Why steam gift card only have 13 digits？

[🅸🆂🅰🅰🅲]

I bought 4 50$ gift card and it all only have 13 digits and it all doesn’t work ,I try to get support but there’s no answer right now ,feel so bad :(

[Insomnia]

Where did you buy them?

[🅸🆂🅰🅰🅲]

walmart

[Insomnia]

They need to authorise them aka unlock them for use at the checkout. I bet the store worker never did it right. That's the way it works in the UK anyway. You have your receipt? You can try talk to Wallmart and see if they can sort it out for you and also make a steam support ticket.

[🅸🆂🅰🅰🅲]

Walmart said they can’t give me any help till I got the steam support’s answer

[wuddih]

i dont have global knowledge about this, but after thousands of wallet codes i have seen, all of them were, a1a1a-b2b2b-c3c3c, 15 chars.

and that "13 digits do not work" thing does not occur as much to be a common problem. seems almost like a rare misprint or something similar.

in any case, wait for support answer.

you sent it in like this?
https://help.steampowered.com/en/wizard/HelpWithDamagedWalletCode

[🅸🆂🅰🅰🅲]

And I think gift card usually should be 15 digits but those only got 13 ,it’s super weird ,It is steam do any change here?

[Insomnia]

Originally posted by Depressed ʚ ɞ:

And I think gift card usually should be 15 digits but those only got 13 ,it’s super weird ,It is steam do any change here?

Steam support ticket it is then. Maybe they will help you out if you show them the cards and your receipt from Wallmart.

[🅸🆂🅰🅰🅲]

Originally posted by Insomnia:

Originally posted by Depressed ʚ ɞ:

And I think gift card usually should be 15 digits but those only got 13 ,it’s super weird ,It is steam do any change here?

Steam support ticket it is then. Maybe they will help you out if you show them the cards and your receipt from Wallmart.

I already did it , anyway thanks for ur help