SuPCom won't start

[bonbonny]

Hi All,

I have a problem starting the game. The game just won't start. I have removed it, reinstalled it, but no effect. Tried all kind of fixing solutions.
Here is an extract of the log file:

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2020-03-01T17:10:21.471623700Z

EventRecordID 10635

Channel Application

Computer Kaatje-PC

Security


- EventData

SupremeCommander.exe
1.5.0.1
4e5c092e
ntdll.dll
10.0.18362.657
832e7bce
c0000005
000774d2
49e0
01d5efec4a0dc961
I:\SteamGames\steamapps\common\Supreme Commander Forged Alliance\bin\SupremeCommander.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
47480ea5-a359-427d-8ad5-eae7e74b482a


Apparently it is a ntdll.dll error. I have no idea how to fix this issue. I was able to play the game in the past with no issues. Other games under Steam run fine, so I don't think that's the problem. Any help would be much appreciated!

[germanicianus]

Did you try the following guide?
https://steamcommunity.com/sharedfiles/filedetails/?id=175274474

[bonbonny]

Thank you for the response. I reinstalled Windows earlier this week and that did the trick. When starting the game, the system asked to install a certain NT driver. The game starts now!

[bonbonny]

UPDATE: Game is not responding. Again it is the ntdll.dll error. All other games just run fine. Anyone has an idea?

I uninstalled steam, reinstalled. Uninstalled the game, reinstalled. I can't even find the map with game.pref in it. Only the local files in the Steam map.

[germanicianus]

Did you install other software (e. g. games) or drivers meanwhile or updated Windows (most likely)? Have a look at your installation history. I guess at least one of it brought a component on your computer which broke SC:FA for you.

Did you read/follow the whole guide I linked above?

[bonbonny]

I tried all of the above mentioned things. Went through great lenghts trying to fix it. And yes, I have been looking at possible software that could interrupt this. All other games just work well, including games from Steam, so I suppose it is not Steam that doesn't work. Will take another look at programms I installed and see if any of them interferes.

[bonbonny]

OK, found the guilty software. Certain services related to work from home software are disturbing the start of SC. The problem isn't really solved, but at least now I know which services I have to kill in order to open the game.