Shipping restrictions

[STONERxBEAR]

I purchased the Index and it is currently being shipped to my house. I have to work on the delivery days and can't sign for the delivery. I tried calling Fedex to have them hold the package so i could pick it up after work only to find out i can't change anything about MY delivery do to Valve restricting shipping options. This is unacceptable in my opion. Shouldn't the person who made the purchase and is receiving the product be able to change how they receive their shipment to make thing as convenient as possible? I think so and find this experience very distasteful, unprofessional, and unacceptable. Valve you need to do something to fix this major inconvenience for your customers.

[Hanomaly]

https://www.fedex.com/en-us/shipping/hold-at-location.html

Did you try that process? i feel like the FedEx person fibbed to you and blamed Valve for something that might not be Valve's fault.

[Longhaul]

Funny... the base station comes with cancer and reproductive harm warnings lmfao!

[8ullfrog]

Nah, Fedex are always jerks. They view the Shipper as the customer, and you as an end point inconvenience. I've had that happen with assorted ebay purchases.

I don't have a solution, just that note about Fedex not respecting the endpoint.

[STONERxBEAR]

No it's not FedEx. Even trying to change things online it say shipper restrictions prevent me from changing things. Even tried picking a delivery time for an extra charge wouldn't work. It's all Valve.

Originally posted by Hanomaly:

https://www.fedex.com/en-us/shipping/hold-at-location.html

Did you try that process? i feel like the FedEx person fibbed to you and blamed Valve for something that might not be Valve's fault.

Originally posted by 8ullfrog:

Nah, Fedex are always jerks. They view the Shipper as the customer, and you as an end point inconvenience. I've had that happen with assorted ebay purchases.

I don't have a solution, just that note about Fedex not respecting the endpoint.

[8ullfrog]

exactly, FedEx considers Valve their customer, and you as an inconvenience. They won't let you modify delivery terms because you are not their customer.

I don't think Valve can do anything about it.

[Velex]

I’m having same issue and FedEx says I have to get the shipper (Valve) to allow a modification. Problem is I can’t find a way to contact Valve regarding this other than an email to general address :( FedEx did say if I had signed the note they left on the first day and put it back on door for their delivery person to find the next day... that they could hold then but only with a signed form.

[wuddih]

i always assumed people that buy prototype hardware have also enough resources on their hand to have someone to accept packages for them.

[Dwerklesberry]

Originally posted by Daynox:

Funny... the base station comes with cancer and reproductive harm warnings lmfao!

Anything plastic in California can have that.

[DonJuanDoja]

I've worked in Logistics for about 17 years now, I mean honestly I'd say they should'n't allow it for multiple reasons that I won't get into however...

FedEx is pretty good about hold for pickups. They have a simple flag that can be transmitted along with the shipment data in the interface that tells them to hold for pick up.

If you simply had that option when ordering and it would be automatically transmitted to FedEx there'd be no additional cost except the development to add the simple (Literally just a boolean field) HFP flag to the ordering and integration between their systems. Oh they'd have to give you the pickup address too but all easy stuff relatively speaking right...

But it would still cost a bunch of money for a company of Valve's size.

So here's exactly what would happen (probably already has) Valve will look at how often this happens and decide if there's a ROI for adding this feature... (there isn't) and they'll say sorry but this isn't worth it yet... and that's pretty much it.

If customers were knocking down their door with this complaint then it would probably already be an option.

In the end. You should just ship stuff to your workplace. If your workplace doesn't allow that, get a new workplace that's BS.

[cSg|mc-Hotsauce]

Once Valve sends the tracking info, all you need to do is to call them (FedEx) up and ask for it to be delivered or picked up at a certain time.

[JointSF]

Originally posted by STONERxBEAR:

I purchased the Index and it is currently being shipped to my house. I have to work on the delivery days and can't sign for the delivery. I tried calling Fedex to have them hold the package so i could pick it up after work only to find out i can't change anything about MY delivery do to Valve restricting shipping options. This is unacceptable in my opion. Shouldn't the person who made the purchase and is receiving the product be able to change how they receive their shipment to make thing as convenient as possible? I think so and find this experience very distasteful, unprofessional, and unacceptable. Valve you need to do something to fix this major inconvenience for your customers.

I am hitting the same issue. It is a valve forced restriction. I had a package from b and h photo come just the other day and i was able to hold that at the nearby fedex store no problem.

[76561198407601200]

https://support.steampowered.com/kb_article.php?ref=7077-YUOA-2321

How do I modify or cancel my shipment?
You can modify or cancel shipment within 24 hours of placing your order. After 24 hours has passed, your order is allocated for shipment and can no longer be changed, cancelled, or recalled either by you or by our Hardware Support team.

Within 24h of placing order: Use the Help Site to locate your purchase, then follow the on-screen instructions to request a refund or update your information.
After 24 hours of placing order: If you’d like to refund your order after it has shipped, submit a refund request through the Help Site after delivery.