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But keep in mind that the game will crush and push to the thermal limit any CPU that you throw at it, there's little we can do about it.
It's up to ou to find the "best" spot for your system and get the most of it without sacrificing your hardware.
I do believe that the game could do better, after all any code can be improved.
But in this case is just how the game is, I don't think the issue is code optimization, is just that this kind of simulation requires lots of processing, it is not an ordinary game.
My point is, I don't think it can be improved a lot because is badly optimized, is just how this kind of simulation game works.
There are lots of calculations, sure, but not so much that it would need 100% of a top tier CPU to handle more than 250k agents. Its poorly optimized.
Maybe one way to "optimize" is to cut unnecessary or not-so-relevant queries, or query some aspect less often, is hard to know, but a tiny change in code can escalate very differently based on agent numbers. I'm a dev myself and I deal with similar questions every day.
For sure there is room for improvements, but sometimes it requires cutting content or adjust it, delivering less simulation or fidelity, which is a complex equation.
Note that I'm not siding with C.O., I'm just looking at the situation with my professional experience, and it looks a huge challenge.
To find out any evidence the best thing you could do is to try all known tricks to rule those suspected components out.
Intel CPU: Do the undervoltage tricks
SSD: Open case of your computer , put a fan next to the computer and blow wind into the computer.
If the problems disappear you may have found your culprit. Otherwise, blame the game..
Impossible to know how "huge" of a challenge it is without access to their code base. It could be relatively simple if they have tools to identify what is sucking up all the processing power. But itis probably not that huge of a challenge and can be optimized without losing the quality of the simulation.
Better still they can stick by CS2, improve it to UE5 (this isn't impossible I play a few games where this is taking place FOC - that is the apology itself), then they can sell full cost DLCs like CS1. This should also recover CO and PDX reputations somewhat and people will be more tolerant of a bad release again.