(solved) How long do refunds take?

[MascaPrepucio]

So i bought a game i was curious about now on summer sales but since i didnt rlly like it i refunded it with the hopes of getting back my steam wallet money and buy another thing on sale. Its been already a week, my refund was recieved apparently since i got an email about it, but stills 10 days since i refund the game and my money isnt back, hope steam doesnt troll me to make me buy the game at full price.

[cSg|mc-Hotsauce]

Originally posted by Unapersona:

So i bought a game i was curious about now on summer sales but since i didnt rlly like it i refunded it with the hopes of getting back my steam wallet money and buy another thing on sale. Its been already a week, my refund was recieved apparently since i got an email about it, but stills 10 days since i refund the game and my money isnt back, hope steam doesnt troll me to make me buy the game at full price.

Is the ticket still open?

[Malfunctioning Robot]

Was the request approved, or just recieved, is the ticket still open?

[Ben Lubar]

https://store.steampowered.com/stats/support/

The current estimated time for refund requests is 55.92 minutes to 11.01 hours, with 511,982 submitted in the past 24 hours.

If you got a refund on a purchase you made with an external payment method, they put the money back there (so the credit card charge gets reversed from Valve's end, for example) if possible.

[MascaPrepucio]

Originally posted by Malfunctioning Robot:

Was the request approved, or just recieved, is the ticket still open?

Just recieved, my bad, and about the ticket, i have no idea, is my first time doing a refund ever lol.

[Reaper]

what's the game?

[wuddih]

Originally posted by Unapersona:

Originally posted by Malfunctioning Robot:

Was the request approved, or just recieved, is the ticket still open?

Just recieved, my bad, and about the ticket, i have no idea, is my first time doing a refund ever lol.

https://help.steampowered.com/en/wizard/HelpRequests
the refund thingy just creates a ticket.
if the ticket is closed without answer, your account is compromised.

your game badge shows a change on 6th of july(2 days ago). the badge only changes if a non-free, paid product is added to the account.
if there was any form of credential change on your account, refund requests are automatically delayed by 3 days before they go in queue.

[skOsH♥]

If you don't have 2FA on your account, the funds might take longer to reach you

Also depending on who you bank with.

[MascaPrepucio]

Originally posted by Reaper:

what's the game?

Battlebit remastered

[MascaPrepucio]

Originally posted by dc_:

If you don't have 2FA on your account, the funds might take longer to reach you

Also depending on who you bank with.

Hell naw 😭🙏

[TentacleMayor]

In my experience, almost always 1-2 hours for the refund request to be approved and another 24 after that to get the funds back to the Steam Wallet. No idea about funds going elsewhere.

[MascaPrepucio]

Originally posted by TentacleMayor:

In my experience, almost always 1-2 hours for the refund request to be approved and another 24 after that to get the funds back to the Steam Wallet. No idea about funds going elsewhere.

Then i must have done smth wrong, its been already like 10 days and stills no wallet money back.

[Aluvard]

Originally posted by Unapersona:

Originally posted by TentacleMayor:

In my experience, almost always 1-2 hours for the refund request to be approved and another 24 after that to get the funds back to the Steam Wallet. No idea about funds going elsewhere.

Then i must have done smth wrong, its been already like 10 days and stills no wallet money back.

Check if your ticket is still open, as @wuddih said

Originally posted by wuddih:

Originally posted by Unapersona:

Just recieved, my bad, and about the ticket, i have no idea, is my first time doing a refund ever lol.

https://help.steampowered.com/en/wizard/HelpRequests
the refund thingy just creates a ticket.
if the ticket is closed without answer, your account is compromised.

your game badge shows a change on 6th of july(2 days ago). the badge only changes if a non-free, paid product is added to the account.
if there was any form of credential change on your account, refund requests are automatically delayed by 3 days before they go in queue.

[MascaPrepucio]

Originally posted by Aluvard:

Originally posted by Unapersona:

Then i must have done smth wrong, its been already like 10 days and stills no wallet money back.

Check if your ticket is still open, as @wuddih said

Originally posted by wuddih:

https://help.steampowered.com/en/wizard/HelpRequests
the refund thingy just creates a ticket.
if the ticket is closed without answer, your account is compromised.

your game badge shows a change on 6th of july(2 days ago). the badge only changes if a non-free, paid product is added to the account.
if there was any form of credential change on your account, refund requests are automatically delayed by 3 days before they go in queue.

Looking at the linl on the message, the refung thin says "closed" as status, and now reading, since the requests get delayed 3 days if i buy a game maybe that could be the reason???, it would be weird since its been almost a week since the refund request until the day i bought counter strike source so, yeah im confused.

[Malfunctioning Robot]

Originally posted by Unapersona:

Originally posted by Aluvard:

Check if your ticket is still open, as @wuddih said

Looking at the linl on the message, the refung thin says "closed" as status, and now reading, since the requests get delayed 3 days if i buy a game maybe that could be the reason???, it would be weird since its been almost a week since the refund request until the day i bought counter strike source so, yeah im confused.

If the ticket is closed it is likely your account is compromised.

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

API key is most important because thats how they close tickets

[MascaPrepucio]

Originally posted by Malfunctioning Robot:

Originally posted by Unapersona:

Looking at the linl on the message, the refung thin says "closed" as status, and now reading, since the requests get delayed 3 days if i buy a game maybe that could be the reason???, it would be weird since its been almost a week since the refund request until the day i bought counter strike source so, yeah im confused.

If the ticket is closed it is likely your account is compromised.

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

API key is most important because thats how they close tickets

I remember clicking on a button that said "i dont need more help" during making the refund, so maybe that closed it??, ill still do the process yall told me anyways 🙏.