How long does it take steam to respond to refund requests?

[urhen]

I recently purchased Scum and I ended up submitting a refund request for it because I didn't like it.
How long will it take for my money to be refunded back to my Steam Wallet balance?

[whatamidoing]

https://store.steampowered.com/stats/support

[urhen]

Originally posted by whatamidoing:

https://store.steampowered.com/stats/support

I requested the refund yesterday.

[whatamidoing]

Well, you're under two hours, I take it you bought it under two weeks ago, too? In that case, did you pay from your wallet or some other way?

[urhen]

Originally posted by whatamidoing:

Well, you're under two hours, I take it you bought it under two weeks ago, too? In that case, did you pay from your wallet or some other way?

From my steam wallet.

[whatamidoing]

Originally posted by void:

Originally posted by whatamidoing:

Well, you're under two hours, I take it you bought it under two weeks ago, too? In that case, did you pay from your wallet or some other way?

From my steam wallet.

Strange, then, guess there's nothing for it but to wait.

[urhen]

Originally posted by whatamidoing:

Originally posted by void:

From my steam wallet.

Strange, then, guess there's nothing for it but to wait.

Does steam have a way that I can contact them?

[wuddih]

if your refund request is still open, wait at least 3 days.

[urhen]

Originally posted by wuddih:

if your refund request is still open, wait at least 3 days.

Then they will respond?

[Shax]

i am waiting now for 2,5 days for my refund request, i don't know if they respond at all.
Stats is saying a respond time of 53 minutes to 7.5 hours to respond, omg..
Do you get faster responds if you let the refunded money in to your wallet?

[jamesglen7]

Originally posted by Gilvyre:

i am waiting now for 2,5 days for my refund request, i don't know if they respond at all.
Stats is saying a respond time of 53 minutes to 7.5 hours to respond, omg..
Do you get faster responds if you let the refunded money in to your wallet?

The OP may be outdated but not the complaint. Wallet fund refunds are fastest for me but I use the wallet for other reasons. Steam must also recover the points you received when purchased so if you have insufficient points expect delays.

[MDL]

My refund requests were usually upto 2 hours max, but that was pre-2021 so I think something may have drastically changed for the wait times to increase.

[Cow]

Im currently waiting for a refund, but it will probably take some time because it's the 31st of December 😅

[Tabz_]

Originally posted by Dino:

Im currently waiting for a refund, but it will probably take some time because it's the 31st of December 😅

And after how long they responded to you ?

[989]

You all took the time to delete my comment; yet you still having giving me my refund!

[Petsy]

This thread was quite old before the recent post, so we're locking it to prevent confusion.