sacrebleu 2022 年 4 月 9 日 下午 5:26
Steam refund policies are..... not the best.
So, you know how steam has a refund policy if you bought the game within 14 days and played for less than 2 hours?

Well, this has a huge flaw, what if the game does not work because of a recent update?, what if the game never worked in the first place but you didn't know you could ask for a refund?

Unless you ask for like 1904832 times they will not accept the product if those policies are not followed, which actually frustrates me...

STOP SENDING AUTOMATED MESSAGES AND ACTUALLY READ THEM FOR GOD'S SAKE, if you ask for many times straight an actual human will check, but please, just read them.

I feel bad for all those poor souls who bought an expensive game, it didn't even work and they didnt know how to ask for a refund / stopped working after an update and the deadline passed, even if they played for less than an hour.

Edit: Sorry for making this post, I was very angry at the time.
最後修改者:sacrebleu; 2022 年 4 月 15 日 上午 8:46
引用自 Argentinaball
So, you know how steam has a refund policy if you bought the game within 14 days and played for less than 2 hours?

Well, this has a huge flaw, what if the game does not work because of a recent update?, what if the game never worked in the first place but you didn't know you could ask for a refund?

Unless you ask for like 1904832 times they will not accept the product if those policies are not followed, which actually frustrates me...

STOP SENDING AUTOMATED MESSAGES AND ACTUALLY READ THEM FOR GOD'S SAKE, if you ask for many times straight an actual human will check, but please, just read them.

I feel bad for all those poor souls who bought an expensive game, it didn't even work and they didnt know how to ask for a refund / stopped working after an update and the deadline passed, even if they played for less than an hour.

When you purchase a game you have up to 2 weeks and within 2 hours of game running time to refund. Prior to purchasing the game you would have to ensure your system meets the minimum or recommended requirements, if it does not then the game should not be purchased. If it does meet requirements then you would have to run it within 2 weeks to ensure the game is in fact running properly on your system which if it does not and you have ran the game under 2 hours then you can request a refund. If the game runs fine and then after 2 weeks and/or 2 hours of running time is passed and an update that the game developers released causes the game to not run properly then you will (likely) be automatically denied a refund which you could then either select the option that you have more questions about the refund (paraphrasing) or post in the game's forum regarding it as there may be a fix posted or an announcement regarding it.
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目前顯示第 46-59 則留言,共 59
davidb11 2022 年 4 月 16 日 下午 2:40 
That's basically a joke. There are no sites that have a better refund policy than Steam,
The Brown Hornet 2022 年 4 月 16 日 下午 3:13 
引用自 davidb11
That's basically a joke. There are no sites that have a better refund policy than Steam,
I don't know other sites refund policies but I'm sure you can find one better than Steam if you search hard enough.
davidb11 2022 年 4 月 16 日 下午 3:16 
No. That's literally not possible.
They're literally almost all exclusively the same.
You should do some research.
The Brown Hornet 2022 年 4 月 16 日 下午 3:19 
引用自 davidb11
No. That's literally not possible.
They're literally almost all exclusively the same.
You should do some research.
No need, I know what I'm buying before I buy it, no need for refunds unless it's an invalid game code.
最後修改者:The Brown Hornet; 2022 年 4 月 16 日 下午 3:48
Brian9824 2022 年 4 月 16 日 下午 3:41 
引用自 davidb11
No. That's literally not possible.
They're literally almost all exclusively the same.
You should do some research.

GoG has a better refund policy, but thats about it, refund within 30 days with no restrictions on playtime. It's also highly disliked by many developers and adds to the list of games that will never be on the site.
davidb11 2022 年 4 月 16 日 下午 3:42 
Ah. Okay. Sorry, my bad.
Dr.Shadowds 🐉 2022 年 4 月 16 日 下午 4:09 
引用自 The Brown Hornet
Solution, don't buy your games from Steam, buy then from legit sites with better refund policies.
GoG
- Purchase no longer than 30 days.
- They might bother you to keep trying to fix the game before refunding.
https://support.gog.com/hc/en-us/articles/360011314978-How-do-I-refund-a-game-?product=gog


Steam & Epic Games. <--- No question ask policy.
- Purchase order no longer than 14 days.
- Play time no longer than 2 hours.
https://store.steampowered.com/steam_refunds/
https://www.epicgames.com/site/en-US/store-refund-policy

Origin / EA <--- No question ask policy.
- Purchase order no longer than 7 days.
- If you launch the game, you have 24 hours to make choice to refund, or not.
https://www.ea.com/en-gb/news/origin-game-guarantee


Ubisoft <--- No question ask policy.
- Purchase order no longer than 14 days.
- You have not launch the game once, or else you forfeit refund.
https://www.ubisoft.com/en-us/help/purchases-and-rewards/article/requesting-a-refund-for-digital-purchases/000062176
The Brown Hornet 2022 年 4 月 16 日 下午 4:16 
引用自 Dr.Shadowds 🐉
引用自 The Brown Hornet
Solution, don't buy your games from Steam, buy then from legit sites with better refund policies.
GoG
- Purchase no longer than 30 days.
- They might bother you to keep trying to fix the game before refunding.
https://support.gog.com/hc/en-us/articles/360011314978-How-do-I-refund-a-game-?product=gog


Steam & Epic Games. <--- No question ask policy.
- Purchase order no longer than 14 days.
- Play time no longer than 2 hours.
https://store.steampowered.com/steam_refunds/
https://www.epicgames.com/site/en-US/store-refund-policy

Origin / EA <--- No question ask policy.
- Purchase order no longer than 7 days.
- If you launch the game, you have 24 hours to make choice to refund, or not.
https://www.ea.com/en-gb/news/origin-game-guarantee


Ubisoft <--- No question ask policy.
- Purchase order no longer than 14 days.
- You have not launch the game once, or else you forfeit refund.
https://www.ubisoft.com/en-us/help/purchases-and-rewards/article/requesting-a-refund-for-digital-purchases/000062176
Ok but let's not forget Fanatical, Humble Bundle, Greenmangaming, Amazon, or any other legit seller of keys. Not saying they have great refund policies but I'm sure they have something in place.
Spawn of Totoro 2022 年 4 月 16 日 下午 4:25 
引用自 The Brown Hornet
Ok but let's not forget Fanatical, Humble Bundle, Greenmangaming, Amazon, or any other legit seller of keys. Not saying they have great refund policies but I'm sure they have something in place.

For keys that are redeemed on 3rd party sites like Steam, Uplay, ect. It is a no refund policy. Some like GMG allow a refund, provided you have not clicked to reveal the key, but as soon as you do, they state no refunds.
最後修改者:Spawn of Totoro; 2022 年 4 月 16 日 下午 4:25
Dr.Shadowds 🐉 2022 年 4 月 16 日 下午 4:29 
引用自 The Brown Hornet
引用自 Dr.Shadowds 🐉
GoG
- Purchase no longer than 30 days.
- They might bother you to keep trying to fix the game before refunding.
https://support.gog.com/hc/en-us/articles/360011314978-How-do-I-refund-a-game-?product=gog


Steam & Epic Games. <--- No question ask policy.
- Purchase order no longer than 14 days.
- Play time no longer than 2 hours.
https://store.steampowered.com/steam_refunds/
https://www.epicgames.com/site/en-US/store-refund-policy

Origin / EA <--- No question ask policy.
- Purchase order no longer than 7 days.
- If you launch the game, you have 24 hours to make choice to refund, or not.
https://www.ea.com/en-gb/news/origin-game-guarantee


Ubisoft <--- No question ask policy.
- Purchase order no longer than 14 days.
- You have not launch the game once, or else you forfeit refund.
https://www.ubisoft.com/en-us/help/purchases-and-rewards/article/requesting-a-refund-for-digital-purchases/000062176
Ok but let's not forget Fanatical, Humble Bundle, Greenmangaming, Amazon, or any other legit seller of keys. Not saying they have great refund policies but I'm sure they have something in place.
Key sites would have two, or so for refund policy.
- Purchase order no longer than 14 days.
- Keys has not been used.
- Possible may include not have been downloaded as they offer DRM free games.

I don't believe there anything beyond these unless I have missed those.

To add key sites are less likely to refund at all, if key been used by you of course this is not to confuse you mistakenly given to you a used, or incorrect key as that different issue. So if used the key, you basically just forfeit refund on the spot, the reason for doing so is they just sell you keys, or if they provide DRM free games, they can't track you on what you do with them, and more likely may fight you on a refund for DRM free games if you bought it that sold via their service, example Playfire before they went under greenmangaming.

Either way the only best policy anyone has is basically just GoG really, beyond that is Steam, Epic, Blizzard / Battle net, and below that is Origin, and below that is Ubisoft and retail key sites.
最後修改者:Dr.Shadowds 🐉; 2022 年 4 月 16 日 下午 4:39
Brian9824 2022 年 4 月 16 日 下午 6:13 
引用自 The Brown Hornet
引用自 Dr.Shadowds 🐉
GoG
- Purchase no longer than 30 days.
- They might bother you to keep trying to fix the game before refunding.
https://support.gog.com/hc/en-us/articles/360011314978-How-do-I-refund-a-game-?product=gog


Steam & Epic Games. <--- No question ask policy.
- Purchase order no longer than 14 days.
- Play time no longer than 2 hours.
https://store.steampowered.com/steam_refunds/
https://www.epicgames.com/site/en-US/store-refund-policy

Origin / EA <--- No question ask policy.
- Purchase order no longer than 7 days.
- If you launch the game, you have 24 hours to make choice to refund, or not.
https://www.ea.com/en-gb/news/origin-game-guarantee


Ubisoft <--- No question ask policy.
- Purchase order no longer than 14 days.
- You have not launch the game once, or else you forfeit refund.
https://www.ubisoft.com/en-us/help/purchases-and-rewards/article/requesting-a-refund-for-digital-purchases/000062176
Ok but let's not forget Fanatical, Humble Bundle, Greenmangaming, Amazon, or any other legit seller of keys. Not saying they have great refund policies but I'm sure they have something in place.

Fanatical within 14 days if you haven't activated it
Humble - at their discretion, no real policy

on and on, so basically again Steam's policy is pretty standard and similar or better to most of them
Spawn of Totoro 2022 年 4 月 16 日 下午 6:41 
引用自 brian9824
引用自 The Brown Hornet
Ok but let's not forget Fanatical, Humble Bundle, Greenmangaming, Amazon, or any other legit seller of keys. Not saying they have great refund policies but I'm sure they have something in place.

Fanatical within 14 days if you haven't activated it
Humble - at their discretion, no real policy

on and on, so basically again Steam's policy is pretty standard and similar or better to most of them

https://steamcommunity.com/groups/wearefanatical/discussions/0/1742220359698738218/?l=US&ctp=2#c1742220359702191338

Hi Phantom Spaceman. Sorry for the disappointment, however as the keys are revealed we cannot guarantee you've not used these so we cannot offer a refund after this. This is in our Terms and Conditions which you can find here[support.fanatical.com]. Hopefully this has cleared up why we aren't able to offer a refund.

Going by this, if you even see the key, then you can't refund it on Fanatical.

https://support.fanatical.com/hc/en-us/articles/115005056629-Terms-and-Conditions

NO REFUNDS WILL BE OFFERED FOR TITLES WHERE THE SERIAL KEY HAS BEEN DISCLOSED TO YOU ON OUR WEBSITE OR SENT BY E-MAIL. ALL SUCH SALES ARE FINAL UNLESS IT CAN BE VERIFIED AND PROVED THAT THE SERIAL KEY IS FAULTY.

And supported by their policy.

Seems to be standard for authorized key sellers.
Nx Machina 2022 年 4 月 17 日 上午 12:47 
引用自 The Brown Hornet
I don't know other sites refund policies but I'm sure you can find one better than Steam if you search hard enough.

Refund policies: post #11
crunchyfrog 2022 年 4 月 17 日 上午 3:48 
引用自 The Brown Hornet
引用自 davidb11
That's basically a joke. There are no sites that have a better refund policy than Steam,
I don't know other sites refund policies but I'm sure you can find one better than Steam if you search hard enough.
Well no. This shows you have no experience of such things.

Steam offers a refund policy that is quite a way above most laws in the world. That's the point.
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張貼日期: 2022 年 4 月 9 日 下午 5:26
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