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oh and steam support is slow legendarily bad, you will get an answer but it will probably take some time
lol, if I could refund my games every time I ran into a problem with one ...
Sounds like you didn't even bother doing troubleshooting? And it seems you were able to play it fine at some point.
You do realize that computers need love often, right ? As in driver updates, OS updates, hardware replacement (when that applies), etc, among other things.
Sounds like you may have a driver issue and maybe the problem can easily be fixed with a little help from the community, but you seem to want to just scream "refund" without even trying to fix it.
If you are going to be a PC gamer, you have to troubleshoot things like this from time to time and not just jump on the refund train everytime a game does not run on your system if it meets the requirements for that game of course.
As stated above, you have 2.1 hours in the game so you are juuuuust over the limit of 2 hours. Ask for a refund but if they say no, then please accept that as no. Thanks.
http://store.steampowered.com/steam_refunds/
Follow the steps in:
Games do not run after 'Preparing to Launch'
Programs Which May Interfere with Steam