Locked out of steam SOLVED

[Rae]

I have my steam on auto log. Today I had to redeem a code through the web browser, since I never type my password I took a few guesses and it locked me out of my account, fair enough. I figured I might be locked out for a bit so I left it alone. 4 hours later I still couldnt login to redeem the code. 8 hours I was able to log into steam through the app but still not through the web browser.

[Brujeira]

So, why didn't you just do a password reset?

[Rae]

I did. Still locked out. It wasn't like I tried 10 times, maybe 3 or 4.

[Matt]

What is the error message? Your account isn’t locked as far as I can tell.

[Brujeira]

Right, let's start from the top. What kind of code are you trying to redeem and why do you have to do it through a browser rather than the Steam client itself?

[Rae]

Originally posted by Brujeira:

Right, let's start from the top. What kind of code are you trying to redeem and why do you have to do it through a browser rather than the Steam client itself?

It's a monster hunter key from newegg which needs to go through nvidia. Can't do through steam client :( I tried.

[Rae]

Originally posted by Matt:

What is the error message? Your account isn’t locked as far as I can tell.

There have been too many login failures from your network in a short time period. Please wait and try again later.

I can only login through the client itself.

[Brujeira]

Originally posted by Rae:

Originally posted by Brujeira:

Right, let's start from the top. What kind of code are you trying to redeem and why do you have to do it through a browser rather than the Steam client itself?

It's a monster hunter key from newegg which needs to go through nvidia. Can't do through steam client :( I tried.

Ah, you mean a key that you got as a free gift for buying a new graphics card? Weird, I thought you had to redeem those through the GeForce Experience app now. But the redemption instructions specifically say to do it through a normal web browser?

[Rae]

Originally posted by Brujeira:

Originally posted by Rae:

It's a monster hunter key from newegg which needs to go through nvidia. Can't do through steam client :( I tried.

Ah, you mean a key that you got as a free gift for buying a new graphics card? Weird, I thought you had to redeem those through the GeForce Experience app now. But the redemption instructions specifically say to do it through a normal web browser?

Correct! the instructions are:

1. To begin the process to redeem your award, please click: https://www.nvidia.com/en-us/account/redeem

2. Please sign in to access the redemption system.

3. Paste your coupon code from your qualifying bundle purchase into the "ENTER YOUR PROMO CODE" box. Characters are case sensitive.

4. Enter the validation text into the "ENTER THE TEXT" box and click "REDEEM".

5. In the Game Redeem Page, click on the Steam button to sign-in to your Steam account page.

6. Enter your Steam username and password on the Steam account page.

7. Click "ALLOW" to redeem and activate the game on your account.

8. Click "REDEEM" to add game to your Steam account.

9. Success! You will be notified that the game has been added to your account.

10. Congratulations! Launch Steam to download your game!

[wuddih]

Originally posted by Brujeira:

But the redemption instructions specifically say to do it through a normal web browser?

would make no sense that this wouldn't work in the client. the client uses the exact same method as the still undocumented website for activating product keys, both are just other frontends.

steam client -> add a game (bottom left) -> activate a product.

o.O edit
that is 3rd party site activation, then this wont help much, then you never get to see a Steam key that you could activate yourself ... and i thought Valve disabled that since the humble debacle.

you have to change your IP then, power cycle your modem/router will mostly do that.

[Rae]

Originally posted by wuddih:

Originally posted by Brujeira:

But the redemption instructions specifically say to do it through a normal web browser?

would make no sense that this wouldn't work in the client. the client uses the exact same method as the still undocumented website for activating product keys, both are just other frontends.

steam client -> add a game (bottom left) -> activate a product.

I've done this. When I paste the code into steam it says it's invalid. I've pasted correctly :P

[Brujeira]

Originally posted by Rae:

Originally posted by Brujeira:

Ah, you mean a key that you got as a free gift for buying a new graphics card? Weird, I thought you had to redeem those through the GeForce Experience app now. But the redemption instructions specifically say to do it through a normal web browser?

Correct! the instructions are:

1. To begin the process to redeem your award, please click: https://www.nvidia.com/en-us/account/redeem

2. Please sign in to access the redemption system.

3. Paste your coupon code from your qualifying bundle purchase into the "ENTER YOUR PROMO CODE" box. Characters are case sensitive.

4. Enter the validation text into the "ENTER THE TEXT" box and click "REDEEM".

5. In the Game Redeem Page, click on the Steam button to sign-in to your Steam account page.

6. Enter your Steam username and password on the Steam account page.

7. Click "ALLOW" to redeem and activate the game on your account.

8. Click "REDEEM" to add game to your Steam account.

9. Success! You will be notified that the game has been added to your account.

10. Congratulations! Launch Steam to download your game!

Yeah, that's not how it works now... not for the latest card models at least. You should contact NVidia for clarification on how you're supposed to redeem that code - it won't get you any closer to being able to log in through a browser but at least you'll get your stuff.

[Winged One]

Originally posted by Rae:

Originally posted by Matt:

What is the error message? Your account isn’t locked as far as I can tell.

There have been too many login failures from your network in a short time period. Please wait and try again later.

I can only login through the client itself.

there is your problem, a timeout due to suspicous activity.. you just gotta wait it out, usually a day or two is the best time to wait.. the more you keep trying, the longer the timeout will become..

this is a common feature in most sites and network enviornments, it is meant to prevent brute force logins and thus protect your account.. you NEVER keep trying to guess a password if you can't remember, because it just makes you look like a brute force attempt, if you can't remember your password in 1-2 attempts go straight to the reset option (do not pass go, do not collect $200)

[wuddih]

i edited my post above.

[Brujeira]

Originally posted by wuddih:

i edited my post above.

Noted.

[Rae]

Originally posted by Brujeira:

Originally posted by Rae:

Correct! the instructions are:

1. To begin the process to redeem your award, please click: https://www.nvidia.com/en-us/account/redeem

2. Please sign in to access the redemption system.

3. Paste your coupon code from your qualifying bundle purchase into the "ENTER YOUR PROMO CODE" box. Characters are case sensitive.

4. Enter the validation text into the "ENTER THE TEXT" box and click "REDEEM".

5. In the Game Redeem Page, click on the Steam button to sign-in to your Steam account page.

6. Enter your Steam username and password on the Steam account page.

7. Click "ALLOW" to redeem and activate the game on your account.

8. Click "REDEEM" to add game to your Steam account.

9. Success! You will be notified that the game has been added to your account.

10. Congratulations! Launch Steam to download your game!

Yeah, that's not how it works now... not for the latest card models at least. You should contact NVidia for clarification on how you're supposed to redeem that code - it won't get you any closer to being able to log in through a browser but at least you'll get your stuff.

Oh, what the... Thats interesting. Thank you!