安裝 Steam
登入
|
語言
簡體中文
日本語（日文）
한국어（韓文）
ไทย（泰文）
Български（保加利亞文）
Čeština（捷克文）
Dansk（丹麥文）
Deutsch（德文）
English（英文）
Español - España（西班牙文 - 西班牙）
Español - Latinoamérica（西班牙文 - 拉丁美洲）
Ελληνικά（希臘文）
Français（法文）
Italiano（義大利文）
Bahasa Indonesia（印尼語）
Magyar（匈牙利文）
Nederlands（荷蘭文）
Norsk（挪威文）
Polski（波蘭文）
Português（葡萄牙文 - 葡萄牙）
Português - Brasil（葡萄牙文 - 巴西）
Română（羅馬尼亞文）
Русский（俄文）
Suomi（芬蘭文）
Svenska（瑞典文）
Türkçe（土耳其文）
tiếng Việt（越南文）
Українська（烏克蘭文）
回報翻譯問題
此主題已被鎖定 
此主題的作者已將一篇留言標為問題解答。
討論區規矩與守則
檢舉此篇文章
The really insane thing to me is that they'll give someone a refund if they just say "I didn't like the game" and their play time is under 2 hours. There are plenty of Youtube video reviews that can be watched for free that show gameplay and everything in great detail. There are plenty of resources one can use to research whether a game is for them or not.
However, when it comes to a game functioning properly on your machine, there is really no way to know for sure that it will. Any given game could function perfectly for 99% of the people who bought it, yet for some reason it just doesn't happen to agree with one particular aspect of your rig. There are tons of reasons why this could be the case. Whatever the reason may be, the fact remains that it does not work for you. For you this is a defective product and you should be entitled to a refund. The company that made the game decided to release and sell it for use on the PC platform. They have said "If you give us 'x' amount of money we'll give you this game to play on your PC and it will function as advertised." What if it took you longer than 2 hours to progress to the point in the game that it doesn't function as advertised? Certainly a game flat-out not working is a more justifiable reason for a refund than "I didn't like it."
Anyway, their 2 hour stipulation is ridiculous and very anti-consumer.
That's a regional thing, though. They support region-baed censorship, regional pricing, regional taxes, regional this and regional that, so why not support regional refunds?
For example, in Germany, there are certain requirements for "mail order" and refunds, but certain things, including stuff like Steam, are exempted from having to offer these refunds.
In fact, from a legal perspective, they DO use the exemption rule so they can implement their own policy instead of the legal one.
Why would you spend an hour tinkering?
If the game takes more than 30 mins to get running that game's getting refunded. yNo regrets. EIther my system can't handle it or the game is ♥♥♥♥♥.
Maybe schedule you're play-time for when the other is asleep? Secondly. Them giving you more time wouldn't alleviate this problem. You'd just come back complaining that 4 hours is not enough for the exact same reasons.
Cool story bro.
Not being flippant there. because guess what. As far as anyone can objectively verify is the hours logged. EVerything else you have said is unverifiable, unfalsifiable, and must be taken on your word. Making it basically as good as a fisherman's story about the fish that got away.
You played through the tutorial. News flash the tutorial is part of the game. It counts as playing the game.
Now rthat said. The game, suddenly crashing like crazy in the first story mission is sad, and might be due to your pc being on the low end of the system range perhaps. It seems to be an issue that a few others have mentioned. My suggestion would be to get comfortable and ask around the forums (politely) for how tyo tweak your system.
Because they act within the 'no questions asked' window. You are uin the 'QUestions asked window' and those questions are not very forgiving You can try phrasing your support query as 'I have qquestions about this purchase' when you make a ticket but i wouldn't hold my breath.
Then thats on your rig.
No what's defective, by any objective metric is your rig. If it works for 90% and not you then the abnormality is in your system not the software. A defective product is one wherein 20-40% have the same issue.
'Not getting what you want' is not 'anti-consumer'.
Here's my advice. Try going through support again. Leave out all the 'horse dead and cow fat' about your relative and stick to information that can actually be objectively observed and verified.
- Game ran fine during the tutorial missions.
- The game however started to crash frequently on the campaign missions, to the point of being unplayable. SOmething that has been mentioned by other reviewers. This is also not an uncommon scenario suince tutorials generally load smaller maps, and have fewer actors on that map.
Make sure your system is actually within the game's requirement specs. and then hope for the best.
You're now blaming the system while you failed to properly prepare yourself to evaluate a game. If you know there's a chance you can be called away.. well... maybe pick a better time for all this? For example when your family member is asleep, that's what I always do / did.
Or find other ways to investigate prior to playing. In the end this feat was never meant to be a demo option to begin with, which I suspect you were using it for. Better be careful there because if you refund too frequently you can run into trouble.
The actual timer is a compromise between letting people enough time to check a game and limiting the ability of abusing the system by finishing games within the refund limit playtime. The longer the playtime the more people can abuse it to play games for free.
Everybody has a sob story why their case is special. No matter what Valve does, there will always be people claiming they're case is special when it simply isn't. The policy is known, it's up to you to do your things within that.
You can always try a manual ticket, so it gets reviewed outside the refund window. Steam Support does look at that and they do grant exceptions, it has been posted often enough.
If the game has issues way outside the refund period, you take it up with the developer/publisher.
And you can make a manual refund ticket, explain the issue and most likely get your refund. Support knows about that as well.