Moderators

[Erik Taurus]

Under which circumstances are these people getting their moderator roles?
Is it people from the game developer team or publishers?
Are they appointed by Valve?

[The End]

Valve do not appoint moderators for gamehubs. Developers/publishers pick their own moderators.

[Spawn of Totoro]

There are many kinds of moderators and how they are appointed.

Global Volunteer Moderators (such as myself) are regular users who are asked by Valve to moderate. We moderate all forums and hubs.

Paid Moderators (Shown as Valve Employees) are hired to moderate through a 3rd party, for Valve. They moderate all forums and hubs.

Each game hub can have both paid and volunteer moderators as well. There is really no way to tell between them, nor how they were chosen or hired (directly, 3rd party, ect). They only moderate specific game hubs, though can also moderate multiple game hubs if the developer/publisher or multiple developers/publishers appoint them in each.

[Erik Taurus]

OK I see!
What if someone, say myself would have had bad experience with one or several of these game hub moderators, what are my options to complain?

[Spawn of Totoro]

Originally posted by Erik Taurus:

OK I see!
What if someone, say myself would have had bad experience with one or several of these game hub moderators, what are my options to complain?

For game hub moderators, you contact the game's developer/publisher.

[Erik Taurus]

OK that sound simple enough.
It's not that some of them even has a support forum or contact information other than their sales department. or a regular "[e-mail]"

[edit]
In the end it should be Valve(Steam) which have the responsibility to make their gaming platform a pleasant place for everyone.

[Chompman]

Originally posted by Erik Taurus:

OK that sound simple enough.
It's not that some of them even has a support forum or contact information other than their sales department. or a regular "[e-mail]"

[edit]
In the end it should be Valve(Steam) which have the responsibility to make their gaming platform a pleasant place for everyone.

They do that however individual game forums is handled by the game devs / publishers as they have their own rules for their game forums.

Plus steam would have to hire thousands of people to do that with the amount of games they sell on their platform and not viable to do.

[Watermelon {JESUS IS LORD}]

volunteer and paid support mods

[Archform]

I can't tell you how bad a model steam's choice on mods is.

Best I can tell, your best bet is simply to email steam directly, if you have an issue with a non-game dev mod.

If you have an issue with a game mod, gotta deal with the developer cause steam offers the forums as a packaged deal and they don't have a reason to micromanage the developers so long as they aren't doing anything illegal.

[Erik Taurus]

Originally posted by Archform:

I can't tell you how bad a model steam's choice on mods is.

I respect your answer.

Originally posted by Archform:

Best I can tell, your best bet is simply to email steam directly, if you have an issue with a non-game dev mod.

Thanks for the suggestion, however this is a game/publisher moderator.
I just have to let it go because nothing will happen since they all know each other.

Originally posted by Archform:

.. they don't have a reason to micromanage the developers so long as they aren't doing anything illegal.

I don't agree on Steam(Valve) not having a reason.
It's their platform.
Now it would be impossible to leave Steam since from what I know there's no way of moving the game library. As it is now Steam has my games as hostage.
This is unfortunately how bad I think Steam has become the last few years. Not only this with moderators but other things as well, where Valve is steering this ship.

I consider this answered, thanks. I know my options although slim...

[MancSoulja]

Originally posted by Erik Taurus:

OK I see!
What if someone, say myself would have had bad experience with one or several of these game hub moderators, what are my options to complain?

If you have had issues with multiple moderators across multiple game hubs, don't you think it's time you took a look in the mirror.

[Erik Taurus]

Originally posted by MancSoulja:

Originally posted by Erik Taurus:

OK I see!
What if someone, say myself would have had bad experience with one or several of these game hub moderators, what are my options to complain?

If you have had issues with multiple moderators across multiple game hubs, don't you think it's time you took a look in the mirror.

An obvious answer, in this case no!
It's one or two who are reoccurring
Such as sad place you must be in assuming everyone are acting like an arse...

As I said, my question has been answered.

[Pocahawtness]

In a land far away there is a deep dark pit where the souls of hapless gaming addicts are thrown , to languish in an eternity of deprivation and pain.The gods know them as the The Damned, the Steam community know them as Mods.

[❤ Sly Succubus ❤]

Originally posted by Spawn of Totoro:

There are many kinds of moderators and how they are appointed.

Global Volunteer Moderators (such as myself) are regular users who are asked by Valve to moderate. We moderate all forums and hubs.

Paid Moderators (Shown as Valve Employees) are hired to moderate through a 3rd party, for Valve. They moderate all forums and hubs.

Each game hub can have both paid and volunteer moderators as well. There is really no way to tell between them, nor how they were chosen or hired (directly, 3rd party, ect). They only moderate specific game hubs, though can also moderate multiple game hubs if the developer/publisher or multiple developers/publishers appoint them in each.

This is actually rather interesting to know. A game not on steam but still having staff such as this has a three layer system to but theirs is Admins who would be the paid ones, the Global are just Moderators but the third is known as the Leader Man.

Admins are inded adminstrators but from the game they held the role of being the highest of the rules but not anymore then that, they were also tasked to dealing with updates to security overall. They also had what was known as the Admin Nickname Gag, basically every so often the admins gave another admin a joke title off of something they did as a joke, like one guy we had was mister cool who we nicknamed the Breather of Ale because in the game he was known to move shipments of drinks then it became his main thing

Moderators are basically the same thing here but they also doubled their own personal tasks by often doing Moderation Games. A good example is known as the Mod Pool Hour (A joke on the term Adult swim hour) where a thread was made and one mod would take some pokes at another and the two would jokingly go back and forth while the others watched, it gave us a sense that they were just as humans all other people

The third however is all faction leaders, the third role we had was basically if the rule was minor but needed to be tended to they were given to the leader for the punishment meaning it was low enough not to get banned or kicked nor get removed from the faction so these were anything from a short time out from using warships or stuff like that but were often going back and forth with other leads.

I was for a short time a leader and had a running joke on myself being known as the most anime faction as of late in the game, going so far that I was being called the "Future of Japan Episode one of season infinity."

__

All that aside I love how that works as it gives myself the impression that Valve understands that the players understand other players and that they should keep the hands off approach unless they are ultra needed so they have their "Chosen Moderator demigods/goddesses" do it because they understand even that if anyone knows players the best, it would be other players!

[KillahInstinct]

Originally posted by Erik Taurus:

Originally posted by Archform:

Best I can tell, your best bet is simply to email steam directly, if you have an issue with a non-game dev mod.

Thanks for the suggestion, however this is a game/publisher moderator.
I just have to let it go because nothing will happen since they all know each other.

While it might seem daunting from the outside, I think leaving a paper trail is better than nothing. Even if people 'know' each other (it's online.. how well do you even know someone), if there is a steady stream of complaints at some point someone will realise there might be an issue worth investigating.

We've also had mods that received either a steady stream, or a sudden outburst, of complaints and investigated and removed them. It takes time, it's not always cut and dry (especially when a lot of the complaints are just disgruntled users having a problem with the rules itself).

IF there isn't any complaints, you can remain certain nothing is going to change however.

[crunchyfrog]

Originally posted by Erik Taurus:

Originally posted by MancSoulja:

If you have had issues with multiple moderators across multiple game hubs, don't you think it's time you took a look in the mirror.

An obvious answer, in this case no!
It's one or two who are reoccurring
Such as sad place you must be in assuming everyone are acting like an arse...

As I said, my question has been answered.

No it's not accusatory. It's a suggestion.

We get a lot of this on here and a lot of the time it's people who can't be introspective. It never hurts to do so.

Because, even if you are blaeless you can STILL look at yourself and work out what to avoid even if it's blissfully within the rules.