It's fair to get a refund if it's their fault?

[mirbar]

On February 15, I bought the Mafia III game ONLY when and BECAUSE it was included in the Nvidia GeforceNow platform. I have a laptop that cannot run this game independently. I played 26 hours. Today, the game's producer, 2K, has removed it from the platform and I can't play it anymore. Steam, the game seller refuses to return the money even though I can no longer use their product because of the producer's fault.
I think it's totally unfair!

[Snapjak]

No, because it's not Steam nor Valve's fault.

[cSg|mc-Hotsauce]

Początkowo opublikowane przez mirbar:

On February 15, I bought the Mafia III game ONLY when and BECAUSE it was included in the Nvidia GeforceNow platform. I have a laptop that cannot run this game independently. I played 26 hours. Today, the game's producer, 2K, has removed it from the platform and I can't play it anymore. Steam, the game seller refuses to return the money even though I can no longer use their product because of the producer's fault.
I think it's totally unfair!

It is not Valve's product or their fault. And the refund was denied rightfully so as it is waaaaaaaaay over 2 hours.

Blame Nvidia for not securing contracts for their service. That's why games are being pulled.

[mirbar]

Right, it's not their product but they sell it! They have their responsibility, they took my money! The seller always has obligations!

[cSg|mc-Hotsauce]

Początkowo opublikowane przez mirbar:

Right, it's not their product but they sell it! They have their responsibility, they took my money! The seller always has obligations!

Everything available on GeforceNOW is up to the devs/pubs of said games.

That is not a reasonable reason for a refund. The seller sold you a working game that you went to another service to play it on.

Complain to Nvidia.

[Satoru]

Początkowo opublikowane przez mirbar:

Right, it's not their product but they sell it! They have their responsibility, they took my money! The seller always has obligations!

The seller has no obligations because a service you use doesn’t support GeForce Now and your laptop doesn’t support the minimum requirements

This is like complaining about your stove not working because your supermarket doesn’t have eggs

[mirbar]

I did not ask for the refund because of my will but because of them, because they made me unable to play, changing the conditions from the moment of purchase.

[Satoru]

Początkowo opublikowane przez mirbar:

I did not ask for the refund because of my will but because of them, because they made me unable to play, changing the conditions from the moment of purchase.

Maybe you’re confused but look at your bill

GeForce Now isny run by Steam

Steam has nothing to do with GFN

Steam did not prevent you from playing the game

[cSg|mc-Hotsauce]

Początkowo opublikowane przez mirbar:

I did not ask for the refund because of my will but because of them, because they made me unable to play, changing the conditions from the moment of purchase.

Nope. No condition changed. You thought wrong.

3rd party services have nothing to do with your transaction or ability to play the game here.

Next time, don't purchase a game hoping it will always be available on GFN.

[BossGalaga]

Początkowo opublikowane przez mirbar:

On February 15, I bought the Mafia III game ONLY when and BECAUSE it was included in the Nvidia GeforceNow platform. I have a laptop that cannot run this game independently. I played 26 hours. Today, the game's producer, 2K, has removed it from the platform and I can't play it anymore. Steam, the game seller refuses to return the money even though I can no longer use their product because of the producer's fault.
I think it's totally unfair!

So you're saying that Valve owes you a refund because you bought and played a game over for well over the refund period because it won't play on your computer now? It's not Valve's responsibility to ensure that your computer can run a game. If you have a problem with this then you should take it up with Nvidia.

[mirbar]

I bought the game through the Steam seller from the 2k manufacturer just because it offered to be played on GFN. If they did not agree to offer it under these conditions I would not buy it! Now the conditions have changed. It's their fault, of course!

[cSg|mc-Hotsauce]

You should have been reading the news about games being pulled before hoping the service would have games.you want to play indefinitely.

Rockstar last year... https://www.tweaktown.com/news/67287/gta-5-yanked-nvidias-geforce-now-streaming-service/index.html

Bethesda... https://www.techradar.com/news/bethesda-has-removed-its-games-from-nvidia-geforce-now

Activision-Blizzard... https://www.techradar.com/news/geforce-now-lost-all-activision-blizzard-games-due-to-an-nvidia-blunder

Capcom and Square-Enix... https://www.nvidia.com/en-us/geforce/forums/gfn-beta-updates/20/332895/updated-games-update-12102019/

The Long Dark without game dev permission...

https://twitter.com/RaphLife/status/1234181315840229376

Nothing new.



Edit: https://www.engadget.com/amp/2020/03/06/nvidia-geforce-loses-2k-games/

Początkowo opublikowane przez mirbar:

I bought the game through the Steam seller from the 2k manufacturer just because it offered to be played on GFN. If they did not agree to offer it under these conditions I would not buy it! Now the conditions have changed. It's their fault, of course!

Where did it say it was compatible on Steam's own store page for it? It is not Valve's fault or 2k.

[wuddih]

Początkowo opublikowane przez mirbar:

I bought the game through the Steam seller from the 2k manufacturer just because it offered to be played on GFN. If they did not agree to offer it under these conditions I would not buy it! Now the conditions have changed. It's their fault, of course!

nowhere on the games Steam store page was advertised that you can play this on GeForce Now by purchasing it.

[Matt]

Submit a refund request. No need to argue, debate, or rant on a forum with other users.

[cSg|mc-Hotsauce]

He requested one already.

Początkowo opublikowane przez mirbar:

Steam, the game seller refuses to return the money even though I can no longer use their product because of the producer's fault.

[Matt]

Then why are they posting here?

OP, what is it that you need help with from the other Steam users?