Mooo Apr 11, 2017 @ 4:19pm
I think my router is blocking steam...
i cant go to steam store or my inventory or my profile but i can still play games
it says Error Code: -118

Failed to load web page (unknown error).
this also happens when i open steam market and store in a browser except it says

This site can’t be reached

steamcommunity.com took too long to respond.
Search Google for steam community market
ERR_CONNECTION_TIMED_OUT


Please help it would be apreciated

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Showing 1-8 of 8 comments
The Giving One Apr 11, 2017 @ 4:20pm 
This is why bypassing wireless connections and hardware (routers) is recommended as a troubleshooting step concerning connectivity issues with Steam.

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

Use Ethernet directly to the modem for now.
RocketMan Apr 11, 2017 @ 4:31pm 
Originally posted by The Giving One:
This is why bypassing wireless connections and hardware (routers) is recommended as a troubleshooting step concerning connectivity issues with Steam.

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

Use Ethernet directly to the modem for now.
Seriously? How come. Wifi should work if it's a semidecent setup.
The Giving One Apr 11, 2017 @ 4:42pm 
Originally posted by Mail me to the moon:
Seriously? How come. Wifi should work if it's a semidecent setup.
Because as explained on the support page, things can happen where routers are often the cause. We see it all the time in this forum.

And that does not even take into account other possibilities I have seen cases of.

---For example, the roommate that blocked Steam ports and the user did not know about it.

---Another brother that jacked up the firewall settings on the user's router, and the user did not even know about it.

---User "upgraded" to Windows 10 without installing relevant wireless drivers.

Process of elimination is all it is. The less hardware and question marks, the easier it is to find the cause.
Last edited by The Giving One; Apr 11, 2017 @ 4:42pm
Mooo Apr 11, 2017 @ 6:00pm 
Originally posted by The Giving One:
This is why bypassing wireless connections and hardware (routers) is recommended as a troubleshooting step concerning connectivity issues with Steam.

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

Use Ethernet directly to the modem for now.
its happening with everyone in my house my brother has it happen too so i think its a firewall how can i test to see if it is
SPedersen Apr 11, 2017 @ 6:00pm 
I do no
Mooo Apr 11, 2017 @ 6:18pm 
Originally posted by Sebe2K:
I do no
???
crunchyfrog Apr 11, 2017 @ 6:25pm 
Originally posted by Mooo:
Originally posted by The Giving One:
This is why bypassing wireless connections and hardware (routers) is recommended as a troubleshooting step concerning connectivity issues with Steam.

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

Use Ethernet directly to the modem for now.
its happening with everyone in my house my brother has it happen too so i think its a firewall how can i test to see if it is
Try disabling your firewall.

Simple process of elimination. Try one thing at a time, and see if it persists.

Although I'd urge you to rather consider what The Giving one is saying. I doubt its a software firewall if everyone in the house is getting it.

If you mean firewall within your router, then thats something you should google your routers manual for.
Mooo Apr 11, 2017 @ 6:48pm 
Originally posted by The Giving One:
This is why bypassing wireless connections and hardware (routers) is recommended as a troubleshooting step concerning connectivity issues with Steam.

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

Use Ethernet directly to the modem for now.
i already use ethernet.
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Date Posted: Apr 11, 2017 @ 4:19pm
Posts: 8