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Trucks keep bringing in 50k mail and your delivery truck can't deliver that much.
It's a known issue.
Its crazy they didnt notice this in testing prior to go live
Who'd release it like that intentionally? Nobody. So they mustve somehow missed it??
Because there is no supply-demand system.
I had a very good and long discussion in another thread with 2 people from the forum.
I then built a test city during the discussion.
~1600 inhabitants in 3 small districts.
Some industry and a few commercial buildings.
There is also a freight train station and 1 post office in each district.
Additionally a harbor.
The port and the freight train stations have always received 222 tons of all the materials available in the game.
Additionally, 222t of garbage and local mail was delivered to every freight train station and port.
Then ALL 3 post offices were supplied with 50,000 Local Mail each.
That means my three post offices had 150,000 letters in storage to be delivered.
This with 1600 people, a few companies and a few shops in the city.
Given the size of the city, you would expect more than 10,000 letters in total. And that's a lot.
If there were a real supply-demand system, 150,000 letters would not have been delivered randomly.
Which brings me to the question: "Is there even a supply-demand system in Cities skyline 2?"
Because all goods transshipment points were each supplied with 222t of ALL goods available in the game.
Although I didn't even have 100 industrial and commercial buildings in this test city.
Mail was killing me in my city until tonight, and I finally cracked it. I had post offices and mailboxes all over the place, along with 2 fully upgraded sorting facilities in my city of 170k. Still when I looked at the mail coverage, my streets (network) were all green but all my buildings (mail buildup) were red. And everybody in those buildings was complaining about unreliable mail service.
I looked around and noticed that the post offices were not sending out many vehicles (they were sending out a few) and neither were the sorting facilities, despite all this mail supposedly building up. Only two or three mail trucks going out from any of my post offices was a big clue. None of my post offices had much mail stored either.
I then deleted a whole bunch of post offices, and added a whole bunch of mailboxes. I also added another sorting facility since my sorting capacity was also below what the game said I needed (even though neither current facility was doing much of anything).
All of a sudden my post offices sprang to life. 20-30 trucks dispatched from each of them. Once they returned from a couple of collecting runs, the sorting facilities also went into action picking up stored mail from the post offices.
What I think is happening is that there's a threshold for stored mail that needs to be reached for either the post office or the sorting facility to go to work. Not enough stored mail in mailboxes or waiting to be delivered and the post office won't send trucks out. Not enough stored mail at the post office and the sorting facility won't collect and sort it.
I got the balance where it seemed right, waited a while and all my previously red buildings turned green. The bottom line is you actually *want* some mail to build up in your post offices or nothing will happen to it and people will just grumble because the trucks aren't going out. The way to do this is a lot of mailboxes and not a lot of post offices. Obviously you do want just enough post offices that the trucks can hit all the mailboxes in a timely manner, but no more than that.
The bug with the cargo is that if you have a cargo train station or harbor, you can get mail piling up there that goes nowhere. I had a little bit of that at my train station but not enough to affect things (about 80 tons). But I know other people get hundreds of tons of mail stuck at one of those places, and all you can do at this point is delete the harbor or train station. Then your mail will start working again. I didn't have to do that, though. I just had to get the balance right.
This eventually stopped working, so i deleted every mail box near the full buildings, and again a flood of trucks came out. I think the vans were going around picking tiny bits of mail from the boxes and never going to buildings.
There's so many blatant things that are broken -- the number of high school students is my usual example -- that either they just didn't test things at all for anything other than lack of crashing or they just didn't care and shipped anyway.
Both make me lose respect for them as developers.
Good luck! I don't know what advice I can give. Lots of post boxes (and I mean lots!), reduce the number of post offices (?) and allocate them to districts. Reduce traffic if possible - that seems to help. Unlike CS1, this game seems to require a fine balancing act for things to work (post, garbage, building demand, export/import etc).