and from your previous screenshots, you don't have the latest drivers for your GPU installed.

https://imgur.com/a/daJsZb7

You have 388.13 and there are much newer ones for that GPU. This in turn may suggest that you need other drivers updated also. This may take a while to get sorted out, as there are several things that seem to need addressing.
Aultema Mar 10, 2019 @ 3:20am 
I'll uninstall spotify and disable wondershare on startup, I do in fact have exceptions on BitDefender for Steam in both of my drives, so BitDefender isnt even touching it. I also uninstalled AVlaunch and everything related to it. Also, when I scanned both drives, I did it using instructions from the link you sent, which was to scan them using disk check. Finally, how would I install new GPU drivers, im not familiar with that kind of stuff.
The Giving One Mar 10, 2019 @ 3:38am 
You can always reinstall software later, one at a time, if you find you want to use those other programs. Normally you can just disable them from startup but if you installed them for now, that's fine.

If it's a third party process not of Intel, or Nvidia, or Microsoft, or others that are necessary on your machine, it needs to be closely looked at in msconfig and made sure to not be causing issues with Steam and/or games. Don't just disable things or uninstall things without knowing what they do first.

For GPU drivers, you go to Nvidia and not do that from Windows update instead.
Originally posted by DrakoniX:
DirectX Card: NVIDIA GeForce GTX 1070
That's your GPU, the GeForce GTX 1070. So you just go here and enter that into the boxes and other relevant info :

https://www.nvidia.com/Download/index.aspx?lang=en-us

Newest ones are 419.35 as of now. I am still a bit concerned with possible software issues not yet covered, as well as other drivers that your computer might need. The idea is, if your GPU drivers were not up to date, that might mean other drivers are also.

This is what I don't like about how Windows 10 does driver updates for your computer. But run Windows update to see if any are available.

But this is where you can get them manually :

https://www.msi.com/Desktop/support/Aegis#down-driver&Win10%2064
Aultema Mar 10, 2019 @ 7:10am 
Okay I installed the drivers, could you tell me exactly what software I don't need that was shown in the previous screenshots? Aside from what you have told me to delete. Btw I tried ark after the install and nothing changed.
Last edited by Aultema; Mar 10, 2019 @ 7:11am
The Giving One Mar 10, 2019 @ 9:58am 
Originally posted by DrakoniX:
Okay I installed the drivers, could you tell me exactly what software I don't need that was shown in the previous screenshots? Aside from what you have told me to delete. Btw I tried ark after the install and nothing changed.
We may get to the point where we fine out it was not just the software that was a possible issue, or the issue. There are other things we can try to look at also, but all I know is, to suggest to you that you uninstall the ones that we have seen here before to be an issue.

There is not a list of these really, as that list would be everchanging all the time and growing and shortening all the time, too. There is just what we have seen in the past to cause issues.

Sometimes it just takes research to find out what a program or process does, and sometimes you have to use process of elimination.

It is a prebuilt computer, so there are a few things that can be the case with those that can cause an issue in gaming, software being one of them. My plan here when helping users is usually to cover software issues first, and move on to more involved steps after, if necessary.

I'm sorry friend, but for me to be able to continue with the software aspect here, you have to resubmit the screenshots. There was just too many originally, and you have uninstalled some now so we need a fresh look to be sure that everything is covered and removed.

So please take your time and resubmit JUST the msconfig shots of the services and startup tabs. Make sure you scroll down when needed and get everything in the shots, please.


EDIT.......

After some considerations, I want to add this here. This is taking a bit of effort and time for you and I want to be considerate of what the best course of action is for you here. Honestly, since there are so many issues and possibilities, it may just be easier to backup all data that you want to keep, and format the hard drive and reinstall W10 on a clean installation. Then all the drivers from MSI also afterwards, being careful what Windows Update installs or using offline mode to set it all up cleanly. We have done this here at some point for many users in the past and in their cases and threads.

We can go into that a bit if you wish and decide to do this, or I can recommend another forum for searching how to do so. It's up to you and sorry it has not helped out so far.
Last edited by The Giving One; Mar 10, 2019 @ 10:42am
Aultema Mar 11, 2019 @ 3:53am 
Im okay with the effort for the time being, I want to make sure I have weeded out all possibilities for what could be causing my steam problems before I do a full windows reinstall, so here are the screenshots: https://imgur.com/a/mw37nm0

https://imgur.com/a/xxHfvHi

https://imgur.com/a/5ckgSZA

https://imgur.com/a/1fWBi8m

https://imgur.com/a/E4fAME9

Also, would it help if I were to uninstall steam and all my steam games and then reinstall them?
The Giving One Mar 11, 2019 @ 8:44pm 
Originally posted by DrakoniX:
Also, would it help if I were to uninstall steam and all my steam games and then reinstall them?
No, because the issue is surely not with Steam, unless another program is causing that issue. So reinstalling Steam won't fix that in that case. And you can repair Steam anyway as well as verify the game files, which is pretty much as good as reinstalling the game in the first place.

Steam is working and launching your game, from what you said and described in the OP above. The issue only presents itself after this when you get lag and freezes and crashes, from what you said.

That suggests and issue with the games being in conflict with other software on your computer, almost surely.

There can be other issues, but the software you had/have is surely part of the issue, and we are trying to cover that first. As I said before, I prefer to cover software issues first when trying to help other users, and then move on to other possibilities and methods after that, when necessary.

Now, there are still some possible issues that we see :

--- Intel Security

---- BitDefender -There was a time when Steam really did not like this antivirus program. See all the processes there in the msconfig shots that are children of BitDefender ? Those can still be an issue, even if you have exceptions for Steam and Games in BitDefender.

I will say this again, and very much stress this so please excuse me. You need to make ABSOLUTELY sure that nothing whatsoever from BitDefender is messing with Steam and/or games in real time. Real-time exceptions need to be made. These antivirus programs sometimes have a "gaming mode" setting or similar and that needs to be investigated. I don't use it so I don't know.

--- I still see the AVLaunch process in your Task Manager (startup shots). We need to know what that process is for. I do see is shows as disabled, but if anything related to Avast is still installed, then we need to know. I think you can right click the process there and get further options to find out what it's for. I don't have Windows 10 so I am not sure, but we definitely need to find out what that is for.

Once you get the software issues all sorted out, we can suggest repairing Steam files, if needed, and reinstalling redist. packages for games, where needed. I am just guessing at this point, but I am thinking that all that security software that you had on the PC caused issues with first time setup of the games and/or DirectX/Redist. C++ packages when Steam tries to install them.

Verifying the game files only ensures these installers are present, but it won't reinstall them. We need to do that ourselves since they were probably blocked by all the security programs that were on that machine.
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Date Posted: Mar 6, 2019 @ 2:22am
Posts: 29