Steam locked my account WRONGFULLY

[🟥 RedFortÿ]

(not this account)

I've been using steam since 2004, I was one of the early adopters of the Valve platform. And at the time I made an account which i didn't access again until like 3 or 4 months ago after remembering my password. I've been using it since then with no issues.

Today I went and added about 100.00 USD into its steam wallet using my own debit card, the same card i use for about everything I do.

Steam immediately locked my account due to 'fraud' (even though I verified the card through their own verification process) and refuses to let me buy anything or get a refund.

I've spent thousands of dollars on this platform and never expected this from Steam.

They refuse to answer my ticket about the lock but almost immediately reject the refund one.

There is no more to this story, that's it... I don't cheat on games, I play by the rules, I'm not even rude to people on forums. I don't do any of the trading stuff, and only play mostly single player games.

Honestly I am extremely disappointed, I feel like i have been scammed by one of the most positive companies i ever trusted with my personal info.

Worst part is I feel like there is nothing I can do.

anyone have any similar situation that can guide me somehow?

[cSg|mc-Hotsauce]

What do you mean they refuse to answer you?

[BlackBloodGhost]

Did the money get withdrawn from your card?

When you say verified, do you mean via your card provider, such as "3D Secure"?

[🟥 RedFortÿ]

Originally posted by BlackBloodRum:

Did the money get withdrawn from your card?

When you say verified, do you mean via your card provider, such as "3D Secure"?

you can verify your debit/credit card through the Steam settings by having them do a temporary charge on your card and use that charge number as a verification.

Yes money is gone from my bank account.

[🟥 RedFortÿ]

Originally posted by cSg|mc-Hotsauce:

What do you mean they refuse to answer you?

:qr:

they answered the refund ticket and denied it (human answer)
and ignored the fraud one, the ticket is still open to be fair, but i provided evidence that the used card is mine by verifying it on steam

[BlackBloodGhost]

Originally posted by ✅ Tulka:

Originally posted by BlackBloodRum:

Did the money get withdrawn from your card?

When you say verified, do you mean via your card provider, such as "3D Secure"?

you can verify your debit/credit card through the Steam settings by having them do a temporary charge on your card and use that charge number as a verification.

Yeah, it's a different process. The one I was referring to is the one where you get a notification in your banking app, and you have to use the app on your phone to verify the transaction by clicking confirm in the app.

I was going to say, with that one retailers are supposed to accept it as "absolute verified owner" if the authentication is successful.

But that's totally different to the one you mean. I think what may have happened here is that your main account (this one?) has the card tied to it already, and as you've added it to that other account, it's flagged within valves system. And perhaps they think it's a stolen card because of it.

In any case it sucks, but as forum users there's nothing we can do about it. I hope valve are able to get it sorted for you. I guess you're just going to have to keep contacting them to get your money back.

[Komarimaru]

Originally posted by ✅ Tulka:

Originally posted by cSg|mc-Hotsauce:

What do you mean they refuse to answer you?

:qr:

they answered the refund ticket and denied it (human answer)
and ignored the fraud one, the ticket is still open to be fair, but i provided evidence that the used card is mine by verifying it on steam

First time I ever heard of "Verifying" a card on Steam. They know if it's Valid or not the moment you register it.

[🟥 RedFortÿ]

Originally posted by Komarimaru:

Originally posted by ✅ Tulka:

they answered the refund ticket and denied it (human answer)
and ignored the fraud one, the ticket is still open to be fair, but i provided evidence that the used card is mine by verifying it on steam

First time I ever heard of "Verifying" a card on Steam. They know if it's Valid or not the moment you register it.

its there under "account details & settings" for years. its not new.

[potato]

i've never had to "verify" any payment method and i've used visa, mastercard, paypal, etc

[🟥 RedFortÿ]

Originally posted by potato:

i've never had to "verify" any payment method and i've used visa, mastercard, paypal, etc

guys i get it that you never had to verify payment. I travel a lot, its normal.
thats not the issue here.

verifying a card on steam is a normal process, trust me, ive been on here for 20 years.

[Spawn of Totoro]

Originally posted by Komarimaru:

First time I ever heard of "Verifying" a card on Steam. They know if it's Valid or not the moment you register it.

https://help.steampowered.com/en/faqs/view/4985-7118-B4FC-EAEC

Valve does do it as the OP said. It is mainly to restrict usage of the community market though, not of the account.

[🟥 RedFortÿ]

Originally posted by Spawn of Totoro:

Originally posted by Komarimaru:

First time I ever heard of "Verifying" a card on Steam. They know if it's Valid or not the moment you register it.

https://help.steampowered.com/en/faqs/view/4985-7118-B4FC-EAEC

Valve does do it as the OP said.

This, thank you.

[Komarimaru]

Originally posted by ✅ Tulka:

Originally posted by potato:

i've never had to "verify" any payment method and i've used visa, mastercard, paypal, etc

guys i get it that you never had to verify payment. I travel a lot, its normal.
thats not the issue here.

verifying a card on steam is a normal process, trust me, ive been on here for 20 years.

Originally posted by Spawn of Totoro:

Originally posted by Komarimaru:

First time I ever heard of "Verifying" a card on Steam. They know if it's Valid or not the moment you register it.

https://help.steampowered.com/en/faqs/view/4985-7118-B4FC-EAEC

Valve does do it as the OP said.

Interesting, never once had to validate a credit card ever on Steam. From that link, it's only needed to confirm you own it for Market trades of all things.

[ShelLuser]

Originally posted by ✅ Tulka:

its there under "account details & settings" for years. its not new.

That's also something that doesn't exist on my end.

"Account details" of course exists, but 'settings' doesn't. The "settings" options is only present in the Steam client. And any associated payment methods are only listed under "account details" / "Store & purchase history". Nothing about settings.

And I just looked it up: there is no option to "verify" a credit card. As soon as you use one to pay you have the option to associate it with your account, not prior to that. You can't add payment methods out of the blue, you can only edit already associated ones.

Sorry, but parts of your story don't add up.

(edit)

Aha, Spawn added some more clarity here, but if you actually go to that verification page it clearly tells you that only cards which require verification will be listed there. However, having paid with credit cards myself I never had to do it.

Which then makes me wonder if a card might be deemed "untrusted" when it's there.

One way or the other... you'll have to take this up with Steam support.

[🟥 RedFortÿ]

Originally posted by Komarimaru:

Originally posted by ✅ Tulka:

guys i get it that you never had to verify payment. I travel a lot, its normal.
thats not the issue here.

verifying a card on steam is a normal process, trust me, ive been on here for 20 years.

Originally posted by Spawn of Totoro:

https://help.steampowered.com/en/faqs/view/4985-7118-B4FC-EAEC

Valve does do it as the OP said.

Interesting, never once had to validate a credit card ever on Steam. From that link, it's only needed to confirm you own it for Market trades of all things.

thats the craziest part, i have NEVER even used the market.

[🟥 RedFortÿ]

Originally posted by ShelLuser:

Originally posted by ✅ Tulka:

its there under "account details & settings" for years. its not new.

That's also something that doesn't exist on my end.

"Account details" of course exists, but 'settings' doesn't. The "settings" options is only present in the Steam client. And any associated payment methods are only listed under "account details" / "Store & purchase history". Nothing about settings.

And I just looked it up: there is no option to "verify" a credit card. As soon as you use one to pay you have the option to associate it with your account, not prior to that. You can't add payment methods out of the blue, you can only edit already associated ones.

Sorry, but parts of your story don't add up.

jesus christ read the thread. a simple google search can confirm this. there is no """STORY""""

edit:

you didnt look up anything
https://help.steampowered.com/en/faqs/view/4985-7118-B4FC-EAEC

lazy people like you are a problem.