STEAM IS NOT PAYING MY MONEY BACK!!!

[Bogimp]

Hello Everybody and Steam Authorities,

Yesterday I faced a very strange situation and I am very dissapointed.So I felt the need to share this with everybody and Steam authorities.Because Steam keeps refusing my requests and sending me automatic mails although I requested refund for 5 times by writing all details as return reason note.

I bought "Football Manager 2020 Touch - No Sacking (DLC)" on 28.06.2020 at 11:43 (GMT+3).I tried use this DLC in an online game.However it was not possible.Then I requested a refund on 28.06.2020 at 12:08.Before I continue to play the game I did something very important.I closed the game, disabled/deactivated the DLC from game features section and keep playing an online game with my friend without the DLC.We played for 6 hours 9 minutes.Steam sent mail to me on 28.06.2020 at 21:19 and indicated that I played the "Football Manager 2020 Touch - No Sacking (DLC)" more than 2 hours (6 hours 9 minutes), but I didn't.That was really weird and tragicomic.I only played the normal base game without this DLC.

As a result how can authorities of such a large game platform company be so clumsy and careless about this refund issues? I have started to think that maybe Steam is making so much money and provides unfair earnings.This is something against human rights.I hope Steam authorities will read this topic asap and solve the issue.At least they have to give a logical answer if they have about why they refused all my 5 requests.

Regards,

[Bogimp]

Messaggio originale di Fiddle:

Messaggio originale di Bogimp:

Hello Everybody and Steam Authorities,

Yesterday I faced a very strange situation and I am very dissapointed.So I felt the need to share this with everybody and Steam authorities.Because Steam keeps refusing my requests and sending me automatic mails although I requested refund for 5 times by writing all details as return reason note.

I bought "Football Manager 2020 Touch - No Sacking (DLC)" on 28.06.2020 at 11:43 (GMT+3).I tried use this DLC in an online game.However it was not possible.Then I requested a refund on 28.06.2020 at 12:08.Before I continue to play the game I did something very important.I closed the game, disabled/deactivated the DLC from game features section and keep playing an online game with my friend without the DLC.We played for 6 hours 9 minutes.Steam sent mail to me on 28.06.2020 at 21:19 and indicated that I played the "Football Manager 2020 Touch - No Sacking (DLC)" more than 2 hours (6 hours 9 minutes), but I didn't.That was really weird and tragicomic.I only played the normal base game without this DLC.

As a result how can authorities of such a large game platform company be so clumsy and careless about this refund issues? I have started to think that maybe Steam is making so much money and provides unfair earnings.This is something against human rights.I hope Steam authorities will read this topic asap and solve the issue.At least they have to give a logical answer if they have about why they refused all my 5 requests.

Regards,

You have to submit a manual ticket explaining your situation. The automatic system doesn't care about whatever "evidence" or story you present as you've surpassed the 2 hour / 2 week restriction for automatic refunds.

Could you please let me know how to submit a manual ticket?

[( ( < < <🤖> > > ) )]

i went thru....

Steam help

My account...

Data Related to Your Steam Account

then go right down to the bottom....

contact steam support...

[Bogimp]

Messaggio originale di Crazy Tiger:

Messaggio originale di Bogimp:

But this is clearly unfair.

It's not. Steam cannot see whether you did or did not use the DLC. So if you played more than 2 hours of the basegame since the purchase of the DLC, you are out of luck.

What you are proposing here, is a loophole to refund the DLC no matter what the playtime is, as people will then ALWAYS claim that they didn't use the DLC. THAT is unfair.

Do as others proposed, make a manual ticket and see whether that works out.

It's not. Steam cannot see whether you did or did not use the DLC. So if you played more than 2 hours of the basegame since the purchase of the DLC, you are out of luck ==> We are in the 21st century.We have the technology.Steam has to see whether a user did or did not use the DLC.

What you are proposing here, is a loophole to refund the DLC no matter what the playtime is, as people will then ALWAYS claim that they didn't use the DLC. THAT is unfair ==> I propose Steam not to trap people in game support menu by showing base game and DLC seperately.This situation misleads the users.Steam can certainly declare that refunding DLC is not possible %100.So people will know that and won't get trapped.On the other hand if I can refund a DLC, why should I stop playing base game for 10 hours until Steam checks my refund request?

Do as others proposed, make a manual ticket and see whether that works out ==> Could you please let me know how to make a manual ticked?

[Muppet among Puppets]

The explaining about refunds tells it rather specific. There was no surprise.

But help, support, purchase, click the dlc one, have a problem. Explain to them, and that you want to refund dlc to wallet maybe.

[Bogimp]

Messaggio originale di Muppet among Puppets:

The explaining about refunds tells it rather specific. There was no surprise.

But help, support, purchase, click the dlc one, have a problem. Explain to them, and that you want to refund dlc to wallet maybe.

I did that 5 times.But Steam sent me the following same mail for 5 times like robot.
"We can't get refund right now. Your playing time has exceeded 2 hours."
But funny thing is I didn't use or play the DLC.There is no logic in this process obviously.Actually I am not talking about specific DLC refund policy.Maybe you can try to look from the same angle I look and you can make suggestions to Steam authorities.

[Spawn of Totoro]

Messaggio originale di Bogimp:

I did that 5 times.But Steam sent me the following same mail for 5 times like robot.
"We can't get refund right now. Your playing time has exceeded 2 hours."
But funny thing is I didn't use or play the DLC.There is no logic in this process obviously.Actually I am not talking about specific DLC refund policy.Maybe you can try to look from the same angle I look and you can make suggestions to Steam authorities.

Don't select the refund option.

Go to:

https://help.steampowered.com/en/wizard/HelpWithPurchase

Find the game.

Click on "I have a question about this purchase".

You should be able to explain the issue there.

https://imgur.com/a/2f9Lw9I

If they still refuse, then that is your final answer.

Keep in mind, if you get a refund, it will be an exception as you are out side the refund policy.

There is no way to track the DLC it's self as it uses the same executable as the main game. Valve can only track the use of the base game, so if you play for two hours after purchasing the DLC, that counts as two hours of play time, even if you never touch the DLC.

[( ( < < <🤖> > > ) )]

There is time of purchase and time of refund request....
which is in the space of 30 minutes which is something


I know i will be scrutinising DLC even more now..

[rezo]

£3.99... probably less in your country because Uk has such high prices. Doesnt seem like its worth the effort youve gone through just to get that small amount back if im honest. Id just move on personally rather than getting irritated by the steam's not so great refund system which only works if you meet pretty much every criteria

[Satoru]

Messaggio originale di Bogimp:

Firstly I am trying to refund the DLC not the base game

And yes, refer to the refund policy

DLC can only be refunded if you have played less than 2 hours of the UNDERLYING GAME

.Your point is not correct.

Note "I don't want it to be correct" does not mean it is "not correct"

If you say that "It just matters that you played it more than two hours after purchasing the DLC",
then Steam has to make a working system which checks the refund requests and replies immediately not after 10 hours.

https://store.steampowered.com/steam_refunds/

DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased[/quote[
It ALREADY says this

[Zaskar]

Messaggio originale di Bogimp:

It's not. Steam cannot see whether you did or did not use the DLC. So if you played more than 2 hours of the basegame since the purchase of the DLC, you are out of luck ==> We are in the 21st century.We have the technology.Steam has to see whether a user did or did not use the DLC.

Valve has no rights to alter the games files that belong to the developpers/publisher to track what you're doing in-game. And even if they were able to do so, people will then complain about Valve spying on them.

Next time, I suggest you to actually read the policies that you're agreeing with.

[Gambit-3k]

Messaggio originale di Kusa:

Refund Eligibility: DLC

Within 14 days of purchase and if the underlying title (Football Manager 2020 Touch) has been played for less than 2 hours since the dlc was purchased and the dlc has not been consumed, modified or transferred. Both conditions must be met.

The "No Sacking" dlc is integrated into the game, in other words it is consumed.

The consumed bit is referencing micro-transaction type stuff, like if you bought a shark card for GTA Online or some other consumable item in a game that Steam can't revert on their end once it's been used. In those cases you would have to talk to the developer for any chance of a refund.

Not that it matters in this case, but I thought that part might be confusing if you have traditional DLC in mind when reading it.

[Brian9824]

Messaggio originale di Bogimp:

It's not. Steam cannot see whether you did or did not use the DLC.

No they cannot, they see you ran the game, they have no way of knowing if you were playing the game, leaving it idle, using DLC, etc. All they know is the game was running.

Hence why they specifically tell you that you do not qualify for a refund if you play the base game for more then 2 hours after buying the DLC.

Refund policy is clear as day.

[Chocolate Pie Kitten]

:qr: [/quote]
I am not playing or using the DLC.I am playing the base came.Please try to think logical.Approval is about the DLC not about the base game.So leave me with the base game and let me play.I am the customer.Customer is always right. [/quote]

I work in, a book shop
Customer is always right makes me slightly laught
I know pigs smarter than many customer and they are even more polites
Steam have the same refound policy than most companies except gog


There is rules for refund; not perfect, but they follow the minimum that Eu laws decided
You
You played more than the two hours, even if sadly for many games it is not enougth, considering games with large content and launcher downloading

[cinedine]

Messaggio originale di The_Unknown_05:

goodbye money

WTF I JUST GOOGLED THE DLC, GUYS DO IT TOO!! Its the biggest moneygrab dlc someone could ever think off, this should be punished with HELL!!
Sega won the "greediest Publisher of the Universe Award"!!

Wow, they are selling options as DLC. That's a new low after Saints Row's cheats packs.

[Spawn of Totoro]

Messaggio originale di Spawn of Totoro:

Messaggio originale di Bogimp:

I did that 5 times.But Steam sent me the following same mail for 5 times like robot.
"We can't get refund right now. Your playing time has exceeded 2 hours."
But funny thing is I didn't use or play the DLC.There is no logic in this process obviously.Actually I am not talking about specific DLC refund policy.Maybe you can try to look from the same angle I look and you can make suggestions to Steam authorities.

Don't select the refund option.

Go to:

https://help.steampowered.com/en/wizard/HelpWithPurchase

Find the game.

Click on "I have a question about this purchase".

You should be able to explain the issue there.

https://imgur.com/a/2f9Lw9I

If they still refuse, then that is your final answer.

Keep in mind, if you get a refund, it will be an exception as you are out side the refund policy.

There is no way to track the DLC it's self as it uses the same executable as the main game. Valve can only track the use of the base game, so if you play for two hours after purchasing the DLC, that counts as two hours of play time, even if you never touch the DLC.

You have already been told what to do. Follow the instructions or don't, but this thread is done.