All Discussions > Steam Forums > Help and Tips > Topic Details
SchorFactor Feb 9, 2018 @ 3:36pm
Account frozen
My account is frozen due to a credit card challenge to a purchase. That purchase has been cleared up, but the account is still frozen. How do I become allowed to make purchases once again?
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Showing 1-4 of 4 comments
eram Feb 9, 2018 @ 3:39pm 
Hi, You really have to contact steam support or reply to your support ticket.
https://help.steampowered.com/

You'll need to reverse the chargeback (pay the money back) then contact steam support to let them know you did it.

Or contact steam support and wait for further instructions from them.
#1
Falro the Great Feb 9, 2018 @ 3:39pm 
Contact Steam Support here and let them know:
help.steampowered.com

EDIT: Curses, ninja'd again!
Last edited by Falro the Great; Feb 9, 2018 @ 3:40pm
#2
SchorFactor Feb 9, 2018 @ 3:42pm 
When I go there, it just tells me that "Purchasing has been disabled for your account" but there is no way to remove this. Is there another way to get a hold of someone from Steam?

And there doesn't seem to be a support ticket. Any way to find that?
Last edited by SchorFactor; Feb 9, 2018 @ 3:43pm
#3
wuddih Feb 9, 2018 @ 4:31pm 
https://help.steampowered.com/en/wizard/HelpWithPurchase
select the purchase that was charged back and there is a button for asking questions about it.
#4
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Feb 9, 2018 @ 3:36pm
Posts: 4
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