why game not work?

[Fjorland Gaming]

when launching I get greeted with following message: The game appears to have crashed or terminated unexpectedly (exit code null). The issue may be solved by verifying the integrity of your game files and deactivating any mods. If you are using Windows, you may also need to install Visual C++ Redistributable and .NET Framework.
I have already integrated my files and both tried to launch without mods and deleted all the mods, however it doesn't seem to change anything. Does anyone know how to fix this problem?

[sternenstaub70]

Have you taken a look into your Player.log ?
You find it at %UserProfile%/AppData/LocalLow/Colossal Order/Cities Skylines II
Also did you check the latest other log files in the Log folder ?

Another idea: did you reboot your windows and try again ?
Exit Code 0 usually means: No Error.
This could be happening if a hardware check fails and the game automatically exits right after start without actually really loading.

If I had to guess I would say, something is blocking your access to DirectX features. That's why I suggest a reboot.

[Fjorland Gaming]

Originally posted by sternenstaub70:

Have you taken a look into your Player.log ?
You find it at %UserProfile%/AppData/LocalLow/Colossal Order/Cities Skylines II
Also did you check the latest other log files in the Log folder ?

Another idea: did you reboot your windows and try again ?
Exit Code 0 usually means: No Error.
This could be happening if a hardware check fails and the game automatically exits right after start without actually really loading.

If I had to guess I would say, something is blocking your access to DirectX features. That's why I suggest a reboot.

I tried restarting my pc and it didn't work, however I don't completely understand what you want me to do on the %userprofile%?

[gameblogger]

Originally posted by Fjorland Gaming:

Originally posted by sternenstaub70:

Have you taken a look into your Player.log ?
You find it at %UserProfile%/AppData/LocalLow/Colossal Order/Cities Skylines II
Also did you check the latest other log files in the Log folder ?

Another idea: did you reboot your windows and try again ?
Exit Code 0 usually means: No Error.
This could be happening if a hardware check fails and the game automatically exits right after start without actually really loading.

If I had to guess I would say, something is blocking your access to DirectX features. That's why I suggest a reboot.

I tried restarting my pc and it didn't work, however I don't completely understand what you want me to do on the %userprofile%?

Type that into your Windows Explorer address bar

[Fjorland Gaming]

Originally posted by gameblogger:

Originally posted by Fjorland Gaming:

I tried restarting my pc and it didn't work, however I don't completely understand what you want me to do on the %userprofile%?

Type that into your Windows Explorer address bar

yes but what do I do inside the folder to fix the problem

[Wolfsun]

why game not work?

I could tell ya but I'd probly get banned for doing so.

That said: put on your thinking cap. You'll figure it out.

[sternenstaub70]

Originally posted by Fjorland Gaming:

yes but what do I do inside the folder to fix the problem

I actually wrote this: Inside the folder there is the Player.log.
Open the file and check for Error and Fatal messages (sometimes there are none)

%UserProfile% is a system variable, which usually gets replaced with
C:\Users\######
where ###### is your windows user name (which we don't know here)

So the complete path to the player.log would either be
version 1: %UserProfile%\AppData\LocalLow\Colossal Order\Cities Skylines II\Player.log
or
version 2: C:\Users\######\AppData\LocalLow\Colossal Order\Cities Skylines II\Player.log

If you use version 1, you can directly copy and paste this line into your explorer address bar which then will automatically open that file into an editor so you can take a look into it.

That's why version 1 is way more comfortable to use and it should work on all windows computers no matter what username a player has on their computer.

Independant from that, opening the logfile will NOT fix your problem.
With luck, it might give us a clue, why the game is not working.
With bad luck, we cannot help.

You already used the other tricks which usually help like verifying the integrity of the files, deleting all mods....
The only thing left would be to completely delete the %UserProfile%\AppData\LocalLow\Colossal Order\Cities Skylines folder
(But before that backup the Saves folder, otherwise your savegames will be gone)



edit: is it THIS error ? https://www.reddit.com/r/CitiesSkylines2/comments/1e3p0y3/cannot_launch_game/

[Fjorland Gaming]

Originally posted by sternenstaub70:

Originally posted by Fjorland Gaming:

yes but what do I do inside the folder to fix the problem

I actually wrote this: Inside the folder there is the Player.log.
Open the file and check for Error and Fatal messages (sometimes there are none)

%UserProfile% is a system variable, which usually gets replaced with
C:\Users\######
where ###### is your windows user name (which we don't know here)

So the complete path to the player.log would either be
version 1: %UserProfile%\AppData\LocalLow\Colossal Order\Cities Skylines II\Player.log
or
version 2: C:\Users\######\AppData\LocalLow\Colossal Order\Cities Skylines II\Player.log

If you use version 1, you can directly copy and paste this line into your explorer address bar which then will automatically open that file into an editor so you can take a look into it.

That's why version 1 is way more comfortable to use and it should work on all windows computers no matter what username a player has on their computer.

Independant from that, opening the logfile will NOT fix your problem.
With luck, it might give us a clue, why the game is not working.
With bad luck, we cannot help.

You already used the other tricks which usually help like verifying the integrity of the files, deleting all mods....
The only thing left would be to completely delete the %UserProfile%\AppData\LocalLow\Colossal Order\Cities Skylines folder
(But before that backup the Saves folder, otherwise your savegames will be gone)



edit: is it THIS error ? https://www.reddit.com/r/CitiesSkylines2/comments/1e3p0y3/cannot_launch_game/

Indeed it is