Game makes my PC restart after 30 to 40 minutes.

[Loki Zmick Stape]

Hello, everyone. I am having a very odd problem and doesn't look like anyone else is having it, and it seems to only happen with Spyro. I played Tekken 7 for about the same time as when Spyro would crash.

PROBLEM:

After about 30 to 40 minutes of playing, the computer restarts.

My temps on the CPU + GPU are within the ideal range. GPU hasn't gone above 64 Celsius, and CPU lingers between 30 and 50 Celsius. Fans run at normal speeds too. I even changed out the thermal paste.

I had a more techy guy look at it too, and he checked the CPU + GPU with his hands as well, and said they were running alright.

We even ran Benchmarks on it to put more load on, but my PC cleared the benchmarks. Spyro was the only thing my PC restarts on. My dude had a look at the Event Logs as well, and while there is a log that a crash did occur, there isn't a concrete reason why (I can post the Event Log on here if you may need it).

My Specs:

Intel i5-4690K
Gigabyte Windforce GTX-970
Corsair 16GB RAM
ASUS Deluxe Z97 Mobo
Corsair H60 cooler

Thanks in advance!

[MJ711]

引用自 pokerdan99：

引用自 MJ711：

This is 100% temp problem.
Every PC will shutdown or restart when a certain temp cap is reached.
By limiting your FPS you make your CPU and GPU work less.
CPU gives instructions to GPU on what to render, so one of those is forcing your whole PC to shutdown after temp peak and that peak can be only a microsecond long, long enough to shut it down and you will not see that peak anywhere.
So limiting your FPS is NOT a solution but a work-a-round.
Fix your PC properly or it can get damaged in long run.

What you say makes sense., What's odd though is that

(1) My CPU temperature is in the low 30s Celsius (not sure about GPU)
(2) I recently played through Call of Duty: WWII with no issues,
(3) I recently played through the Crash Bandicoot trilogy with no issue,
(4) I just played an hour of Star Wars Jedi: Fallen Order with no issue
(5) I'm not the only one experiencing this.

I guess it's possible that Spyro at 60 FPS is more graphically intense than any of these other games, but it seems odd. I do take your point though, and should probably give the computer a thorough cleaning - especially the graphics card.

That is one of few misunderstandings around PC temps. Your PC can work perfectly with one game but totaly crash with other game. That is to be expected. I ran a stress test on my PC for 2 whole weeks, temps stayed in reasonable limits and had not crashes at all. After that my pc immediatly crashed after 1 hour of BF5 but had no crashes with BF1.
Different software stresses a PC differently, a different software will cause different temp peaks.
What really important it that very high peaks are NOT recorded by ANY software, you just dont see that, especially if your PC shutsdown or restarts.

Also, the shutdows can be cause by PSU, that does not mean that your PSU is broken or damaged, it maybe just means the GPU and/or CPU is for some reason pulling more power from the PSU while playing Spyro.
Power should be checked also.

[Loki Zmick Stape]

引用自 MJ711：

引用自 pokerdan99：

What you say makes sense., What's odd though is that

(1) My CPU temperature is in the low 30s Celsius (not sure about GPU)
(2) I recently played through Call of Duty: WWII with no issues,
(3) I recently played through the Crash Bandicoot trilogy with no issue,
(4) I just played an hour of Star Wars Jedi: Fallen Order with no issue
(5) I'm not the only one experiencing this.

I guess it's possible that Spyro at 60 FPS is more graphically intense than any of these other games, but it seems odd. I do take your point though, and should probably give the computer a thorough cleaning - especially the graphics card.

That is one of few misunderstandings around PC temps. Your PC can work perfectly with one game but totaly crash with other game. That is to be expected. I ran a stress test on my PC for 2 whole weeks, temps stayed in reasonable limits and had not crashes at all. After that my pc immediatly crashed after 1 hour of BF5 but had no crashes with BF1.
Different software stresses a PC differently, a different software will cause different temp peaks.
What really important it that very high peaks are NOT recorded by ANY software, you just dont see that, especially if your PC shutsdown or restarts.

Also, the shutdows can be cause by PSU, that does not mean that your PSU is broken or damaged, it maybe just means the GPU and/or CPU is for some reason pulling more power from the PSU while playing Spyro.
Power should be checked also.

Then what do you propose is a better way of checking all the parts to isolate the problem? I don't really want to change out all the components until I start putting together my 2nd build next year. :(.

[MJ711]

To be honest, if you will 100% build a new PC and this is the only game that is causing the problems, then don't bother with it for now. This can take a lot of time to diagnose.

[Loki Zmick Stape]

引用自 MJ711：

To be honest, if you will 100% build a new PC and this is the only game that is causing the problems, then don't bother with it for now. This can take a lot of time to diagnose.

Very well. Thanks, dude.

Btw, there's a repair shop that just opened near my house. They do phones, consoles, laptops, desktops. Would you say it's wise if I take my system to them? They offer free diagnosis.

[MJ711]

引用自 Loki Zmick Stape：

引用自 MJ711：

To be honest, if you will 100% build a new PC and this is the only game that is causing the problems, then don't bother with it for now. This can take a lot of time to diagnose.

Very well. Thanks, dude.

Btw, there's a repair shop that just opened near my house. They do phones, consoles, laptops, desktops. Would you say it's wise if I take my system to them? They offer free diagnosis.

Again, to be honest, that is a big no from me.
You don't really know what they will do with your hardware and how they will handle it. I personally am always skeptical about those repair shops.
Why? Well because I worked for one.
I had the knowledge to go in very detail but the boss told us, workes, not to bother with that.
He told us always to just tell the customer that a new driver is needed or that a Windows reinstall is need etc...
To properly test this, they would need to replace your CPU and do the tests, then if that test causes the same problems, they would need to replace the GPU and do the tests with your old CPU, and then the RAM and if that failed they would need to replace the PSU and do the tests again.
This will take a week or more to correctly diagnose and I doubt they would like to spend so much time only on your PC. Time is money here.
Just because they offer a "free" diagnose, that is why I think it is not a good idea to send your PC there.
Be honest, would you spend a week on somebody elses PC for free to diagnose properly?

[Loki Zmick Stape]

引用自 MJ711：

引用自 Loki Zmick Stape：

Very well. Thanks, dude.

Btw, there's a repair shop that just opened near my house. They do phones, consoles, laptops, desktops. Would you say it's wise if I take my system to them? They offer free diagnosis.

Again, to be honest, that is a big no from me.
You don't really know what they will do with your hardware and how they will handle it. I personally am always skeptical about those repair shops.
Why? Well because I worked for one.
I had the knowledge to go in very detail but the boss told us, workes, not to bother with that.
He told us always to just tell the customer that a new driver is needed or that a Windows reinstall is need etc...
To properly test this, they would need to replace your CPU and do the tests, then if that test causes the same problems, they would need to replace the GPU and do the tests with your old CPU, and then the RAM and if that failed they would need to replace the PSU and do the tests again.
This will take a week or more to correctly diagnose and I doubt they would like to spend so much time only on your PC. Time is money here.
Just because they offer a "free" diagnose, that is why I think it is not a good idea to send your PC there.
Be honest, would you spend a week on somebody elses PC for free to diagnose properly?

Alright, dude. Thanks for the input! Much appreciated!

[Loki Zmick Stape]

**Update:

I just brought home a new PSU that had a return policy on it. That was the only component I couldn't check at home.

Seems to have sorted the issue as I was able to play a 120 minutes today.

Hopefully, that's all that was wrong. I hope it carries on behaving once I've closed the case up.

Thank you, everyone!

[TheHuskyGT]

引用自 Loki Zmick Stape：

**Update:

I just brought home a new PSU that had a return policy on it. That was the only component I couldn't check at home.

Seems to have sorted the issue as I was able to play a 120 minutes today.

Hopefully, that's all that was wrong. I hope it carries on behaving once I've closed the case up.

Thank you, everyone!

Awesome! I hope this solves the problem. Easy and quick!

[KillStealKing82]

If there is 1 pc component that cannot be skimped on and that's the PSU. Glad you sorted out the issue OP.

[MJ711]

引用自 Loki Zmick Stape：

**Update:

I just brought home a new PSU that had a return policy on it. That was the only component I couldn't check at home.

Seems to have sorted the issue as I was able to play a 120 minutes today.

Hopefully, that's all that was wrong. I hope it carries on behaving once I've closed the case up.

Thank you, everyone!

Nice !
So something was pulling more power from the PSU while playing Spyro for whatever reason.