This topic has been locked
randomly losing connection to ONLY steam
I have an issue where I randomly lose connection to only steam, everything else is fine, but I can't reconnect to steam until I restart steam.
I've tried
Reinstalling steam
adding firewall exceptions and turning off firewall
putting my PC in a DMZ on my router
using wired and wireless connections
turning flow control off
and quite a few others that I can't remember and I still get this issue. Any ideas?
< >
Showing 1-14 of 14 comments
The Giving One Oct 16, 2017 @ 4:45pm 
Boot the computer into safe mode with networking. Stay connected with an ethernet cable from the modem to the computer and totally bypass all wireless hardware and connections.

Then, launch Steam in safe mode with networking. It must be "with networking" enabled.

You can post here while in safe mode with networking, or should be able to that is.

Post the Windows you have and if it is 32 or 64 bit.

Post the computer model number and model exactly. If it is custom built, post the motherboard instead.
64 bit windows.
MSI Z97 Intel LGA 1150 DDR3 USB 3.0 ATX Gaming Motherboard
To be more clear, I lose connection to steam friends and downloads, which causes me to get kicked from Arma 3 that requires steam authentication, I can still browse the store front.
The Giving One Oct 17, 2017 @ 4:35am 
Originally posted by Sociopathic Sniper:
64 bit windows.
MSI Z97 Intel LGA 1150 DDR3 USB 3.0 ATX Gaming Motherboard
Thanks but this above does not fully answer this.
Originally posted by The Giving One:
Post the Windows you have and if it is 32 or 64 bit.
No matter how I type it and word the question, people seem to never post what Windows they have as well as if it is 32 or 64 bit.

Always post your OS like this....

For example, Windows 7 64 bit, Windows 8.1 32 bit. Those are examples on how to post your complete OS for Windows.

And none of your replies state if you did this or not yet, please.......
Originally posted by The Giving One:
Boot the computer into safe mode with networking. Stay connected with an ethernet cable from the modem to the computer and totally bypass all wireless hardware and connections.
Then, launch Steam in safe mode with networking. It must be "with networking" enabled.
Last edited by The Giving One; Oct 17, 2017 @ 4:36am
My apologies, I've just booted into safe mode with networking and my OS is Windows 10 Pro 64 bit
Last edited by You say this is suicide; Oct 17, 2017 @ 3:02pm
The Giving One Oct 17, 2017 @ 8:59pm 
No, please excuse me if that seemed rude of me, about the OS. Thanks.

So you have tested Steam in safe mode with networking now ? You cannot play games in this boot, but you can browse the store and try to download games for a while to see what happens.

Be sure you are hooked up using an ethernet cable also, directly from the computer to the modem. Bypass any router or wireless hardware/connections for now.

Are there any other devices consuming bandwidth in your home network now ? If there are, that can be suspect to your problem.

This is a home network, right ?

EDIT...

I see a high suspect to your problems, if you have it installed.

That board has a Killer Network device, and I bet you have the Killer Network Access Manager installed, perhaps.

This is the board, correct ?

https://us.msi.com/Motherboard/support/Z97-GAMING-5.html#down-driver&Win10%2064

See how under the LAN driver there, it shows a download for the Killer driver ONLY ?

That is what you need. If you have the Killer Network Access Manager software installed, fully uninstall that. It has been seen to conflict with Steam connectivity in the past.

Don't forget to restart your computer after you uninstall any software. Also, while you are on that MSI manufacturer's website I linked, make sure all of your device drivers are fully up to date, each and every one of them, along with the Killer Driver and not the Manager software.
Last edited by The Giving One; Oct 17, 2017 @ 9:05pm
ripstain Jan 4, 2023 @ 9:28pm 
Tried everything for two weeks. Last thing tried was to camouflage the ISP by using a VPN to connect to the servers and it never disconnected after that so it was the internet service provider the whole time blocking arma for some reason. Hope this helps someone.
kenpachi. May 17 @ 12:44pm 
strugglingb with this right now ,any solution
Originally posted by kenpachi.:
strugglingb with this right now ,any solution
First step is to not post in topics several years old.
Iceira May 17 @ 10:06pm 
Talk with your ISP, why this is not being mention i dont know.

ISP actual mean internet service provider, ( i dare you test this at other pc, before point at own ISP issue if this is own home equipment that do it. ) you simple try avoid get a bill from own mistake aka. hardware issue or software.

Test for stability ( 5 times ) you try catch a issue over sevearal retrys ) and still your ISP issue if this is impossible for you to know who and where it come from )
https://packetlosstest.com/

Do you get what you paid for into own ISP ( not rest of the world that also include into steam.
your own ISP has other ISP as next door neighbour before it reach steam, ( that is also your own ISP problem that there partner's partner do as they should.
https://www.speedtest.net/


And yes its a necro post, but its not steam issue and rest of the steam problem with what each conection into steam has a issue, fact is no 2 connection is same you all have own diffrent line from your living place from wallplug into steam.

I write this so all get it, and you learn hey there has not been a 100 or 1000 posts in this steam post thread so, chance is my issue only. ( this is logic ) if a isp fiber is down you willl see way more then just me. and they will be angry over it. and yes somwtimes it spread out all over the world and then it look like steam has a issue in other end.

Take it easy after tusday, thats steam Maintaence day, most things get fixed within24 hours
why i and other write this, because we have all sen glithes sometimes.

Do not wait more then 24hours ever, reason is who can remember what happend 3 days later or week ago, you think a ISP dont make same mistake here. you need tech ppl that remember like a elefant what happend 2 weeks ago. ( they are rare, unless you have work with such. and have tech issue as interrest, ( you wont find them here ( steam has 1 billion account we will forget overtime and years past issue. ( and we dont have a log we can search in as user other then the steam post here.

and this is why all inter connerction is a ISP issue, but i suggest try not have owen mistake, and thats why test with spare pc can be seen as a cleaver move to avoid bill from own network mistake.

gl with it.

ps.
Dont even dare think what spare pc can do, you think its for fun a remote technician has a laptop , that in 2 sec can confrim or deny a issue.
( yes its roughly test, but also pretty fast might catch whats wrong )
and thats the problem with randomly losing connection.

i and other have also notice pc user have so many unit and othe users on network amd use wifi, this is user home equpment , a ISP do not use wifi they are on fiber and patch cable.

and make sure you actual have the bandwde to feed all them on own network, a frequent common pc user mistake, thats think you wan line can feed all.

Most here do not have 10g for 10 user as example.

most ppl here has 1gbit wanline to many user and that a problem today, and on a wifi router i bet. ( so few has multi band wifi router for several wifi user.

So yes wifi s for amatures, i doubt you will find any technician that dare say multi user on wifi is a world greastest idea.

Get out of bluetooth network and wifi network traffic, if you dont graps steam deck and other device like this share wifi bandwide with point and shoot packets, you simple do not get wifi issue.

if you d not understand this, and thats why contact own ISP its not our job to tell you how things work. as steam users. here.

Technicaly even play games several hours on wifi, sooner or later you will get connection issue. this is fact. whats the point in have wifi router 2-3 meter from you so point with use wif is what ? most patch cable is 2-3 meter aka 5-10 meters. )

And in top of this Latency is increased in top of this as fare as i know patch/fiber has always beat wifi solution in every step. ( exatly what pro gamers want, that know network and its issue. )
Last edited by Iceira; May 17 @ 11:00pm
Iceira May 17 @ 11:06pm 
Most do not put pc in DMZ, only server service might be needed there.

flow controll of that could be a issue if you flood the network. depend on stability and keep alive issue and most here know the 3minute not responding time, game server even faster. yoiu can simple not have ppl being online over 3 minute and they lag. they get disconnected even fatser for not being in sync with game server, not sure a shooter game will accept a 2-3 sec out of sync anymore.
Last edited by Iceira; May 17 @ 11:07pm
Iceira May 17 @ 11:11pm 
Ethernet flow control is a mechanism for temporarily stopping the transmission of data on Ethernet family computer networks. The goal of this mechanism is to avoid packet loss in the presence of network congestion.

So no you dont turn this off ever. ( only IT company might do this. to make sure server is staying online )

so yeah that might be OP own issue for turn it off. ( dont forget post is in 2017 ) he has already discover this i bet.

and this is why steam user should not use old post, first class user mistake from the past.
and we are back at steam should lock all past outdate post automatic.then new user post in them.

sorry OP, but steam need to lock them past issue, then new user do not read or understand network issue in what you did with flow controll
Last edited by Iceira; May 17 @ 11:19pm
Wren May 18 @ 2:08am 
This thread was quite old before the recent post, so we're locking it to prevent confusion.
< >
Showing 1-14 of 14 comments
Per page: 1530 50

Date Posted: Oct 16, 2017 @ 3:24pm
Posts: 14