Refund - not granted

[CRISP]

Hello
I've bought a game nine month ago, but It was a very different kind of game than I supposed to. FInally, I have spend only 108 min to play on this game. I haven't known that I can refund it before. When I've tried to get my refund I've get an answer:

"Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. For in-game items the refund period is 48 hours and the item must not have been consumed, modified, or transferred."

I know, it is more than 14 days after purchase the game, but I don't have more than 2 hours (120 min) of playtime. I have got only 108 min of playtime. There is clearly written: 14 days or more than 2 hours of playtime.
Has anyone any idea how to get my refund?

[cSg|mc-Hotsauce]

Originally posted by CRISP:

I've bought a game nine month ago...

WAY over 2 weeks of ownership.

It is AND, not or.

Where Refunds Apply

The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Here is an overview of how refunds work with other types of purchases.

https://store.steampowered.com/steam_refunds/

The message you received was due to a manual review of the refund on a "case by case basis" and that's why "or" was mentioned.

[Crazy Tiger]

You are reading it wrong, OP. Refunds are granted if you are within 14 days of purchase and 2 hours of gameplay. If either one of those is exceeded, you aren't granted a refund.

Originally posted by CRISP:

There is clearly written: 14 days or more than 2 hours of playtime.

So no, that is not what is written. What is clearly written, is "Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime.". You don't get to cherrypick words to magically make a case.

[Gilga ™ |Yonaguni|]

9 months

[Mr. Monday]

Originally posted by CRISP:

Hello
I've bought a game nine month ago, but It was a very different kind of game than I supposed to. FInally, I have spend only 108 min to play on this game. I haven't known that I can refund it before. When I've tried to get my refund I've get an answer:

"Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. For in-game items the refund period is 48 hours and the item must not have been consumed, modified, or transferred."

I know, it is more than 14 days after purchase the game, but I don't have more than 2 hours (120 min) of playtime. I have got only 108 min of playtime. There is clearly written: 14 days or more than 2 hours of playtime.
Has anyone any idea how to get my refund?

When you put in a refund request and you're past the time allotted you get an automatic rejection reply that essentially states that either your playtime can't exceed two hours, or you can't have purchased the game more than two weeks ago (you have to meet both requirements in order to automatically get a refund). There then should be a link that says "I still have a question about this" (or something like that)where you can explain in further detail about why you want a refund and get a human response in return. However in your case I doubt they'll wave the two week limit.

[CRISP]

I've got an answer from Steam:

(...)Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. (...)
There is - OR - alternative....

[cSg|mc-Hotsauce]

Originally posted by CRISP:

I've got an answer from Steam:

(...)Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. (...)
There is - OR - alternative....

Or is used after the fact to show you have gone over one of the 2 requirements for a refund.

[cinedine]

Originally posted by CRISP:

I've got an answer from Steam:

(...)Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. (...)
There is - OR - alternative....

And there is a NOT and the modifer changed from "less" to "more"

A refund is granted if
- less than two weeks AND less than two hours playtime

A refund is "typically NOT granted" if
- more than two weeks OR more than two hours playtime

[ShelLuser]

Originally posted by CRISP:

There is - OR - alternative....

OR is used when the topic is about denying the request: It'll be denied if you played for over 2 hours or have purchased it longer than 14 days ago.

AND is used when the topic is about granting the request: it'll be granted if you haven't played for over 2 hours and have purchased it within the past 14 days.

However, both descriptions have the exact same meaning.

[J4MESOX4D]

Originally posted by CRISP:

I've got an answer from Steam:

(...)Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. (...)
There is - OR - alternative....

No. You must meet both the requirements. It's not hard to understand.

[cinedine]

Originally posted by Theblaze:

Imagine you run a company with a bunch of developers, sold products but have to hold back the money for NINE MONTHS, how do you expect to pay your employees if you have to wait nine months to be able to use the money?.

Well, that's actually the very reality some companies live in. There was a case not long ago where the developing studio accused their publisher (read: money giver) of not proceeding with payments although milestone were met. For years.
And it's not a one-in-a-million case. You hear quite often that payments are withhold. And of course there are cases of totally underpaid workers, too.

[CRISP]

Ok. It's fine. Thanks for all answers.
Regards :)

[Muppet among Puppets]

Originally posted by CRISP:

I've got an answer from Steam:

(...)Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. (...)
There is - OR - alternative....

Or is it, because there are two negative things that
both
separately
cause an effect.

Thats why it is not and.

If its about a regular happening that is defined by two things that both have to be met,
as in the text of successfull attempts,
it is 14 days and 2 hours (less).

I just had time for this.

[Engineer]

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